NHTSA ID Number: 10130633
Incident Date: 2005-07-26
Manufacturer's Name: Toyota
Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: SIENNA
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 4T3ZF19C11U
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: AUBURN, GA
Summary of Complaint
WE OWN A 2001 TOYOTA SIENNA VAN, WE PURCHASED IT IN 2001 BUT IT WAS USED WITH 18,000 MILES ON IT. SINCE PURCHASING THE VEHICLE, SEVERAL THINGS HAVE GONE WRONG. #1- PASSENGER SIDE POWER WINDOW HAD A DEFECTIVE MOTOR AND WOULD NOT GO BACK UP. TOOK IT TO THE DEALER WHO SAID IT WAS NOT COVERED UNDER WARRANTY, SO WE HAD TO PAY OUT OF POCKET FOR THAT REPAIR. #2- DRIVER'S SIDE SLIDING DOOR WOULD NOT LATCH SHUT. THE BUTTON GOT STUCK FROM THE INSIDE WHICH PREVENTED THE DOOR FROM LATCHING SHUT. THIS HAD HAPPENED MANY TIMES BEFORE BUT WE WERE ABLE TO GET THE BUTTON POPPED OUT AND THE DOOR WOULD SHUT. BUT ON ONE OCCASION THE BUTTON POPPED OUT AND THE DOOR STILL WOULD NOT SHUT. WE HAD TO DRIVE HOME HOLDING THE DOOR SHUT THE ENTIRE WAY! OF COURSE, THIS IS A HUGE SAFETY ISSUE WITH OUR 2 YOUNG CHILDREN IN THE CAR. THE PROBLEM WAS FIXED AT THE DEALER (AGAIN NOT UNDER WARRANTY), BUT THE DOOR STILL CAN NOT BE OPENED FROM THE INSIDE, OR THE BUTTON GETS STUCK IN. #3- CHECK ENGINE LIGHT CAME ON AND A DIAGNOSTIC TEST REVEALED THE FOLLOWING PROBLEMS- IDLE AIR CONTROL, BANK 1 SENSOR (MOST LIKELY OXYGEN SENSOR), LEAKY CHARCOAL CANISTER. WE FIXED THE IDLE AIR CONTROL SINCE THAT WAS CAUSING THE VAN TO NOT START AND STALL. THIS REPAIR WAS ALMOST $700, AND NOT COVERED UNDER WARRANTY BECAUSE WE HAD GONE OVER 36,000 MILES. WE DID NOT FIX THE OTHER TWO PROBLEMS LAST MONTH DUE TO COST. THE VAN OVERHEATS AND CAN NOT BE DRIVEN. WE WROTE A LETTER TO TOYOTA AND TALKED TO THEM VIA PHONE. THEY TOLD US THERE IS NOTHING THEY CAN DO BECAUSE OUR VAN IS NOT A LEGAL US VAN- IT IS WAS BUILT IN CANADA. WE BOUGHT IT AT A TOYOTA DEALER IN ROCHESTER, NY AND WERE NEVER TOLD IT WAS CANADIAN. WE WERE ALSO TOLD THAT NO WARRANTY WOULD EVER BE COVERED IN THE US BECAUSE IT IS CANADIAN. CARFAX.COM SAYS IT WAS BUILT IN THE UNITED STATES HOWEVER. WE TRIED TO GO THE ROUTE OF THE LEMON LAW, BUT COULD NOT. *NM
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Complaint 10130633 Documents
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- 6X better wear protection on critical engine parts than...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-07-26
(YYYY-MM-DD)
Date Added To File: 2005-07-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-07-29
(YYYY-MM-DD)
Date Purchased: 2001-11-20
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: VANDERSTYNE TOYOTA
Dealer's Telephone Number:
Dealer's City: ROCHESTER
Dealer's State: NY
Dealer's Zipcode: 14626
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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