NHTSA ID Number: 10130048
Incident Date: 2005-07-23
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: ODYSSEY
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 2HKRL1869XH
Vehicle Mileage At Failure: 37546
Vehicle Speed: 45
Number Of Occurrences: 5
Was Vehicle Towed: No
Consumer Location: RED BANK, NJ
Summary of Complaint
BEGINNING IN 2000, WHEN THE CAR WAS LESS THAN ONE YEAR OLD, WE HAVE EXPERIENCED MAJOR EQUIPMENT FAILURES. FIRST, THE EGR VALVE MALFUNCTIONED; IT WAS EVENTUALLY REPAIRED AT HONDA'S EXPENSE. NEXT, ONE OF THE MOTORS FOR THE SIDE POWER DOORS FAILED. THAT COST APPROXIMATELY $800 TO REPAIR. THEN, THE TRANSMISSION FAILED, AND HONDA EVENTUALLY COVERED THE FULL COSTS UNDER AN EXTENDED WARRANTY. FOR AT LEAST FOUR YEARS, WE WERE PLAGUED WITH AN ERRATIC "CHECK ENGINE" LIGHT, AND SOMETIMES THE COMPUTER CODE WAS INADEQUATE TO DIRECT A REPAIR. IN 2003 THE RADIATOR ROTTED OUT, AND THE REPLACEMENT/REPAIR COST US $800. IN 2004 THE CATALYTIC CONVERTOR FAILED, AND THAT REPLACEMENT/REPAIR COST US $1400. ON JULY 22, 2005, THE REAR A/C VENTS FAILED TO COOL, AND I CALLED FOR AN APPOINTMENT AT OUR LOCAL DEALER TO HAVE THAT CHECKED AND REPAIRED. THE REPAIR WAS SCHEDULED FOR JULY 25, 2005. WHEN I WAS DRIVING THE CAR ON JULY 23 WITH THE A/C TURNED ON (THE FRONT VENTS CONTINUED TO COOL), THE ENGINE DIED WHILE I WAS DRIVING AT A SPEED OF 45 MPH ON A LOCAL HIGHWAY. I MANAGED TO PULL OFF INTO A NEARBY PARKING LOT, AND I WAS ABLE TO RESTART THE CAR AFTER TURNING OFF THE A/C. IT IS NOW AT THE DEALER'S SHOP, AND THE LABOR COSTS ALONE TO DETERMINE THE CAUSE OF THE A/C FAILURE WILL COST MORE THAN $350. AFTER INSPECTING THE SYSTEM FOR MORE THAN THREE HOURS JULY 25, THE DEALER'S MECHANIC STILL COULD NOT LOCATE THE SOURCE OF THE PROBLEM. NEEDLESS TO SAY, I HATE THIS CAR! I HAVE HAD MANY MORE PROBLEMS THAN I EVER EXPECTED, AND THE RESPONSES FROM AMERICAN HONDA AND FROM THE LOCAL DEALER HAVE BEEN DISAPPOINTING. NEITHER ESTABLISHMENT KNOWS HOW TO RELATE SUCCESSFULLY TO CUSTOMERS. THIS CAR HAS BEEN A REAL LEMON, AND I AM STRUGGLING WITH MY DECISION ABOUT WHAT TO BUY TO REPLACE IT. ALTHOUGH HONDA HAS A GOOD REPUTATION, I HAVE NOT FOUND THIS CAR TO BE RELIABLE. IN FACT, IT IS A MAJOR SOURCE OF STRESS IN MY LIFE, CAUSING ME TO GNASH MY TEETH WHEN I AM DRIVING IT, FOR I HAVE NO CONFIDENCE IN IT AT ALL.
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Complaint 10130048 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-07-23
(YYYY-MM-DD)
Date Added To File: 2005-07-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-07-26
(YYYY-MM-DD)
Date Purchased: 1999-08-28
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: KAY HONDA
Dealer's Telephone Number:
Dealer's City: WEST LONG BRANCH
Dealer's State: NJ
Dealer's Zipcode: 07764
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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