NHTSA ID Number: 10124310
Incident Date: 2005-05-30
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 2005
9999 If Unknown Or N/A
Vehicle Identification Number: 1D8HD58DX5F
Vehicle Mileage At Failure: 3500
Vehicle Speed: 15
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: ACWORTH, GA
Summary of Complaint
I PURCHASED A NEW 2005 DODGE DURAGNO LIMITED EDITION WITH THE HEMI 5.7 ENGINE ON 2/1/05. LAST WEEK, AROUND THE 3200 MILE MARK, I EXPERIENCED MY FIRST ENGINE STALL WHEN PULLING INTO A PARKING PLACE. NO LIGHTS OR OTHER INDICATORS COME ON TO WARN YOU THAT YOUR CAR IS ABOUT TO DIE! THE CAR STARTED UP AGAIN IMMEDIATELY AND RAN FINE FOR THE NEXT 3 DAYS. THREE DAYS LATER, I WAS DRIVING IN BUSY ATLANTA TRAFFIC TRYING TO TURN LEFT ACROSS TWO LANES OF TRAFFIC. I HAD PLENTY OF ROOM WHEN I BEGAN MY TURN, BUT THE ENGINE STALLED ALMOST IMMEDIATELY, DIED IN THE MIDDLE OF THE INTERSECTION WITH NO STEERING ABILITY, AND I ALMOST GOT HIT BY SEVERAL CARS AND A LARGE TRUCK. THE CAR IMMEDIATELY STARTED BACK UP AGAIN. I IMMEDIATELY CALLED MY DODGE DEALERSHIP AND THEY SAID "HAVEN'T HEARD OF THAT BEFORE SO YOU'LL NEED TO BRING IT IN SO WE CAN RUN SOME DIAGNOSTICS". I PRINTED OFF SOME OF THE COMPLAINTS AT THE NHTSA WEBSITE AND TOOK THEM TO THE DEALER WITH ME. THE SERVICE ADVISOR PROCLAIMED, "THE INTERNET IS OUR WORST ENEMY, DON'T LISTEN TO THAT STUFF". WHICH TO ME MEANT, "DODGE DOESN'T WANT YOU TO HAVE ANY CLUE ABOUT WHAT IS GOING ON WITH YOUR CAR". I TOLD HIM THE INFORMATION CAME FROM THE NHTSA WEBSITE AND TOLD HIM OF THE NUMEROUS COMPLAINTS, BUT HE DIDN'T SEEM TO CARE. THREE HOURS LATER THE DEALER CALLED AND TOLD ME TO COME PICK UP MY DURANGO AND TAKE IT TO ANOTHER DEALER. HIS DIAGNOSTIC MACHINE WAS BROKEN AND HE HAD NO IDEA WHEN IT MIGHT BE FIXED! I TOLD HIM TO TAKE IT TO THE OTHER DODGE DEALER. STILL WAITING TO FIND OUT WHAT THEY MAY OR MAY NOT DO. I AM EXTREMELY CONCERNED AT THE LACK OF EXCITEMENT ON THE PART OF DODGE TO FIX THIS PROBLEM. I FEEL UNSAFE DRIVING MY CAR. I AM SINGLE, HAVE NO FAMILY IN THIS TOWN TO HAUL ME AROUND OR BORROW A VEHICLE FROM, AND DODGE DOESN'T CARE. I AM NOT VERY HAPPY ABOUT HAVING TO DRIVE THIS VEHICLE BASED ON THE ACCIDENT I WAS ALMOST IN A FEW DAYS AGO. I GUESS SOME PEOPLE WILL HAVE TO DIE BEFORE SOMENOE DOES SOMETHING ABOUT THIS.
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Complaint 10124310 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-05-30
(YYYY-MM-DD)
Date Added To File: 2005-06-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-06-06
(YYYY-MM-DD)
Date Purchased: 2005-02-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: DALLAS DODGE
Dealer's Telephone Number:
Dealer's City: DALLAS
Dealer's State: GA
Dealer's Zipcode: 30157
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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