NHTSA ID Number: 10118245
Incident Date: 2005-04-16
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: SATURN
Vehicle/Equipment Model: ION
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 1G8AJ52FX3Z
Vehicle Mileage At Failure: 55310
Vehicle Speed: 0
Number Of Occurrences: 4
Was Vehicle Towed: No
Consumer Location: DEARBORN, MI
Summary of Complaint
I PURCHASED A SATURN ION IN JUNE OF 2003. I BEGAN HAVING PROBLEMS STARTING THE CAR IN OCTOBER OF 2004. IT WOULD NOT START AND WOULD JUST MAKE A CLICKING NOISE WHEN THE KEY WAS TURNED. THERE WAS POWER TO ALL ACCESSORIES SO IT WAS NOT A BATTERY FAILURE. THE SERVICE ENGINE LIGHT WOULD COME ON. AFTER ABOUT 30 MINUTES OF TRYING TO GET THE VEHICLE TO START, IT WOULD FINALLY START ONCE AGAIN (ROUGHLY AT FIRST) AND THE SERVICE ENGINE LIGHT WOULD DISAPPEAR. I TOOK IT TO THE NEARBY SATURN DEALERSHIP AFTER THE FIRST OCCURRENCE AND WAS TURNED AWAY BECAUSE THEY "WERE TOO BUSY". I TOOK IT THERE THE NEXT DAY AND THEY SAID THAT NOTHING WAS WRONG WITH IT EXCEPT FOR AN OXYGEN SENSOR WHICH THEY REPLACED. I DROVE IT HOME. IT DID IT AGAIN TWICE IN THE NEXT TWO DAYS. I TOOK THE CAR BACK AGAIN AND THEY REPLACED THE IGNITION MODULE. I THOUGHT THAT EVERYTHING WAS OK UNTIL THIS PAST WEEKEND (APRIL 2005) WHEN IT DID THE EXACT SAME THING. I TOOK IT TO SATURN ON TUESDAY AND THEY COULD NOT RECREATE THE PROBLEM AND WOULD NOT PROVIDE ME WITH A LOANER CAR FOR MORE THAN ONE DAY. I HAD NO CHOICE BUT TO TAKE MY UNRELIABLE VEHICLE BACK. I CONTACTED SATURN CORPORATE AND FILED A COMPLAINT. THEY STATED THAT THEY WOULD ALLOW ME TO TAKE THE CAR BACK TO THE DEALERSHIP AND WOULD GET ME A LOANER FOR A FEW DAYS BUT IT WAS DOUBTFUL THAT THEY COULD GET IT TO REPEAT THE PROBLEM AS IT IS INTERMITTENT. I HAVE BEEN TOLD TO NOT START IT THE NEXT TIME AND JUST HAVE IT TOWED TO SATURN. THAT'S FINE EXCEPT WHAT IF IT DIES IN THE MIDDLE OF THE NIGHT AND I AM AWAY FROM HOME WITH MY TWO SMALL CHILDREN? MY VEHICLE IS LESS THAN TWO YEARS OLD AND I SHOULD NOT BE AFRAID TO DRIVE IT ANY DISTANCE FOR FEAR OF BEING STRANDED! *NM
Complaint 10118245 Documents
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Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2005-04-16
(YYYY-MM-DD)
Date Added To File: 2005-04-21
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2005-04-21
(YYYY-MM-DD)
Date Purchased: 2003-06-01
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM:IGNITION
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 4
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SATURN OF SOUTHGATE
Dealer's Telephone Number:
Dealer's City: SOUTHGATE
Dealer's State: MI
Dealer's Zipcode: 48195
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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