NHTSA ID Number: 10104077
Incident Date: 2004-08-26
Manufacturer's Name: Volvo
Car USA, LLC
Vehicle/Equipment Make: VOLVO
Vehicle/Equipment Model: XC70
Model Year: 2004
9999 If Unknown Or N/A
Vehicle Identification Number: YV1NC63D04J
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: ROYAL PALM BEACH, FL
Summary of Complaint
SINCE THE PURCHASE IN AUGUST 2003, MY C70 CONVERTIBLE HAS TURNING PROBLEMS AND I CAN'T SAFELY MAKE A U-TURN IN TRAFFIC OR PARK IN A PARKING SPACE. THE WHEEL TURNS ONLY TO A CERTAIN POINT AND THEN STOPS. THE INCOMPETENT VOLVO SERVICE DEPT. HAS SAID THAT I NEED MY "STOPS" ADJUSTED - WHY WOULD THEY BE THERE IN THE FIRST PLACE? I BRING THE CAR IN FOR SERVICE AND THEY DO SOME MEANINGLESS SERVICE AND THE STEERING IS TEMPORARILY FIXED FOR A SHORT PERIOD OF TIME. WHEN I BROUGHT IT IN TO SERVICE ANOTHER TIME, THEY TOLD ME MY TIRES WERE THE WRONG SIZE - IT'S THE TIRES THAT VOLVO PUT ON THE CAR, NOT ME. THE STEERING WHEEL SHAKES SIGNIFICANTLY BETWEEN 30-45 MPH AND, AGAIN, THEY TOLD ME IT'S THE TIRES. THE AUTO-DIM MIRROR DOES NOT DIM SINCE I LEASED THE VEHICLE AND VOLVO SERVICE TOLD ME THAT IT ONLY WORKS WHEN HEADLIGHTS FROM ONCOMING TRAFFIC HITS THE SENSOR. WHAT???? I HAVE LITERALLY BEEN BLINDED BY TRAFFIC BEHIND ME THAT I PULL OVER TO THE SIDE OF THE ROAD UNTIL THEY PASS. THE MIRROR DOES NOT WORK AND IS CAUSING ME NOT TO DRIVE AT NIGHT FOR MY OWN SAFETY. VOLVO HAS PRODUCED AN UNSAFE VEHICLE AND WILL NOT TAKE RESPONSIBILITY FOR IT. I TAKE MY LIFE IN MY HANDS EVERY TIME I GET INTO THE VEHICLE. I KNOW OTHER VOLVO OWNERS THAT ARE EXPERIENCING THE STEERING WHEEL SHAKING PROBLEM AND THEY ARE NOT GETTING SATISFACTION. I HAVE ALSO TALKED OTHER PEOPLE AND ADVISED THEM NOT TO LEASE OR PURCHASE THIS C70 CONVERTIBLE. MY CAR IS 18 MONTHS OLD AND I HAVE ONLY 12000 MILES ON IT BECAUSE I AM FRIGHTENED TO DRIVE IT. *JB
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Complaint 10104077 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-08-26
(YYYY-MM-DD)
Date Added To File: 2004-12-19
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-12-19
(YYYY-MM-DD)
Date Purchased: 2003-08-25
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 5
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: VOLVO OF PALM BEACH
Dealer's Telephone Number:
Dealer's City: W. PALM BEACH
Dealer's State: FL
Dealer's Zipcode: 33417
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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