NHTSA ID Number: 10096104
Incident Date: 2004-10-20
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO 2500
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: 1GCHK23162F
Vehicle Mileage At Failure: 66000
Vehicle Speed: 65
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: KNOXVILLE, TN
Summary of Complaint
I DROVE MY TRUCK UNDER NORMAL DRIVING CONDITIONS; PRIMARILY COMMUTING TO AND FROM WORK (HIGHWAY MILES). AT ~ 66,000 MILES, FRONT LEFT HUB ASSEMBLY STARTED MAKING INTERMITTENT NOISE AND NOTICEABLE VIBRATION IN STEERING WHEEL. THE HUB/TIRE/WHEEL ASSEMBLY HAD NOTICEABLE AMOUNT OF PLAY WHEN I INSPECTED IT DURING A RECENT TIRE CHANGEOUT. ULTIMATELY, THE HUB ASSEMBLY INTERNALS FAILED AND THE LUBRICATION ESCAPED FROM THE SEAL. IT IS MY OPINION THAT IF LEFT UNCHECKED, THE HUB COULD LOSE ALL LUBRICATION AND EITHER FREEZE UP, FALL APART OR CATCH FIRE. IT IS NOT NORMAL FOR A HUB TO FAIL AFTER ONLY 68,000 MILES. DEALER CONFIRMS THIS BY TELLING ME THAT THEY'VE NOT SEEN MANY IF ANY 3/4 TON TRUCKS COME THROUGH WITH THIS TYPE OF PROBLEM. I SUSPECT THAT THE PART WAS DEFECTIVE FROM THE MANUFACTURER, BUT CANNOT PROVE THIS. I WOULD BE HAPPY TO LET THE NHTSA TAKE IT APART AND INSPECT IT AND HEAR OF THEIR CONCLUSION. I AM ALREADY OUT THE $400+ DOLLARS TO FIX THIS PROBLEM. CHEVROLET CUSTOMER "DIS-SERVICE" WOULD NOT ADMIT TO ANY RESPONSIBILITY WHEN I OFFERED TO MEET THEM "HALF-WAY" AND PAY FOR THE LABOR IF THEY WOULD PAY FOR THE PART. IF THE NHTSA WOULD LIKE TO INSPECT THE PART, PLEASE FEEL FREE TO CONTACT ME. THANK YOU FOR YOUR WEBSITE. I HOPE NO ONE ELSE HAS THE SAME PROBLEM AS I'VE HAD (WITH MY TRUCK AND GM). THANKS FOR YOUR TIME AND FEEDBACK!
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Complaint 10096104 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-10-20
(YYYY-MM-DD)
Date Added To File: 2004-10-20
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-10-20
(YYYY-MM-DD)
Date Purchased: 2002-07-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: WHEELS:HUB
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: BEATY CHEVROLET
Dealer's Telephone Number:
Dealer's City: KNOXVILLE
Dealer's State: TN
Dealer's Zipcode: 37922
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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