NHTSA ID Number: 10086963
Incident Date: 2003-04-14
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: EXPLORER
Model Year: 1994
9999 If Unknown Or N/A
Vehicle Identification Number: 1FMDU34X1RU
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences: 31
Was Vehicle Towed: No
Consumer Location: NEWPORT NEWS, VA
Summary of Complaint
ON 14 APRIL 2003 I PAID FOR SERVICE ON AN "INTERMITTENT START" PROBLEM; CHECKED THE BATTERY CHARGING SYSTEM, THE ALTERNATOR, AND TESTED THE BATTERY.PAID FOR LABOR $76.50 AND $79.95 FOR BATTERY ASSY. HERE IT IS 2004 AND THE PROBLEM WAS NOT FIXED BUT HAS GOTTEN WORSE. PURCHASED TWO NEW ALARM/ENTRY DEVICES (FOBS) ON 29 JUN 04 BECAUSE WE WERE TOLD BY ONE OF THE MECHANICS THAT THE NEW DEVICES SHOULD SOLVE THE PROBLEM. THIS BILL CAME TO $211.10. ALREADY PAID $70.65 ON OR ABOUT APRIL 28, 2004 FOR A DIAGNOSTIC TO FIND OUT WHAT THE PROBLEM WAS AND TOLD THE REPAIR PART NEEDED COST $210. I WAS UPSET AND ONLY PAID FOR THE DIAGNOSTIC. I'M GLAD WE DIDNT PAY FOR THAT PART, BECAUSE EACH SUCCESSIVE TIME, THE SOLUTION TO THE "PROBLEM" HAS BEEN DIFFERENT AND COST ADDITIONAL MONEY. NOTHING THE MECHANICS HAVE DONE HAS RESOLVED THE PROBLEM; ONLY MADE THINGS WORSE AND THE COST HAVE TOTALED $814.67 FOR THIS PROBLEM SO FAR. THE MECHANIC SAID THE VEHICLE NOT STARTING BACK UP AFTER IT HAS BEEN TURNED OFF IS TIED IN TO THE ALARM SYSTEM. THEY HAVE REPLACED THE ANTI THEFT CONTROL MODULE ON 26 JULY 2004, $368.82. NOW THE WIRING IS NOT PERFORMING, AS IT SHOULD!!! VEHICLE IS NOT STARTING AGAIN, THE INTERIOR LIGHTS WON'T GO OUT WHEN THE VEHICLE IS TURNED OFF AFTER IT WAS "FIXED", BRAKE LIGHTS COME ON, AND CHECK ENGINE LIGHT ALSO COMES ON; SEEMS TO HAVE A WIRING/ELECTRICAL PROBLEM NOW. MR. LEE HIGGS, RED TEAM SERVICE MANAGER, HAD THE FUSE TO THE INTERIOR LIGHTS TAKEN OUT SO THE LIGHTS WONT DRAIN THE BATTERY, AT LEAST UNTIL THEY CAN GET IT BACK IN TO BE FIXED "AGAIN". THE VEHICLE HAS BEEN IN AND OUT OF THE SERVICE DEPARTMENT AND THE PROBLEMS ARE INCREASING INSTEAD OF DECREASING. WE ARE STILL WAITING FOR AN OPENING IN THE SERVICE DEPARTMENT TO PUT THE VEHICLE BACK IN THE SHOP TO GET THIS RESOLVED AGAIN! *AK
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Complaint 10086963 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-04-14
(YYYY-MM-DD)
Date Added To File: 2004-08-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-08-16
(YYYY-MM-DD)
Date Purchased: 1996-11-19
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: POMOCO
Dealer's Telephone Number:
Dealer's City: NEWPORT NEWS
Dealer's State: VA
Dealer's Zipcode: 23602
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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