NHTSA ID Number: 10086401
Incident Date: 2004-07-30
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: CONCORDE
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 2C3HD46R9XH
Vehicle Mileage At Failure: 43700
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: SHELBY TWP., MI
Summary of Complaint
I WAS HOPING YOU COULD GIVE ME INFORMATION ABOUT A POSSIBLE CLASS ACTION LAWSUIT CONCERNING CHRYSLERS 2.7 ENGIBNE. I HAVE A 1999 CHRYSLER CONCORDE. JULY 30TH, 2004 MY CAR STARTED MAKING A HORRIBLE NOISE AND STOPPED RUNNING AS I ROLLED INTO MY MECHANICS PLACE OF BUSINESS. HE WAS ABLE TO LISTEN TO IT AND IMMEDIATELY TOLD ME OF THE PROBLEMS HE HAS SEEN WITH THIS ENGINE AND THOUGHT THERE MIGHT BE A SILENT RECALL, I SHOULD TAKE IT TO A CHRYSLER DEALERSHIP. I HAD IT TOWED TO THE DEALERSHIP, WHERE THEY DIAGNOSED A BAD TIMING CHAIN. AFTER RESEARCHING THIS I DIDN'T FEEL THAT IT WAS MY RESPONSIBILITY AND CONTACTED CHRYSLER CUSTOMER RELATIONS. AFTER SEVERAL CALLS, THEY FINALLY AGREED TO PAY FOR ONLY THE PARTS, I WAS RESPONSILBLE FOR LABOR. BY THE WAY, MY CAR HAS APPROX. 44,000 MILES. AFTER REPLACING THE TIMING CHAIN, I CALLED TO SEE WHEN MY CAR WOULD BE READY AND I WAS TOLD THAT THE ENGINE IS STILL MAKING NOISE. THE SHORT BLOCK AND OIL PUMP WAS GONE, THEREFORE, I NEEDED TO REPLACE THE ENGINE AT MY COST OF $5,500. I REMINDED THEM OF THE 2.7 ENGINE PROBLEMS, WHICH FELL ON DEAF EARS. CUSTOMER RELATIONS ARE OF NO HELP EITHER, THEY CLAIM THAT THE TIMING CHAIN DIDN'T CAUSE ENGINE FAILURE, BUT THE OIL PUMP DID. THEY WILL NOT ASSIST WITH ANY OF THE CHARGES. I ASKED THEM TO NOT FIX IT BECAUSE I AM TRYING TO GET HELP WITH THIS. I HAVE REQUESTED A SERVICE REP. TO ASSIST WITH THIS MATTER. CHRYSLER ALSO REQUESTED TO SEE IF I HAD NEGLECTED THE CAR BEFORE PAYING FOR PARTS ON THE TIMING CHAIN. THEY FOUND NO EVIDENCE OF SLUDGE OR ABUSE. JUST LIKE EVERYONE ELSE, I AM EXTREMELY UPSET ABOUT THIS MATTER. I PURCHASED THE CAR WITH THE INTENT OF IT LASTING LONGER THAN IT HAS, ESPECIALLY WITH SUCH LOW MILEAGE! I WOULD APPRECIATE IT IF YOU COULD CONTACT ME WITH ANY INFORMATION.*AK
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Complaint 10086401 Documents
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- 6X better wear protection on critical engine parts than...
- 1.3X better sludge protection than industry standards*
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- Meets or exceeds the following specifications: API SP/SN...
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
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- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-07-30
(YYYY-MM-DD)
Date Added To File: 2004-08-08
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-08-08
(YYYY-MM-DD)
Date Purchased: 2001-10-07
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: MEADOWBROOK DODGE
Dealer's Telephone Number:
Dealer's City: ROCHESTER HILLS
Dealer's State: MI
Dealer's Zipcode: 48307
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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