NHTSA ID Number: 10082899
Incident Date: 2003-10-05
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: SILVERADO
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number: 1GCEK19T63Z
Vehicle Mileage At Failure: 597
Vehicle Speed:
Number Of Occurrences: 10
Was Vehicle Towed: No
Consumer Location: PUYALLUP, WA
Summary of Complaint
BOUGHT A NEW 2003 Z-71 CHEVROLET SILVERADO IN SEPT 03'. HAD A BOUNCING WHILE DRIVING AT ANY SPEED. WENT TO THE DEALER AND WAS TOLD THAT I PROBABLY NEEDED A TIRE BALANCE. SO I WENT TO THEIR TIRE SHOP. I DID THIS FIVE(5) SEPARATE TIMES. SO THEN THEY THOUGHT MAYBE A BAD TIRE. SO, I HAD ALL TIRES CHANGED. I HAVE NOW HAD THREE(3) DIFFERANT SETS OF TIRES PUT ONTO THIS VEHICLE. SO THEN I E-MAILED CHEVROLET WITH NO RESPONSE. ABOUT THREE WEEKS LATER I E-MAILED THEM AGAIN. THIS TIME I GOT A PHONE CALL FROM CHEVROLET. THEY HAD ME SET UP A RIDE ALONG WITH THE SERVICE MANAGER. JUST LEAVING THE DEALERSHIP FOR THE TEST DRIVE, THE SERVICE MANAGER COMMENTED ON THE VIBRATION IN HIS REAR THROUGH THE SEAT. 20 MINUTES LATER HIS COMMENT WAS "THIS WOULD DRIVE ME CRAZY!". AT THAT POINT THEY CHANGED THE REAR SHOCKS. NO HELP. SO I CALLED THE DEALERSHIP TO SEE WHAT WAS THEIR NEXT COARSE OF ACTION AND THE SERVICE MANAGER TOLD ME HE WAS MEETING WITH HIS REP. AND A ENGINEER AND WANTED THE TRUCK BACK AGAIN THREE WEEKS LATER. SO AFTER I DROPPED IT OFF, LATER I GOT A CALL FROM THE SERVICE MANAGER THAT THERE ARE TWO SETTING ON THE FRONT END THAT THEY WANTED TO TRY. I GOT MY VEHICLE BACK WITHOUT ANY EXPLAINATION FROM ANYONE ABOUT WHAT WAS DONE NOW. I DIDN'T WANT TO TAKE IT BUT WAS TOLD THAT LEAVING IT THERE WOULD NOT HELP BECAUSE IF THIS DID NOT WORK THAT PRETTY MUCH TOO BAD. NO ONE HAD A SOLUTION FOR ME I WAS THEN TOLD THAT IT WAS DRIVIN' BE THE ENGINEER AND COMPARED TO SEVERAL OTHERS. THEY THEN SAID IT'S PROBABLY A CHARACTERISTIC OF THE VEHICLE. HOWEVER, I WAS NOT GIVIN A CHANCE TO DRIVE ANY OTHER AT ANY TIME NOR DID I SEE ANY 2003 Z-71'S ON THEIR LOT. SO WHAT DID THEY COMPARE IT TO AND WHY WASN'T I GIVIN AN OPORTUNITY TO DRIVE ANOTHER?? I ALSO WORK ON A USED CAR LOT MYSELF AND HAVE DRIVEN 2 OTHER 2003 Z-71'S WHICH WE HAD AND ONE WAS LIFTED. NEITHER HAD THE BOUNCE MINE HAS. SOME ROADS BOUNCE SO MUCH THAT THE TRUCK STARTS TO HOP CONSTANTLY. NOT TO MENTION THE BACK PAIN AFTER LONG DRIVES.*AK
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Complaint 10082899 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-10-05
(YYYY-MM-DD)
Date Added To File: 2004-07-28
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-07-28
(YYYY-MM-DD)
Date Purchased: 2003-09-30
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SUNSET CHEVROLET
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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