NHTSA ID Number: 10081069
Incident Date: 2004-07-09
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: F-250 SD
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: 1FTNX21S42E
Vehicle Mileage At Failure: 63000
Vehicle Speed: 30
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: WALLKILL, NY
Summary of Complaint
I HAVE A 2002 FORD F-250 SUPER DUTY PICKUP TRUCK WITH A V-10 ENGINE. IT HAS APPROX. 63,000 MILES AND IS SUBSEQUENTLY 'OUT OF WARRANTY' (3/36,000). ON JULY 9, 2004 I HEARD A BRIEF TAPPING NOISE AND A POP THEN A LOUD NOISE LIKE AN EXHAUST MANIFOLD LEAK. IMMEDIATELY UPON HEARING THIS NOISE I SHUT OFF THE ENGINE AND CALLED A TOW TRUCK, AS I AM NOT A MECHANIC AND DID NOT WANT TO CREATE FURTHER DAMAGE. WHEN THE MECHANIC ARRIVED TO TOW MY TRUCK HE OBSERVED THAT A SPARK PLUG HAD BEEN BLOWN OUT OF THE CYLINDER. I INFORMED HIM TO TOW IT TO HIS LOT UNTIL I COULD DECIDE WHAT TO DO. THE NEXT DY I HAD THE TOW TRUCK COMPANY BRING MY TRUCK TO THE FORD DEALERSHIP I PURCHASED IT FROM. TODAY AFTER THE DEALERSHIP'S MECHANIC INSPECTED MY TRUCK THEY INFORMED ME THAT THE CYLINDER HEAD WAS BROKEN AND I WOULD BE LIABLE FOR THE $3,700.00 REPAIR. WHAT I FIND DISTUBING IS MY SCHEDULED SPARK PLUG REPLACEMENT SERVICE INTERVAL: FORD RECOMMENDS 100,000 MILES BEFORE REPLACEMENT. HOW WOULD I EVER KNOW THAT THE SPEARK PLUG WAS NOT INSTALLED PROPERLY AT THE FACTORY PRIOR TO THE SCHEDULED SERVICE? ADDITIONALLY, HAD IT NOT BLOWN OUT ON ITS OWN, WHO KNOWS WHAT OTHER DAMAGES WOULD HAVE GONE UNCHECKED. I HAVE RESEARCHED THIS PARTICULAR DEFECT ON THE WEB AND HAVE FOUND NOT LESS THAN 100 PEOPLE THUS FAR WITH THE EXACT SAME COMPLAINT. ADDITIONALLY , I HAVE FOUND NUMEROUS PEOPLE THAT THIS HAS HAPPENED TO MORE THAN ONCE ON THE SAME ENGINE. I STOPPED RESEARCHING BECAUSE I FEEL THIS IS SUFFUCIENT SUPPORTING DOCUMENTATION OF MY COMPLAINT. IF NECESSARY, I WILL BE HAPPY TO FURNISH THIS DOCUMENTATION FOR YOU. I HAVE FOUND THIS PROBLEM TO BE INHERENT IN ALL V10 FORD ENGINES SINCE 1999. I HAVE ALSO FOUND THAT FORD IS AWARE OF THIS PROBLEM AND HAS ISSUED A TECHNICAL SERVICE BULLETIN TO ALL OF THEIR DEALERSHIPS DESCRIBING THIS PARTICULAR REPAIR PROCEDURE. *AK
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Complaint 10081069 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-07-09
(YYYY-MM-DD)
Date Added To File: 2004-07-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-07-14
(YYYY-MM-DD)
Date Purchased: 2001-09-12
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 10
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: MAN
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: SUNSHINE FORD
Dealer's Telephone Number:
Dealer's City: NEWBURGH
Dealer's State: NY
Dealer's Zipcode: 12550
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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