NHTSA ID Number: 10078349
Incident Date: 2004-06-10
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: PASSAT
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: WVWUH23B6YE
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PENSACOLA, FL
Summary of Complaint
2000 VW PASSAT 4 MOTION RAN OUT OF GAS WHILE GAUGE SHOWED FUEL. UPON CHECKING I DISCOVERED THERE WAS A SAFETY RECALL FOR THIS PROBLEM ISSUED OCT. 2001. I TOOK THE CAR TO THE DEALERSHIP AND THEY ATTEMPTED TO FIX THE PROBLEM BUT WHEN I GOT THE CAR BACK THE GAUGE DID NOT WORK AT ALL. I TOOK IT BACK IMMEDIATELY AND THEY SAID I WOULD HAVE TO BRING IT BACK ANOTHER TIME AFTER THEY CALLED TECH SUPPORT. WHEN I TOOK IT BACK THEY SAID IT NEEDED A FUEL PUMP (THE FUEL PUMP HAS A FUEL SENDING UNIT BUILT IN). THE RECALL STATED THAT THERE ARE 3 SENDING UNITS IN THE TANK AND ANY ONE OF THEM CAN GIVE TROUBLE. THE DEALERSHIP IS REFUSING TO DO ANY MORE WORK UNDER THE RECALL. I HAVE CALLED THE VW CUSTOMER RELATIONS DEPT BUT THEY REFUSE TO HELP ME. WHAT CAN I DO? CAN YOU HELP ME? THE DEALERSHIP IS PETE MOORE VW PENSACOLA FL.*AK
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Complaint 10078349 Documents
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- Restores fuel economy
- Stabilizes ethanol
- Maximizes horsepower
- Improves responsiveness
- For use in both gasoline and diesel engines
- DESIGNED TO EXCEED EXPECTATIONS: Red Line complete SI-1 fuel...
- PERFORM AND PROTECT: Fuel additive cleans injectors...
- EFFICIENT FUEL BURN: Gas treatment that enhances gasoline...
- EASY TO USE: Use one bottle per tank for most effective...
- 15 Ounce (2 Pack)
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-06-10
(YYYY-MM-DD)
Date Added To File: 2004-06-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-06-16
(YYYY-MM-DD)
Date Purchased: 2001-11-30
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: PETE MOORE VW
Dealer's Telephone Number:
Dealer's City: PENSACOLA
Dealer's State: FL
Dealer's Zipcode: 32506
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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