NHTSA ID Number: 10072595
Incident Date: 2004-05-10
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: CARAVAN
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 90000
Vehicle Speed: 0
Number Of Occurrences: 4
Was Vehicle Towed: No
Consumer Location: COVINGTON, GA
Summary of Complaint
I BOUGHT THIS VAN NEW IN 1997 JUST AFTER BUYING THE VAN THERE WAS TICKING NOISE COMING FROM THE ENGINE I FEEL IT IS THE LIFTERS BUT DEALERSHIP SAYS NO IT WAS THE FUEL PURGE VALVE. THE NOISE COUNTINUES TO GET WORSE AND I AM SURE THE NOISE IS THE LIFTERS WHEN I CHANGE THE OIL TO 10W-30 THE NOISE GOES AWAY. THE OXYGEN SENSOR WAS REPLACED AT APPROX 50K MILES. THE VAN HAS RECENTLY BEEN IN THE SHOP FOR THE TRANSMISSION TWO OR THREE TIME SINCE NOVEMBER 2003 APROX. 90,000 MILES ON IT. THE TRANSMISSION WAS HANGING UP IN SECOND GEAR WHEN DODGE RETUNED TO ME THE TRANSMISSION SHUTTERED WHILE DRIVING. VEHICLE IS NOW IN THE SHOP FOR THE TRANSMISSION AGAIN IT IS LEAKING FROM THE OUTPUT SHAFT SEALS AND WHILE IN PARK WHEN STARTING THE VEHICLE THE VAN JERKS FOWARD LIKE THE TRASMISSION IS STILL ENGAGED. THIS ALL HAPPENS WHILE IN PARK. SOMETIMES WHEN THE VEHICLE IS SHIFTED FROM DRIVE TO PARK IF THE ACCELORATOR IS PRESSED THE VEHICLE JUMPS / JERKS FOWARD THIS SEEMS TO BE A SAFETY ISSUE AS MY WIFE AND I HAVE THREE CHILDREN THAT SOMETIMES WALK IN FRONT OF THE VAN TO GET IN WHEN WE GO OFF AS A FAMILY. MY CHECK ENGINE LIGHT CAME ON JUST HOURS BEFORE I RETURNED TO THE DEALER FOR TRANSMISSION SERVICE AND IT IS THE EGR VALVE FAILURE THAT CAUSED THE CKECK ENGINE LIGHT TO COME ON. THE DEALERSHIP TRIED TO PUT THE TRANSMISSION OFF AS THAT BUT I AM ALSO A MECHANIC THE EGR VALVE HAS NOTHING TO DO WITH THE TRANSMISSIONACTING AS IF IT IS ENGAGE ALTHOUGH IT IS ACUALLY IN PARK.THIS IS NOT GOOD PRACTICE TO LIE ABOUT A SERIOUS PROBLEM WITH THE VEHICLE. ALSO THE TRANSMISSION LEAK WAS CAUSED FROM THE FIRST REMOVAL OF THE TRANSMISSION AND CHRYSLER WARRANTY DEPARTMENT SAID THE LEAK WOULD NOT BE COVERED THIS IS ALSO VERY DIGUSTING WHEN YOU REMOVE AN AXLE THE SEAL SHOULD BE REPLACED BEFORE YOU REINSTALL THE TRANSMISSION. THE DEALER IS STILL TRYING TO FIND OUT WHAT IS WRONG WITH MY TRANSMISSION. THE WATER PUMP HAS FAILED AND ALSO THE COOLING FAN RELAY FAILED FOR THE ENGINE COOLING SYSTEM.*AK
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Complaint 10072595 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-05-10
(YYYY-MM-DD)
Date Added To File: 2004-05-14
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-05-14
(YYYY-MM-DD)
Date Purchased: 1997-09-21
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: TOWN AND COUNTRY DODGE
Dealer's Telephone Number:
Dealer's City: CONYERS
Dealer's State: GA
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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