NHTSA ID Number: 10071323
Incident Date: 2003-03-15
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: VENTURE
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 37000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: NEWMARKET, UN
Summary of Complaint
IN MARCH 03, I NOTICED THAT THE VAN DID NOT HAVE HEAT. THE VAN WAS TAKEN TO HIGHLAND CHEVROLET, AURORA ONTARIO FOR RECALL WORK AND WE ASKED THAT THEY CHECK THE NO HEATING PROBLEM! THE NO HEAT WAS DIAGNOSED AS A PROBLEM WITH THE INTAKE MANIFOLD GASKETS. AT THE TIME OF REPLACEMENT THE VAN HAD 59274 KILOMETERS (37000 MILES) ON IT. THE VAN WAS REPAIRED WITH NEWLY DESIGNED GASKETS THAT CAME OUT IN NOVEMBER 2002. THE VAN STILL DID NOT HAVE HEAT AND THE AIR CONDITIONING WAS NO LONGER WORKING AFTER THE ABOVE REPAIR. THE VAN WAS RETURNED TO THE DEALER, WHO RECHECKED THE VAN AND STATED THAT THE CABIN FILTERS WERE BLOCKED. THEY TOOK THE CABIN FILTERS OUT AND TOLD US TO TRY THE VAN FOR A COUPLE OF DAYS. THIS DID NOT WORK AND VAN STILL DID NOT HAVE HEAT OR A/C. THE VAN WAS RETURNED TO THE DEALERSHIP AGAIN , WE ADDRESSED OUR COMPLAINTS WITH THE SERVICE MANAGER, WHO AGREED TO TAKE THE VAN BACK IN FOR A THIRD TIME . THIS TIME THEY BACK FLUSHED THE HEATER AND HEATER NOW WORKS MODERATELY BETTER. SERVICE MANAGER INFORMED THAT THERE WAS A BUILD UP OF GRUNGE, WHICH WAS PREVENTING THE HEATER FROM WORKING . AS FOR THE A/C THAT STILL DOES NOT WORK, WE WERE TOLD THAT THERE ARE PIN HOLE LEAKS IN THE PIPE THAT RUNS UNDER THE VAN .THIS PIPE OPERATES THE REAR AIR. WE WERE ALSO TOLD THAT THERE IS LEAK WITH THE END SEAL ON THE TIE ROD, WHICH CAUSES POWER STEERING FLUID TO LEAK. TO DATE WE HAVE NOT HAD THESE ITEMS REPAIRED. IN JULY THE HEADLIGHT LENS COVER CAME OFF! I SENT A REGISTERED LETTER TO MR. GRIMALDI, PRESIDENT G.M. CANADIAN DIVISION, ASKING FOR FULL REIMBURSEMENT. I ALSO TALKED ABOUT THE TSB THAT WAS RELEASED FOR THE 1999 VANS WITH THE SAME PROBLEM THAT ESSENTIALLY EXTENDED THE WARRANTY COVERAGE FOR VANS WITH LESS THAN 80,000 KILOMETERS . VERNA, A CUSTOMER SERVICE REPRESENTATIVE TELEPHONED ME IN RESPONSE TO MY CORRESPONDENCE. HOWEVER SHE INDICATED THAT GM DID NOT SEE IT AS A PROBLEM BUT TOLD ME TO HANG ONTO MY RECEIPTS. WE PURCHASED OUR VAN BRAND NEW IN AUGUST 1997.
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Complaint 10071323 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-03-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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