NHTSA ID Number: 10070655
Incident Date: 2003-08-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: NEON
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 1B3ES46C01D
Vehicle Mileage At Failure: 25000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WRIGHT CITY, MO
Summary of Complaint
I BOUGHT MY NEON IN MAY OF 2001 AND IN FEB. 2002 I HAD A BAD WATER LEAK. I TOOK IT IN SEVERAL TIMES AND THEY WOULD SAY IT WAS FIXED, BUT NO IT WAS NOT. I FINALLY TOLD THEM I WANT MY CARPET REPLACED WHEN THEY DO GET IT FIXED. I FOUGHT WITH THEM ROUND & ROUND, TILL THEY FINALLY SAID THEY WOULD. I SAID DO NOT PUT IT IN UNTIL WE KNOW FOR SURE IT WAS FIXED. THEY SAID IT WAS, PUT NEW CARPET IN AND SURE ENOUGH IT LEAKED AGAIN AND THE NEW CARPET WAS SOAKED AND STINKY, LIKE THE ORIGINAL. THEY FINALLY GOT THE LEAK FIXED AFTER 6 MONTHS, BUT THEY SURE DID NOT OFFER TO REPLACE CARPET AGAIN. THIS DEALER WAS VERY RUDE. I ALSO HAD TO HAVE MY HEADLIGHTS REPLACED, DUE TO WATER LEAK. MY CD PLAYER BROKE TWICE AND HAD TO BE REPLACED, MY SUNROOF HAD TO BE REPLACED. I WENT TO A DIFFERENT DODGE DEALER, DUE TO THE RUDENESS I WOULD RECEIVE. IN THE PAST MONTH MY CAR HAS BEEN IN TWICE, ONCE IT WOULD NOT START AND HAD TO BE TOWED TO THE DEALER, THE DEALER SAID IT WAS THE BATTERY, MY HUSBAND REPLACED THE BATTERY AND IT RAN OK FOR A COUPLE OF DAYS AND THE ENGINE STARTED TO MISS AGAIN/FELT LIKE IT WAS GOING TO DIE WHILE DRIVING. I TOOK IT IN AGAIN AND THEY TELL ME MY SPARK PLUGS NEEDED TO BE CHANGED AND WAS GOING TO CHARGE ME $50.00 FOR LOOKING AT IT AND I ARGUED WITH THE GUY I TOLD HIM I WILL NOT PAY A DIME. HE BASICALLY THREW THE PAPERWORK DOWN AND WALKED AWAY. NOW I HAVE BEEN TO 2 DEALERS AND HAVE GOT NOTHING BUT TREATED LIKE CRAP. MY HUSBAND DID REPLACE THE PLUGS AND IT RAN OK FOR 1 1/2 WEEKS , NOW I DON?T KNOW WHERE TO GO, AND MY CAR SOUNDS LIKE IT IS GOING TO DIE WHILE IM DRIVING OR ACCELERATING. I FEEL LIKE I BOUGHT A NEW CAR TO NOT HAVE TO DEAL WITH THIS KIND OF THING. IM ABOUT READY TO GIVE UP AND JUST TRADE THE CAR IN, BUT THEN I DON?T WANT TO GIVE UP. WHEN MY CAR FIRST HAD THOSE LEAKS, I EVEN CALLED TO CORP. OFFICE OF DODGE AND WAS TREATED THE SAME. WHERE DO I TURN TO. AND IS MY CAR GOING TO HAVE ENGINE PROBLEMS NOW?
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Complaint 10070655 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-08-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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