NHTSA ID Number: 10070549
Incident Date: 2003-10-15
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: CONTOUR
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 3FALP66L2SM
Vehicle Mileage At Failure: 0
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WARREN, MI
Summary of Complaint
I WAS REAR-ENDED EARLIER THIS YEAR AND TOOK MY CAR IN TO THE DEALERSHIP FOR BUMPER REPLACEMENT. DEALERSHIP DID NOT INFORM ME THAT FORD DISCONTINUED MY BUMPER MODEL, SO THEY REPAIRED IT INSTEAD OF REPLACING IT -- WITHOUT MY PERMISSION! SILVER PLASTIC STRIP THAT RUNS THROUGH CENTER OF BUMPER WAS RE-INSTALLED AS-IS - CRACKED - SINCE BUMPER WAS NOT BEING MADE ANYMORE AND NEW PART WASN'T AVAILABLE. BOTH HORNS WERE REPLACED, IN SPITE OF RARELY BEING USED. RUBBER WINDOW STRIPS LOOSEN, POP UP EASILY. ONE POWER WINDOW IN REAR CAN ONLY GO DOWN ABOUT 6 INCHES, SQUEAKING TERRIBLY AS IT MOVES DOWN; TOO EXPENSIVE TO FIX. OUTER GAS DOOR RELEASE STICKS. BOTH METHODS OF OPENING THE DOOR (FLOOR LEVER AND TRUNK STRAP) STOPPED WORKING THIS YEAR. PAID FOR REPAIR AT DEALERSHIP, BUT BOTH METHODS STOPPED WORKING AGAIN AFTER A FEW DAYS. I NOW HAVE TO OPEN UP MY TRUNK EVERY TIME I GO TO THE GAS STATION, PULL THE RELEASE STRAP AND RAP LIGHTLY ON THE OUTER DOOR IN ORDER FOR IT TO POP OPEN. I AM SCHEDULED FOR A NEW REPAIR IN A FEW DAYS AT THE DEALERSHIP FOR ROUGH IDLE AND STALLING. PROBLEM INVOLVES MASS AIR FLOW SENSOR AND/OR PCM, AND IS DETAILED IN TSB ARTICLE NO. 98-20-7. HAD CONTACTS CLEANED ON RADIATOR TANK AND DRIVER'S DOOR PANEL (BEEPING SIGNAL FOR WHEN DOOR OPENS AND KEY IS LEFT IN IGNITION STOPPED WORKING). HAD COMPLETE TUNE-UP AT DEALERSHIP THIS SUMMER, WITH MILEAGE AT ONLY 40,000. DRIVER'S SIDE SPEAKER WIRE HAS LOOSENED, WITH SOUND DRIFTING IN AND OUT DEPENDING ON BUMPS HIT ON THE ROAD. DRIVER'S DOOR LOCK COLLAPSED INSIDE KEYHOLE. LOCK CYLINDERS ARE ONLY AVAILABLE IN SETS OF FIVE, SO ALL FIVE OF MY LOCK CYLINDERS HAD TO BE REPLACED BY DEALERSHIP. REPLACEMENT CYLINDER ON MY GLOVE COMPARTMENT VIBRATES TOO MUCH WHILE DRIVING. REVERSE LIGHTS STOPPED WORKING. WIRING HAD TO BE REPAIRED. PAINT IS THIN AND SCRATCHES EASILY, EVEN FROM NON-ABRASIVE CONTACT. DRIVER'S WINDOW OPENS ALL THE WAY, SLIDING DOWN AT A QUICK SPEED. VERY INDIFFERENT TREATMENT BY DEALERSHIP.
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Complaint 10070549 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-10-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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