NHTSA ID Number: 10070510
Incident Date: 2003-07-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: GRAND CARAVAN
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 1B4GP54L0VB
Vehicle Mileage At Failure: 91000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: EVANSVILLE, IN
Summary of Complaint
AT 91,000 MILES THE VEHICLE HAD A SUDDEN AND CATASTROPHIC TRANSMISSION FAILURE. GIVEN THE FACT THAT WE HAVE HAD A NUMBER OF NEIGHBORS & FRIENDS ALSO EXPERIENCE GRAND CARAVAN TRANSMISSION PROBLEMS IN 97 & 98 MODELS, THERE OBVIOUSLY IS A MAJOR DESIGN PROBLEM. I HAD OWNED A 1989 GRAND CARAVAN THAT HAD TWO TRANSMISSIONS REPLACED UNDER WARRANTY. I TOOK A CHANCE GOING BACK TO CHRYSLER AND LOST THE BET. WHILE CHRYSLER "CUSTOMER NO SERVICE" HAS TOLD ME "SIR, WHEN YOU SIGNED THE DOTTED LINE, YOU KNEW THE WARRANTY WAS 36,000 MILES", CLEARLY THE PUBLIC PERCEPTION IS THAT TRANSMISSIONS IN $30,000 AUTOMOBILES SHOULD LAST MORE THAN 90,000 MILES. WHILE CHRYSLER CAN HIDE BEHIND THE WARRANTY ALL THEY WANT, THEY CLEARLY ARE BREAKING WITH THE PUBLIC''S TRUST. THE FACT THAT CHRYSLER HAS HAD 100,000 MILE DRIVETRAIN WARRANTIES ON OTHER YEARS OF GRAND CARAVANS BESPEAKS TO THE LEVELS THAT THEY: 1. HAD TO GO TO GAIN PUBLIC TRUST 2. THE RECOGNITION THAT THEY MAY HAVE DESIGN PROBLEMS. LASTLY, AS I HAVE LEARNED, THEIR "CUSTOMER NO SERVICE" DEPARTMENT IS A VERY SHORT ONE WAY STREET. WHEN I CALLED, I DESCRIBED THE PROBLEM AND INQUIRED ABOUT THE PROCESS TO FILE A COMPLAINT. I WAS SHOCKED TO LEARN IN VERY SHORT ORDER THAT THE FIRST PERSON I TALKED TO WAS ALSO THE LAST PERSON THAT I WOULD TO TALK. HE QUICKLY MADE THE DECISION THE CHRYSLER WAS NOT INTERESTED IN HELPING IN ANY WAY AND THAT HIS DECISION WAS FINAL. THERE WAS NEVER ANY "I AM SORRY ABOUT THIS PROBLEM, BUT THERE IS NOT MUCH THAT I CAN DO". IT WAS "YOU KNEW WHAT YOU PURCHASED, AND I AM NOT GOING TO HELP YOU IN ANY WAY". IN FACT HE KEPT REMINDING ME HOW LONG WE SPOKE ON THE PHONE AND THAT I WAS WASTING MINE AND IMPLICITLY HIS TIME. ALL IN ALL A VERY POOR EXPERIENCE WITH A LOUSY PRODUCT AND NON-EXISTENT CUSTOMER SERVICE.
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Complaint 10070510 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-07-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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