NHTSA ID Number: 10070334
Incident Date: 2003-05-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: JEEP
Vehicle/Equipment Model: GRAND CHEROKEE
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: 1J4GW48SX2C
Vehicle Mileage At Failure: 55000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: N. RICHLAND HILLS, TX
Summary of Complaint
THE LUGGAGE RACK ON THE TOP OF THE VEHICLE PULLED OUT. THE SCREWS AND THE CRUSH NUT BELOW PULLED RIGHT THROUGH THE HOLE FOR THE SCREW. THIS WAS DONE AS WE WERE TIGHTENING A STRAP TO HOLD ON 2 PVC PIPES ON THE TOP. THE ONLY WAY ONE CAN SECURE ANYTHING ON THE TOP IS TO STRAP IT TO THE SIDE RAILS. WHEN THE DEALERSHIP SAID NEITHER THEY NOR CHRYSLER WOULD HELP WITH THE REPAIR COSTS, I CONTACTED CUSTOMER SERVICE WITH CHRYSLER. THE PERSON I SPOKE TO THERE WAS MICHAEL. HE TOLD ME STRAIGHT OUT THAT THEY DID NOT CARE. WHEN I TOLD THEM IT COULD COME OFF OR LOSE IT'S LOAD ON THE ROAD PUTTING PEOPLE AT RISK. HE SAID THE COMPANY DID NOT CARE AND WOULD NOT HELP FIX THE PROBLEM TO PREVENT IT FROM HAPPENING AGAIN. THIS SHOULD HAVE BEEN A VERY SIMPLE FIX, SIMPLY PUT A WASHER ON TOP OF THE CRUSH NUT THEY USE AND THE BACKING PIECE BECOMES TOO LARGE TO PULL THROUGH THE HOLE AND THUS GIVES THE TOP A MORE SECURE FOOTING AND SUPPORT. THE COMPANY, HOWEVER, DOES NOT WANT TO FIX THE PROBLEM. THEY ONLY WANT TO PUT IT BACK THE WAY IT WAS. IT STILL IS A HAZARD TO ANYONE FOLLOWING IF THE RAIL COMES LOOSE AND LOSES ITS LOAD IN TRANSIT. NOT TO MENTION THAT THE LOAD IS LOST TOO. I DON'T WANT TO BE BEHIND THE JEEP THAT LOSES THE LUGGAGE THIS SUMMER. WHEN I SPOKE TO THE BODY SHOP PERSON ABOUT THE SITUATION, HE TOLD ME THAT ...YES, JEEP ADVERTISES THE TOP RAIL AS A LUGGAGE RACK BUT THAT IT REALLY ISN'T DESIGNED TO BE USED AS ONE. WHAT KIND OF A DEAL IS THAT? ONE PERSON AT THE DEALERSHIP TOLD ME THAT IT WAS DESIGNED FOR DOWNWARD PRESSURE ONLY. THAT IS ALL WELL AND GOOD FOR PUTTING WEIGHT ON THE RAILS, BUT HOW DOES ONE STRAP DOWN THE CARGO TO KEEP IT UP THERE WITHOUT STRAPPING IT DOWN USING THE SIDE RAILS? I JUST CAN'T GET OVER THE FACT THAT NO ONE SEEMS TO CARE THAT THIS CAN POTENTIALLY KILL SOMEONE! WHY NOT JUST REPAIR IT TO NOT DO THAT ANYMORE? WHY NOT JUST STOP MANUFACTURING IT THAT WAY IN THE FIRST PLACE?? THE FACTORY PEOPLE SAID IT WAS NOT A FAULTY MANUFACTURING FLAW.
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Complaint 10070334 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-05-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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