NHTSA ID Number: 10069914
Incident Date: 2003-01-15
Manufacturer's Name: Mitsubishi
Motors North America, Inc.
Vehicle/Equipment Make: MITSUBISHI
Vehicle/Equipment Model: DIAMANTE
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 6MMAP67P9YT
Vehicle Mileage At Failure: 0
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: ANAHEIM, CA
Summary of Complaint
WE HAVE A 2000 MITSUBISHI DIAMANTE WITH 32K MILES ON IT. CAR IS STILL UNDER FACTORY WARRANTY ALONG WITH AN EXTENDED WARRANTY WE HAVE PURCHASED. AFTER THE FIRST COUPLE OF THOUSAND MILES WE NOTICED A "PULSING" FEELING IN THE BRAKES AS WELL AS AN INTERMITTENT ABS WARNING LIGHT FLASH. WE MADE THE DEALER AWARE OF THIS SO THEY REPLACED ALL 4 AT APPROX. 11K. LESS THAN 10K AFTER THAT WE NOTICED THE SAME PROBLEM AND TOOK IT INTO A CLOSER DEALER TO WHERE WE LIVE, THEY REPLACED THE BRAKES AGAIN. NOW AGAIN ABOUT 10K THE BRAKES ARE HAVING THE SAME PROBLEM. THE VEHICLE ABS LIGHT CAME ON A COUPLE OF TIMES AND THE CAR IS ?PULSING? WHEN APPLYING THE BRAKES AND IS WORN OUT AGAIN. I SPOKE TO MITSUBISHI CUSTOMER SERVICE AGENT WHO IS THE DEALER REP. DEBBIE KRUMBOLTZ. SHE ORIGINALLY AGREED TO TAKE CARE OF THE BRAKES AFTER I MET WITH HER ABOUT THE ISSUE. WHEN I MADE THE APPOINTMENT TO HAVE THE REPAIR DONE SHE DENIED AGREEING TO THE REPAIR? I IN TURN CALLED MITSUBISHI MOTORS AND SPOKE TO A PERSON IN THE ESCALATED COMPLIANT DIVISION NAMED LISA, SHE WOULD NOT GIVE HER LAST NAME AND BASICALLY TOLD ME THAT THE CASE IS CLOSED AND MITSUBISHI IS NOT GOING TO DO ANYTHING ABOUT IT. I EXPLAINED TO HER THAT THIS HAS BEEN AN ON-GOING PROBLEM AND THE ABS LIGHT IS STILL AN ISSUE AND THAT THE BRAKES ATE WEARING OUT TOO FAST AND IT IS A SAFETY ISSUE. SHE DID NOT CARE SHE AGAIN TOLD ME THAT THERE IS NOTHING THAT THEY ARE GOING TO DO, SHE WOULD NOT LET ME TALK TO A SUPERVISOR OR ANYONE ABOVE HER AT MITSUBISHI AND TOLD ME THAT THAT IS THE FINAL ANSWER AND HUNG UP ON ME TWICE. THIS IS A SAFETY ISSUE. WE FEEL THAT WE ARE BEING IGNORED BY MITSUBISHI AND WHEN I TOLD THEM AS A CUSTOMER THAT HAD DROPPED 30+ THOUSAND DOLLARS ON A CAR THAT IS STILL UNDER FACTORY WARRANTY TO HAVE THIS TYPE OF PROBLEM AND A SAFETY ISSUE AT THAT TO BE TOLD ?CASE CLOSED?? IS THE WORST SERVICE AND RESOLVE I HAVE EVER EXPERIENCED. PLEASE HELP? THANK YOU
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Complaint 10069914 Documents
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- Mixes well with conventional fluids
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- Mix of polyglycol ethers ensures hot brake-system operation...
- Excellent for ABS, disc and drum brake systems
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-01-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SERVICE BRAKES, HYDRAULIC
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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