NHTSA ID Number: 10069752
Incident Date: 2003-08-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 3B7HC13Z91M
Vehicle Mileage At Failure: 52000
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: WATERFORD, MI
Summary of Complaint
THE TRANSMISSION IS NOT SHIFTING PROPERLY. WENT TO MY MECHANIC AFTER THE CHECK ENGINE LIGHT CAME ON. ELECTRONIC TESTING INDICATED TWO PROBLEMS: (1) TUNE UP WAS NEEDED; (2) SENSORS IN TRANSMISSION INDICATED PROBLEM. WHEN I BOUGHT THE TRUCK AT ANDERSON DODGE IN BLOOMFIELD HILLS, MICHIGAN, I WAS NOT INFORMED OF THE 7-YEAR/70,000 MILE WARRANTY ON THE POWER TRAIN. I FOUND THIS OUT ONLY AFTER CONTACTING THE CHRYSLER (DODGE) WEB SITE THAT I HAD THE 7/70,000 WARRANTY. THIS WAS TO LATE AS I HAD ALREADY TAKEN THE TRUCK TO MULTISTATE TRANSMISSION IN WATERFORD, MICHIGAN (ON M-59)((HURON STREET)). THE DEALERSHIP ONLY INFORMED ME THAT I HAD A 3 YEAR/36 MONTH OR 36,000 MILE WARRANTY (BUMPER TO BUMPER) WARRANTY ON THE VEHICLE, WHICHEVER CAME FIRST. MUCH TO MY SURPRISE, WHEN TRYING TO CONTACT CHRYSLER (DODGE) ON THE COMPUTER, DID I FIND OUT THAT I ACTUALLY HAD THE 7/70000 WARRANTY. IT WAS TO LATE TO TAKE IT TO A DEALERSHIP AS MULTISTATE TRANSMISSION ON M-59 (HURON STREET) IN WATERFORD, MICHIGAN ALREADY HAD THE TRUCK AND DROPPED THE TRANS FOR REPAIRS. RESULTS; REBUILD THE TRANS DUE TO TORQUE CONVERTER AND SENSORS. PROBLEM WAS THAT THERE WAS A SEAL INSIDE THE TRANSMISSION THAT WAS DEFECTIVE ACCORDING TO MULTISTATE. I HAVE ALSO HAD CONVERSATIONS VIA THE INTERNET WITH CHRIS, SR. CUSTOMER SERVICE REPRESENTATIVE AND HE WAS NOT VERY HELPFUL. HE EVEN ASKED FOR MY PHONE NUMBER(S) WHERE I COULD BE CONTACTED AND HE HAS NOT CONTACTED ME AS OF THIS WRITING. I CONTINUE TO TRY TO CONTACT HIM BUT HE FAILS TO RETURN AN ANSWER FOR THE MESSAGES THAT I HAVE SENT HIM. I HAVE THE COPIES OF ALL CONVERSATIONS VIA THE INTERNET AND CAN SEND TO YOU IF SO NEEDED. I EVEN HAD A UNION SECRETARY FRIEND OF MINE WHO STATED THAT THE CUSTOMER SERVICE REPS WERE MEMBERS OF THE UNION, WHICH SHE IS A SECRETARY TO SEE IF SHE COULD HELP. SHE INFORMED ME THAT IF I HAD TAKEN THE TRUCK TO A CHRYSLER (DODGE) DEALERSHIP, THAT THEY WOULD HAVE POSSIBLY PAID FOR HALF OF THE REPAIRS.
Check if your Dodge has a Recall
Complaint 10069752 Documents
For Latest Documents related to this Complaint, visit the NHTSA Website.
Click the (+) Plus Sign
Then click Associated Document(s).
Most Complaints Don't have any PDFs.
- Formulated for engines with 75,000 miles or more, Valvoline...
- Delivers 20% better wear protection and 15% better sludge...
- Extra detergents safeguard against friction, corrosion and...
- Advanced friction-fighting additives help maximize...
- Provides performance benefits for high mileage, new and...
- Advanced protection against the four main causes of engine...
- Delivers 40% stronger wear protection than industry...
- Provides 15% better deposit defense vs. industry standards...
- Up to 2.5X better heat protection vs. industry standards to...
- Engineered for excellent low-temperature flow, reducing...
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
Search NHTSA Database for Recalls
Search NHTSA Database for (TSB's) Technical Service Bulletins
Technical Service Bulletins TSB's List
Search NHTSA Database for Vehicle Investigations
CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-08-15
(YYYY-MM-DD)
Date Added To File: 2004-04-22
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-15
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
Previous Complaint | Next Complaint |
- [2026 Top-Tier Hardware and Software Upgrade]: Topdon ArtiDiag900 Lite scanner has enhanced hardware and latest features, including Android 11.0, 5x faster CPU, 10000mAh battery for 12 hours of continuous operation, stable wireless diagnosis with Bluetooth 5.0, 8-inch touchscreen. Added bi-directional control, wireless diagnosis, battery testing (optional), and DTC repair guide
- [TOPDON Bidirectional Scan Tool]: This bidirectional obd2 scanner sends commands to the vehicle's ECU for active testing, enabling users to accurately and quickly locate faulty components such as injectors, coolant pumps, windows, wipers, headlights, mirrors, etc. The bidirectional control scanner is the ideal choice for workshops/automotive repair shops as it significantly reduces mechanic's diagnostic time.
- [Wireless Bluetooth Diagnostic Experience]: The AD900 Lite scan tool comes with a Bluetooth 5.0 VCI, supporting a wireless diagnostic range of up to 33 feet (10 meters), allowing you to diagnose without being confined to cables or tight spaces. Stable and fast wireless diagnosis provides a comfortable repair environment. It also offers VCI cables to increase connectivity options.
- [DTC Repair Guide Function]: Easily diagnose issues with your vehicle and receive guidance on repairs with the topdon scan tool's fault code definitions for all systems,maximize your diagnostic capabilities. This function is compatible with Chrysler/Dodge/Jeep/Fiat 2010-2014 and expanding with continual updates,the AritDiag 900 Lite car diagnostic scanner is the must-have tool for any technician or DIY enthusiast.
- [OE-Level Full System Diagnostics]:AritDiag900 Lite full system diagnostic scanner can scan ALL available modules(Engine, Transmission, Airbag, ABS, ESP, TPMS, Gateway, Steering, Radio, Air conditioning, ect.) to✔read ECU info, ✔read/clear codes, ✔view live data stream, ✔retrieves freeze-frame, ✔perform active tests, and more. With just a simple click, it provides you with accurate and in-depth diagnostics.
- Bi-Directional Control, Quickly Locate Problems: Turn your phone into a professional diagnostic tool. You can send commands from your phone to the ECU to test injectors, cooling fans, headlights, A/C clutch, windows, wipers, and more. See which one doesn't respond. Helps you quickly locate the problem and save time. No need to tear things apart, avoid blind disassembly.
- Flexible Subscription, Choose Advanced Features as Needed: TopScan Lite provides free-for-life access to core diagnostics, including full system scan, code reading, performance tests, and repair information. After purchase, advanced features (bi-directional control, service operations, live data, code clearing, and AI functions) are free-for-the-first-year. After the first year, if you want to use advanced features, you need to subscribe on a monthly, quarterly, or yearly basis. As new models and reset functions are updated, the tool will also be continuously upgraded.
- Full System Diagnostics, No Fault Hides: Unlike basic diagnostic tools that only cover 4 systems, TopScan can scan all systems. Read and clear trouble codes, view live data streams, and generate a complete vehicle health report – all issues are clear at a glance. Covers 10,000+ vehicle models and is compatible with 99.99% of vehicles.
- AI Assistant - TopFix: Think of TopFix as your personal AI mechanic. It leverages a repair database and OEM data to deliver clear, step-by-step repair solutions. Features include AI Q&A, one-click translation, and a full repair log, making your diagnostic process simpler and more efficient.
- 8+ Hot Resets, Keep Your Car in Top Shape: One-tap resets for oil, throttle, EPB, steering angle, DPF, ABS, BMS, and airbag. It enables car owners to easily perform essential maintenance, ensuring the vehicle stays in optimal condition and extends its service life.
- Dual WiFi & 10.1" Touchscreen: Provides a stable, high-speed wireless link 3x faster than bluetooth, and a responsive, professional interface. Topdon ONE obd2 scanner diagnostic tool ensures smooth, non-lagging diagnostic scan, boosting mechanic efficiency
- J2534 Pass-Thru Support: The included ONE VCI supports the J2534 standard, allowing it to function as a pass-thru device when paired with OEM diagnostic software.Through TOPDON’s RLink platform, technicians can perform dealer-level coding, expanding in-house capabilities without investing in multiple factory automotive scan tools
- OE Topology Mapping: Visualize the vehicle’s ECU network exactly as it’s built.Zoom, pan, and highlight specific modules to pinpoint component issues with precision.Topology mapping displays real-time communication between modules
- 50 Plus Service Functions: Covers high-demand services like ADAS calibration, DPF regen, TPMS reset, ABS bleed, and throttle adaptation.Expands your service menu, allows you to charge premium rates, and turns away zero jobs due to lack of tooling. Vehicle-specific functionality may vary
- Advaned ECU Coding: 10 of the most serviced brands in North America, including full ECU coding and flash hidden support for BMW, VW, Au-di, Benz, Porsche, Toyota, Ni ssan and more. Enables module replacement, feature customization, and personal settings with automatic backup or restore.Lets your shop safely offer high-margin customization services, attracting more customers and boosting profit
Last update on 2026-06-12 / Affiliate links / Images from Amazon Product Advertising API
This product presentation was made with AAWP plugin.