NHTSA ID Number: 10068390
Incident Date: 2004-05-04
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CADILLAC
Vehicle/Equipment Model: CATERA
Model Year: 1998
9999 If Unknown Or N/A
Vehicle Identification Number: W06VR52R9WR
Vehicle Mileage At Failure: 64600
Vehicle Speed:
Number Of Occurrences:
Was Vehicle Towed: No
Consumer Location: NEWNAN, GA
Summary of Complaint
LIKE ALL CADILLAC CATERA OWNERS WE KNOW, WE HAVE HAD AND ARE CONTINUING TO HAVE ENDLESS MAJOR REPAIR BILLS ON THE CATERA (98 MODEL). THE WATER PUMP HAS FAILED AND CAUSED THE ENGINE TO RUN HOT. THE WATER PUMP WAS ON RECALL. CADILLAC REPLACED THE PUMP BUT CHARGED FOR BELTS AND OTHER PARTS DAMAGED BY THE FAILURE. WE HAVE SPEND OVER $1,900 TRYING TO SOLVE A MORNING COLD START SKIPPING PROBLEM. THE PROBLEM COMES AND GOES. CADILLAC DEALER REPLACED THE HEATER CONTROL VALVE AND CHARGED $953. PROBLEM STILL OCCURS. THEN A REPAIR SHOP CHARGED OVER $600 TO REPLACE THE SPARK PLUGS AND SPARK PLUG WIRES. PROBLEM STILL OCCURS. THEN THEY TOLD US IT HAD TO BE THE COIL PACK. WE SPENT OVER $300 ON THAT. PROBLEM STILL OCCURS. THE CAR IN BACK AT THE CADILLAC DEALER'S SHOP YESTERDAY AND TODAY. SO FAR THEY CANNOT LOCATE PROBLEM. A CO-WORKER OF MY WIFE'S AT THE GEORGIA MOTOR VEHICLE SAFETY DEPARTMENT OWNES A CATERA. SHE AND HER HUSBAND HAVE SPENT OVER $9,000 ON THEIR CATERA IN THE PAST TWO YEARS FOR REPAIRS. THEY CANNOT KEEP TIRES ON THE CAR. THE CO-WORKER SAID THEY HAD THE SAME COLD START PROBLEM WITH THEIR CATERA. IT COST OVER $500 FOR A STARTER SWITCH PART. IT APPEARS CADILLAC THREW THE CAR TOGETHER FROM AN ENGINE FROM ENGLAND, A TRANSMISSION FROM FRANCE AND ASSEMBLED THE CAR IN GERMANY. I DON'T THINK IT IS FAIR FOR CONSUMMERS TO HAVE TO FOOT THE BILL FOR CADILLAC'S NEGLEGENCY IN NOT PROPERLY TESTING THE CAR PRIOR TO MARKETING. THIS IS NOTHING SHORT OF CONSUMMER FRAUD. WE HAVE OWNED TWO CADILLAC SEVILLES, A DEVILLE, AND A SMALL CADILLAC BACK IN THE 80'S. WE PRESENTLY DRIVE A SEVILLE. WE HAVE NEVER HAD ANY MAJOR PROBLEMS WITH CADILLAC PRODUCTS UNTIL THIS CATERA. IT IS NOT CADILLAC QUALITY AND APPEARS TO HAVE BEEN MARKETED WITHOUT PROPER TRAINING OF MECHANICS IN THE FIELD IN SPITE OF GM'S CONSTANT ADVERTISEMENTS ABOUT THE EXCELLENCE OF "MR. GOOD WRENCH." CADILLAC SHOULD BE REQUIRED TO FIX THEIR PROBLEMS WITH THE CATERA DESIGN.
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Complaint 10068390 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-05-04
(YYYY-MM-DD)
Date Added To File: 2004-05-06
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-05-06
(YYYY-MM-DD)
Date Purchased: 2004-02-06
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: PUGMIRE
Dealer's Telephone Number:
Dealer's City: MARIETTA
Dealer's State: GA
Dealer's Zipcode: 30060
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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