NHTSA ID Number: 10064600
Incident Date: 2004-03-14
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: CHRYSLER
Vehicle/Equipment Model: TOWN AND COUNTRY
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 2C8GP64L71R
Vehicle Mileage At Failure: 43150
Vehicle Speed: 60
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: CRESTON, IA
Summary of Complaint
IN JANUARY WE BOUGHT A 2001 CHRYSLER TOWN AND COUNTRY MINI VAN. WE HAD ONLY HAD THIS VAN A SHORT PERIOD OF TIME WHEN WE WERE DRIVING DOWN THE ROAD AND ALL OF A SUDDEN THE STEERING WHEEL WAS IN OUR HANDS. WE WERE ONLY A FEW SHORT MILES TO GETTING ONTO THE INTERSTATE WHERE THE RESULTS COULD HAVE BEEN DEVASTATING. CHRYSLER SENT AN INVESTIGATOR TO CHECK OUT THIS VAN AND WE GOT A LETTER SAYING" FROM THE INFORMATION YOU PROVIDED, IT APPEARS YOUR INQUIRY MAY BE MORE APPROPRIATELY REVIEWED FOR POSSIBLE ACTION BY THE AGENCY LISTED BELOW." ( THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION.) CHRYSLER HAS OBVIOUSLY DONE NOTHING ABOUT THIS SITUATION. I WANT TO KNOW IF ANYTHING CAN BE DONE. WE BOUGHT THIS VAN AT DES MOINES CHRYSLER AND PLYMOUTH AND FEEL THEY NEGLECTED THE JOB IN PUTTING OUT A VEHICLE FOR SALE THAT WAS COMPLETELY SAFE. WE HAD OUR GRANDCHILD WITH US AND FEEL SOMETHING SHOULD BE DONE ABOUT THIS. NOTHING WAS SAID IN THE LETTER WE RECEIVED ABOUT THE FACT THAT THIS STEERING WHEEL WAS OFF THE COLUMN, IN OUR HANDS AND NO CONTROL OF THE VEHICLE. WE DID GO INTO THE DITCH ON THE LEFT SIDE OF THE ROAD BUT THANK GOD, NO ONE WAS HURT. NO VEHICLE WAS ONCOMING AND THE DITCH WAS WIDE AND SHALLOW. DOES SOMEONE HAVE TO BE KILLED TO HAVE RESULTS IN THIS CASE? I AM NOT HAPPY WITH THIS DISCUSSION. SOMEONE DID VERY WRONG IN HANDLING THIS AND I THINK THAT WE ARE GETTING A BAD DEAL. THE DAIMLER CHRYSLER CORP IS ALSO SENDING YOU A REPORT. IT IS JUST NOT A COMMON EVERYDAY OCCURRENCE TO BE DRIVING DOWN THE ROAD ON A BUSY HIGHWAY AND SUDDENLY YOU HAVE THE STEERING WHEEL IN YOUR HANDS. THANK GOD MY HUSBAND WAS DRIVING BECAUSE I KNOW THAT I COULD NOT HAVE HANDLED IT. I FEEL SOMETHING SHOULD BE DONE TO AVOID THIS EVER HAPPENING AGAIN. WE WERE ABSOLUTELY SCARRED TO DEATH. BELIEVE ME, OUR LIVES FLASHED BEFORE OUR EYES. *JB
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Complaint 10064600 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-03-14
(YYYY-MM-DD)
Date Added To File: 2004-04-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-04-05
(YYYY-MM-DD)
Date Purchased: 2004-01-22
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STEERING: STEERING WHEEL/HANDLE BAR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: DES MOINES CHRYSLER AND PLYMOUTH
Dealer's Telephone Number:
Dealer's City: DES MOINES
Dealer's State: IA
Dealer's Zipcode: 50310
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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