NHTSA ID Number: 10064085
Incident Date: 2003-05-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: INTREPID
Model Year: 2000
9999 If Unknown Or N/A
Vehicle Identification Number: 2B3HD46RXYH
Vehicle Mileage At Failure: 59500
Vehicle Speed: 35
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: OVERLAND PARK, KS
Summary of Complaint
I RECENTLY BOUGHT A 2000 DODGE INTREPID IN FEBRUARY 2003 WITH 37,000 MILES ON IT. I STARTED TO NOTICE THAT THE STEERING HAD A LOT OF PLAY IN IT AND PULLED TO THE RIGHT. I TOOK IT IN TO A CHRYSLER DEALERSHIP TO CHECK WHY IT IS DOING THIS. THEY CHECKED IT AND TOLD ME THAT IT JUST NEEDED TO HAVE AN ALIGNMENT DONE. SO I WENT AHEAD AND HAD AN ALIGNMENT DONE. THE MORE I DROVE THE CAR THE WORSE THE STEERING BECAME. IT GOT TO THE POINT WHERE I COULDN'T CONTROL THE CAR. I CALLED THE DEALERSHIP AND TOLD THEM ABOUT THIS. THEY TOLD ME TO BRING THE CAR IN ASAP AND NOT TO DRIVE IT ANYWHERE ELSE. I HAD A FRIEND FOLLOW ME TO THE DEALERSHIP (THANK GOODNESS IT IS NOT FAR FROM MY HOUSE) WHERE THEY TOLD ME THEY WOULD CHECK IT OUT AND GIVE ME A CALL BACK. THEY CALLED ME AND TOLD ME THAT THE RACK AND PINION NEEDED TO BE REPLACED AND IT WOULD COST AN ESTIMATE OF $1300. I JUST BOUGHT THE CAR AND I WOULD ALREADY HAVE TO PAY OVER A THOUSAND DOLLARS TO HAVE IT FIXED. TO MAKE A LONG STORY SHORT, I COMPLAINED TO THE DAIMLERCHRYSLER CORP. AND THEY PAID FOR HALF OF THE COST BECAUSE I TOLD THEM THAT I KNEW THAT THIS CAR HAS HAD A LOT OF PROBLEMS WITH THE RACK AND PINION. WELL, IT'S NOW MARCH 2004 AND MY ENGINE AS WELL AS MY TIMING CHAIN HAS WENT OUT. THE DEALERSHIP SAYS THAT THERE IS A BUILD-UP OF SLUDGE IN THE ENGINE AND IT IS GOING TO COST ME OVER $7700 DOLARS TO FIX. I AM NOW FINDING OUT THAT THIS IS ALSO A SERIOUS PROBLEM WITH THESE ENGINES (2.7 LITER). I AM FINDING THAT THIS ENGINE IS IN SUCH DEMAND THAT IT IS EVEN ON BACK-ORDER AT MOST SHOPS. I WOULD LIKE THESES CARS TO BE RECALLED BECAUSE THESE ARE SOME SERIOUS ISSUES THAT WE ARE DEALING WITH. IF THE WHOLE CAR CAN'T BE RECALLED, I WOULD LIKE SOMETHING TO BE DONE THAT CAN HELP US CONSUMERS GET THROUGH THESE PROBLEMS. MY CAR IS STILL SITTING AT THE DEALERSHIP BECAUSE THERE IS NO WAY I CAN COME UP WITH $7700 DOLLARS TO FIX IT. I HAVE ALSO MISSED WORK BECAUSE I HAVE NO WAY OF GETTING THERE. SOMETHING NEEDS TO BE DONE TO DAIMLERCHRYSLER!*AK
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Complaint 10064085 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-05-15
(YYYY-MM-DD)
Date Added To File: 2004-03-29
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-03-29
(YYYY-MM-DD)
Date Purchased: 2003-02-24
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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