NHTSA ID Number: 10059007
Incident Date: 2004-02-20
Manufacturer's Name: Honda
(American Honda Motor Co.)
Vehicle/Equipment Make: ACURA
Vehicle/Equipment Model: TL
Model Year: 2003
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 13500
Vehicle Speed: 60
Number Of Occurrences: 2
Was Vehicle Towed: No
Consumer Location: ST. PETE BEACH, FL
Summary of Complaint
2003 ACURA 3.2 TL PREVIOUSLY REPORTED SUDDEN DOWNSHIFT FROM 5TH GEAR TO 2ND GEAR AT HIGHWAY SPEEDS. VEHICLE INSPECTED BY GETTEL ACURA IN SARASOTA, FL. TOLD "CANNOT REPRODUCE PROBLEM SO HONDA/ACURA WILL NOT AUTHORIZE ANY REPAIRS". VEHICLE IS STILL AT DEALER, THEY ARE ATTEMPTING TO REPRODUCE PROBLEM. HAVE BEEN TOLD BY ACURA CUSTOMER CARE THAT MY VEHICLE IS "OUTSIDE THE VIN NUMBER SERIES COVERED BY PREVIOUS NHTSA INVESTIGATIONS" AND MY VEHICLE IS NOT A CANDIDATE FOR REPAIR, DESPITE THE 7 YEAR, 100K MILE EXTENDED WARRANTY. WAS TOLD "WE BELIEVE YOU, BUT IF WE CANNOT REPRODUCE THE PROBLEM, THERE IS NOTHING WE CAN DO...WHY SHOULD WE DUMP THOUSANDS OF DOLLARS IN PARTS INTO YOUR CAR IF WE CAN'T FIND ANYTHING WRONG?" I EXPLAINED THEIR LIABILIY AND THE POTENTIAL SAFETY HAZARD, AS, THE VEHICLE HAD SUDDENLY DOWNSHIFTED FROM 5TH GEAR TO 2ND, TWICE IN LAST 5 DAYS. ACURA/HONDA APPEARS TO BE STONEWALLING, AND I WILL HAVE TO SEEK LEGAL COUNSEL IN ORDER TO COMPEL THEM TO COMPLY WITH THE TERMS OF THE EXTENDED TRANSMISSION WARRANTY...BEFORE THE TRANSMISSION FAILURE CAUSES AN ACCIDENT OR INJURY TO MYSELF OR MY FAMILY. ACURA INSISTS THE TRANSMISSION PROBLEMS WERE "FIXED" BEFORE THE CAR WAS BUILT, SO THERE IS NO WAY I COULD BE HAVING THE SAME PROBLEMS, AND I WAS CHASTIZED FOR QUOTING INFORMATION FROM NHTSA INVESTIGATION RESULTS...THEY TOLD ME "YOU AREN'T A MECHANIC, AND TRYING TO GET A NEW TRANSMISSION BECAUSE YOU READ SOMETHING ON THE WEB DOEN'T MEAN YOUR CAR HAS A PROBLEM". THIS WAS COURTESY OF "ROBIN" AT ACURA CUSTOMER CARE DEPARTMENT ON 2/24/04. . THE DEALERSHIP CALLED TODAY, STATED IT WAS RAINING, SO THEY COULDN'T TAKE MY CAR OUT TO RUN DIAGNOSTICS..AND THEY'LL TRY AGAIN "TOMORROW". IF THEY FIND NOTHING WRONG, THEY PLAN ON RETURNING THE VEHICLE TO ME, UNREPAIRED. . I AM MOST CERTAINLY SCARED TO GET BACK BEHIND THE WHEEL OF THIS VEHICLE, DUE TO THE TWO SUDDEN DOWNSHIFTS THAT NEARLY CAUSED LOSS OF CONTROL OF THE VEHICLE. . ACURA IS NOT COMPLYING WITH IT'S AGREEMENT WITH NHTSA.*AK
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Complaint 10059007 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2004-02-20
(YYYY-MM-DD)
Date Added To File: 2004-02-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-02-25
(YYYY-MM-DD)
Date Purchased: 2003-10-02
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: GETTEL ACURA
Dealer's Telephone Number:
Dealer's City: SARASOTA
Dealer's State: FL
Dealer's Zipcode: 34232
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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