NHTSA ID Number: 10054845
Incident Date: 2003-09-13
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: DURANGO
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 53628
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: NORTH LITTLE ROCK, AR
Summary of Complaint
PURCHASED MY 1999 DODGE DURANGO IN JULY 1999. THIS VEHICLE HAS ALWAYS BEEN SERVICED AT THE LOCAL DODGE DEALERSHIP IN LITTLE ROCK AT THE SERVICE INTERVALS THAT CHRYSLER RECOMMENDS IN THEIR SERVICE MANUAL. I STARTED HAVING PROBLEMS WITH MY DURANGO AT 51,492 MILES WITH THE CHECK ENGINE LIGHT COMING ON. I IMMEDIATELY TOOK IT IN FOR SERVICE. THE SERVICE DEPT. TOLD ME THAT THE VEHICLE'S COMPUTER SAID I HAD A BLOWN HEAD GASKET ALONG WITH #7 INJECTOR BEING BAD. SO A NEW PLATINUM GASKET, #7 INJECTOR AND INJECTOR SERVICE WAS DONE AT A COST TO ME OF $814.72. AT 52,085 MILES THE CHECK ENGINE LIGHT CAME ON AGAIN. AGAIN INTO THE DODGE SERVICE DEPT. ONLY TO FIND OUT THAT NOW THE ENGINE COMPUTER IS BAD (PCM213) AND WILL BE REPLACED UNDER DODGE'S 80,000 MILE WARRANTY. MY THINKING AT THIS POINT WAS THAT IF THE COMPUTER WAS GIVING OUT FALSE INFORMATION AT 51,492 MILES THEN PERHAPS MY $814.72 BILL FOR A NEW PLATINUM GASKET WASN'T JUSTIFIED. OF COURSE, THE SERVICE DEPT. ASSURED ME THAT THESE REPAIRS WERE INDEED NECESSARY AT THE TIME. AT 53,628 MILES I GREW CONCERNED ABOUT UPPER/LOWER BALL JOINTS BEING BAD ON MY DURANGO AFTER WATCHING A CBS NEWS REPORT. AS I WAS PLANNING A CROSS COUNTRY TRIP FOR THE HOLIDAYS, I HAD THE SERVICE DEPT. EVALUATE THE BALLS JOINTS BEFORE I LEFT, AND SURE ENOUGH, MY DURANGO NEEDED UPPER AND LOWER BALL JOINTS AND A RIGHT TIE ROD. BECAUSE THIS PROBLEM CAN BE SO DANGEROUS I WAS INSTRUCTED NOT TO DRIVE THE VEHICLE AND HAD TO TAKE ALTERNATE TRANSPORTATION ON MY TRIP. NEW PARTS WERE ORDERED AND THE DODGE SERVICE DEPT. REPLACED THE UPPER AND LOWER BALL JOINTS ON BOTH SIDES AND A RIGHT TIE ROD ARM AT A COST TO ME OF $952.10 PLUS A $57.82 DIAGNOSTIC TEST TO TELL US THESE PARTS WERE BAD IN THE FIRST PLACE. I FEEL THAT MY VEHICLE IS UNRELIABLE AND NOT ONE THAT I CAN DEPEND ON IN THE FUTURE. THESE ARE SAFETY DEFECTS THAT CHRYSLER SHOULD HAVE FIXED AT NO COST TO ME. I CANNOT AFFORD TO REPAIR THIS VEHICLE ANYMORE. *LA
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Complaint 10054845 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-09-13
(YYYY-MM-DD)
Date Added To File: 2004-01-25
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2004-01-25
(YYYY-MM-DD)
Date Purchased: 1999-07-14
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LITTLE ROCK DODGE
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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