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NHTSA ID Number: 10043091

Incident Date: 2003-08-02

Manufacturer's Name: VolkswageneBay logo Group of America, Inc.

Vehicle/Equipment Make: AUDIeBay logo

Vehicle/Equipment Model: A6

Model Year: 1998
9999 If Unknown Or N/A

Vehicle Identification Number: WAUBA24B7WN

Vehicle Mileage At Failure: 46000

Vehicle Speed: 25

Number Of Occurrences: 1

Was Vehicle Towed: No

Consumer Location: CHARLOTTE, VT


Summary of Complaint

THE PASSENGER SIDE FLOOR OF OUR AUDIeBay logo A6 KEPT FILLING UP WITH WATER WHILE DRIVING -- EVEN THOUGH IT WAS NOT RAINING. THERE WAS NO DRAIN IN THE FLOOR TO ALLOW THE WATER TO EXIT, SO WE BAILED IT LIKE A BOAT AND FINALLY PUNCHED A HOLE THROUGH THE FLOOR WITH A SCREWDRIVER. HOWEVER, SHORTLY THEREAFTER THE CAR STOPPED DEAD IN THE MIDDLE OF THE ROAD: THE BRAKES LOCKED AND THE TRANSMISSION FAILED TO ENGAGE REGARDLESS OF WHAT GEAR IT WAS PLACED IN. BY REPEATEDLY TURNING THE IGNITION OFF AND THEN ON AGAIN I WAS ABLE TO ENGAGE THE TRANSMISSION BRIEFLY AND MOVE THE CAR THREE OR FOUR FEET AT A TIME UNTIL IT WAS OFF THE HIGHWAY. MY PASSENGERS AND I WERE UNDERSTANDABLY FRIGHTENED AS THERE WAS TRAFFIC COMING FROM BOTH DIRECTIONS AND WE WERE UNABLE TO DO ANYTHING ABOUT IT. THE CAR WAS FLATBEDDED TO THE NEAREST DEALER WHERE ULTIMATELY IT WAS DIAGNOSED AS HAVING A CLOGGED AIR CONDITIONING COWL DRAIN WHICH CAUSED CONDENSED WATER TO ACCUMULATE IN THE PASSENGER FLOOR AND WHICH ULTIMATELY SHORTED OUT THE TRANSMISSION AND BRAKE CONTROL COMPUTERS WHICH ARE LOCATED IN THE CENTER TUNNEL. WE WERE TOLD THAT IT WAS ROUTINE FOR AUDIeBay logo DEALERS TO INSPECT THIS DRAIN FOR CLOGGING, YET THERE IS NO MENTION OF THE NEED OR IMPORTANCE TO DO THIS IN THE OWNER'S MANUAL, HOW TO DO IT, OR THE IMPLICATIONS FOR FAILING TO DO SO. OUR CAR HAS BEEN SERVICED BY AN INDEPENDENT REPAIR SHOP FOR SOME TIME AND THEREFORE THIS SERVICE HAS NOT BEEN PERFORMED. DIAGNOSIS OF THE PROBLEM AND REPLACEMENT OF THE COMPUTERS WILL TOTAL APPROXIMATELY $4,000.00 NONE OF WHICH AUDIeBay logo USA FEELS IS ITS RESPONSIBILITY. IMMEDIATELY PRIOR TO THE SHORTING OF THE COMPUTERS WE WERE TRAVELING SOUTH ON I-95 AT SPEEDS IN EXCESS OF 70 MPH IN HEAVY TRAFFIC (WITH TWO INCHES OF WATER ON THE FLOOR.) HAD THE COMPUTERS CHOSEN THIS TIME AND PLACE TO MALFUNCTION MY ENTIRE FAMILY AND I WOULD LIKELY BE DEAD OR SEVERELY INJURED. I BELIEVE ACTION SHOULD BE TAKEN TO REMEDY THIS DANGEROUS DESIGN DEFECT. THANK YOU. *LA

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Complaint 10043091 Documents


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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH

FIRE: No
WAS VEHICLE INVOLVED IN A FIRE

INJURIES: 0
NUMBER OF PERSONS INJURED

DEATHS: 0
NUMBER OF FATALITIES

Was Medical Attention Required: No

Was Incident Reported To Police: No

Date Of Incident: 2003-08-02
(YYYY-MM-DD)

Date Added To File: 2003-10-17
(YYYY-MM-DD)

Date Complaint Received By NHTSA: 2003-10-17
(YYYY-MM-DD)

Date Purchased: 1998-11-22
(YYYY-MM-DD)

Was Original Owner: Yes

Product Type: Vehicle

V = Vehicle
T = Tires
E = Equipment
C = Child Restraint

Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION

Anti-Lock Brakes: Yes

Cruise Control: Yes

Number Of Cylinders: 6

Drive Train Type: AWD
[AWD, 4WD, FWD, RWD]

Fuel System: Fuel Injection

FI = Fuel Injection
TB = Turbo

Fuel Type: Gas

BF = BiFuel
CN = CNG/LPG
DS = Diesel
GS = Gas
HR = HybrideBay logo Electric

Vehicle Transmission Type [Auto, Man]: AUTO


(DOT) Department Of Transportation Tire Identifier:

Tire Size:

Location Of Tire:

FSW = Driver Side Front
DSR = Driver Side Rear
FTR = Passenger Side Front
PSR = Passenger Side Rear
SPR = Spare

Type Of Tire Failure:

BST = Blister
BLW = Blowout
TTL = Crack
OFR = Out Of Round
TSW = Puncture
TTR = Road Hazard
TSP = Tread Separation

Was Defective Tire Repaired:

Was Part Original Equipment:

Date Of Manufacture:
(YYYYMMDD)

Type Of Child SeateBay logo:

B = Booster
C = Convertible
I = Infant
IN = Integrated
TD = Toddler

Installation System:

A = Vehicle Safety Belt
B = Latch System

Dealer's Name: LEWIS MOTORS

Dealer's Telephone Number:

Dealer's City: BURLINGTON

Dealer's State: VT

Dealer's Zipcode: 05401


SOURCE OF COMPLAINT CODE:

CAG = Consumer Action Group
CON = Forwarded From A Congressional Office
DP = Defect Petition,result Of A Defect Petition
EVOQ = Hotline VOQ
EWR = EARLY WARNING REPORTING
INS = Insurance Company
IVOQ = NHTSA Web Site
LETR = Consumer Letter
MAVQ = NHTSA Mobile APP
MIVQ = NHTSA Mobile APP
MVOQ = Optical Marked VOQ
RC = Recall Complaint, Result Of A Recall Investigation
RP = Recall Petition, Result Of A Recall Petition
SVOQ = Portable Safety Complaint Form (PDF)
VOQ = NHTSA Vehicle Owners Questionnaire

Incident State Code:

Vehicle Operator's Name:


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