NHTSA ID Number: 10041555
Incident Date: 2003-10-09
Manufacturer's Name: Volkswagen
Group of America, Inc.
Vehicle/Equipment Make: VOLKSWAGEN
Vehicle/Equipment Model: SEAT BELTS
Model Year: 9999
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: Unknown
Consumer Location: CAPE CORAL, FL
Summary of Complaint
TO WHOM IT MAY CONCERN: IN MARCH, 2003, MY WIFE AND I PURCHASED A NEW 2000 VOLKSWAGEN CABRIO CONVERTIBLE. WHEN THE CAR HAD 13,611 MILES ON IT, WE NOTICED THAT THE TEMPERATURE GAUGE WAS NOT OPERATING. THERE WERE SEVERAL OTHER PROBLEMS AT THE TIME, SUCH AS THE WINDOW SWITCHES NOT WORKING PROPERLY, AND THE FACT THAT THE ALARMS HAD GONE OFF AT INAPPROPRIATE TIMES, LOCKING UP THE RADIO. MY WIFE TOOK THE CAR TO THE FORT MYERS DEALERSHIP FOR SERVICE. WHEN SHE PICKED UP THE CAR, SHE WAS TOLD THAT THE INSTRUMENT CLUSTER HAD BEEN REPLACED, AND THE OTHER PROBLEMS WERE ALSO TAKEN CARE OF. SHE REALIZED WHILE DRIVING AWAY THAT THE ODOMETER WAS SHOWING ZERO MILES, SO SHE RETURNED TO THE DEALERSHIP TO QUESTION WHY. THE MEN IN THE SERVICE DEPARTMENT BRUSHED HER OFF AND SIMPLY SAID IT'S OKAY, DON'T WORRY ABOUT IT. SHE ATTEMPTED TO GET A SATISFACTORY EXPLANATION, AS SHE KNEW THAT CHANGING THE ACTUAL MILEAGE OF AN AUTOMOBILE IS VERY SERIOUS; BUT THEY CONTINUED TO REPEAT IT'S OKAY, DON'T WORRY ABOUT IT. AT THE TIME, THEY NEVER EVEN BOTHERED TO EXPLAIN TO HER THAT THEY HAD PUT A STICKER IN THE DOOR JAM SHOWING HOW MANY MILES THE CAR HAD ON IT WHEN THEY ZEROED IT. WE DECIDED TO TRADE OFF THE CAR FOR A NEW MAKE OTHER THAN A VOLKSWAGEN. AT TWO DIFFERENT DEALERSHIPS, IT WAS EXPLAINED TO US THAT THEY COULD NOT GIVE US A FAIR VALUE FOR THE CABRIO IN TRADE FOR THEIR MAKE. WE HAD EXPLAINED TO THEM ABOUT THE STICKER VOLKSWAGEN HAD PLACED IN THE DOOR JAM; AND BOTH SAID IT WAS IMMATERIAL FOR THEY WOULD HAVE TO AUCTION OUR TRADE AS A VEHICLE WITH UNKNOWN MILEAGE. BECAUSE OF VOLKSWAGEN'S ACTIONS, WE'RE BEING PENALIZED APPROXIMATELY $3,000 WHICH IS THE AMOUNT THE OTHER DEALERS INSIST THEY MUST DEDUCT FROM THE VALUE OF THE CAR. IT SEEMS TO ME THAT THE STATE OF FLORIDA SHOULD HAVE PROVISIONS WITHIN ITS LAWS THAT WOULD ALLOW A MANUFACTURER TO ASSURE THAT THE PROPER MILEAGE. *LA
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Complaint 10041555 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-10-09
(YYYY-MM-DD)
Date Added To File: 2003-10-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-10-09
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Unknown
Product Type: Equipment
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: EQUIPMENT:MECHANICAL
Anti-Lock Brakes: Unknown
Cruise Control: Unknown
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type:
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]:
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment: N
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: VOLKSWAGEN OF FORT MYERS
Dealer's Telephone Number:
Dealer's City: FORT MYERS
Dealer's State: FL
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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