NHTSA ID Number: 10032980
Incident Date: 2003-08-15
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: CONTOUR
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure:
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: PLAINFIELD, NJ
Summary of Complaint
I BOUGHT A CAR ON AUG O8,2003. IT BROKE DOWN AN HOUR LATER ON THE HIGHWAY. I TOOK IT TO TINKS AND THE MECHANIC RUSS TOLD ME THAT THE WERE 20-30 WIRES THAT NEED TO BE REPLACE AND THAT THE CAR WAS NO GOOD. I WANTED MY MONEY BACK AND THEY SAID THEY WOULD FIX THE CAR THE WARRANY IS FOR 30 DAYS.THEY FIXED THE CAR AND I GOT IT BACK ON AUG 14,2003. IT STALLED 4 TIMES AFTER I PICKED IT UP. THEY ALSO GAVE ME 4 KEYS THAT WOULD NOT OPEN THE CAR SO I WAS LOCKED OUT. THEY HAD TO BREAK INTO THE CAR BECAUSE THEY DIDN'T HAVE THE KEY. I HAD TO GO PHILLIPSBURG TO GET AN ID I HAD LOST. I WAS DRIVING IN THE THIRD LANE WHEN THE CAR JERKED AND STARTED SMOKING. THATS WHEN WE NOTICE THE CAR WAS ON FIRE.I GOT OVER TO THE SHOULDER WE GOT OUT. THE CAR WAS ON FIRE I COULDN'T BELIEVE IT MY KIDS,MYSELF, AND THIER FATHER WERE IN DANGER.WE I CALLED THE DEALER AND I TOLD ANTHONY WHAT HAPPEN ,HE HAD NO REMORS HE SAID I HOPE YOU HAD INSURANCE. NOT ASKING IF WE WERE OK. CAN YOU HELP ME PLEASE HOW CAN HE CELL A CAR THAT CATCHES ON FIRE. THAT WAS A SCARY SITUATION AND I NEVER WANTED MY KIDS TO HAVE TO HAVE TO GO THROUGH THAT PUT YOURSELF IN MY SHOES HOW WOULD YOU FEEL IF IT WAS YOU. HELP ME PLEASE . *AK
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Complaint 10032980 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: Yes
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 1
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2003-08-15
(YYYY-MM-DD)
Date Added To File: 2003-08-17
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-08-17
(YYYY-MM-DD)
Date Purchased: 2003-08-08
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ELECTRICAL SYSTEM:WIRING
Anti-Lock Brakes: No
Cruise Control: Yes
Number Of Cylinders:
Drive Train Type:
[AWD, 4WD, FWD, RWD]
Fuel System:
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: M & R AUTO SALES
Dealer's Telephone Number:
Dealer's City: PLAINFIELD
Dealer's State: NJ
Dealer's Zipcode: 07060
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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