NHTSA ID Number: 10030868
Incident Date: 2002-11-22
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 1FAFP53U7XA
Vehicle Mileage At Failure: 72000
Vehicle Speed:
Number Of Occurrences: 6
Was Vehicle Towed: No
Consumer Location: BENTON, AR
Summary of Complaint
RE: 1999 FORD TAURUS: VIN # [XXX] MY WIFE AND I PURCHASED A 1999 FORD TAURUS FROM NORTH POINT FORD IN NORTH LITTLE ROCK, ARKANSAS, ON FEB. 16, 2001. SINCE NOVEMBER 2002, WE HAVE HAD THE CAR AT TWO FORD DEALERSHIPS AND THREE INDEPENDENT REPAIR SHOPS TRYING TO GET THE HEATER FIXED. SO FAR IT HAS COST US $1,324.21. DURING THE MOST RECENT REPAIR, NORTH POINT FORD TOOK APART THE ENTIRE COOLANT SYSTEM, FLUSHED EACH COMPONENT AND FOUND RUST IN THE ENGINE BLOCK, WHICH THEY SAID WAS THE SOURCE OF THE PROBLEM. AT PRESENT, THE HEATER IS WORKING, BUT WE FEEL WE ARE DUE REIMBURSEMENT FOR THE REPAIRS. THE CAR WAS STILL UNDER THE MANUFACTURER'S WARRANTY WHEN WE BOUGHT IT WITH 29,891 MILES. (THE CONTRACT STATES 28,890 AS THE DEALER DENIED OUR REQUEST TO LIST THE CORRECT MILEAGE.) WE PURCHASED AN EXTENDED "BUMPER TO BUMPER" WARRANTY AT A COST OF $1,733 AT NORTH POINT FORD. THE BIG SELLING POINT WAS THE WARRANTY WOULD COVER ALL MAJOR REPAIRS SUCH AS THE AIR CONDITIONER/HEATER SYSTEM. THE WARRANTY IS HANDLED THROUGH WARRANTECH AUTOMOTIVE, P.O. BOX 1179, BEDFORD, TX 76095. THE CONTRACT # IS 14747754; THE CONTRACT PLAN CODE IS CV60100UKD; THE SELLING DEALER CODE IS 718688 AND THE LOCAL AGENT CODE IS 183. HOWEVER, THE WARRANTY COMPANY HAS PAID VERY LITTLE TOWARD THE REPAIRS, CLAIMING THEY ARE "MAINTENANCE." I HAVE LOCATED SERVICE BULLETINS ON THE INTERNET. AMONG THEM IS #01-15-6 "HEATER CORE - REPEATED FAILURE" AND #01-11-6 "COOLING SYSTEM - CORROSION/CONTAMINATION/OVERHEATING." WE WERE ALSO TOLD THAT ON THE 1999 TAURUSES, FORD SENT THE VEHICLES FROM THE FACTORY WITH A HIGHLY CORROSIVE COOLANT. THIS WOULD EXPLAIN THE SERVICE BULLETINS ON THE HEATER CORE FAILURE AND COOLANT SYSTEM CORROSION. [XXX] FROM THE FORD EXECUTIVE OFFICES CALLED AUG. 5 TO SAY FORD IS UNWILLING TO HELP AND I MUST TAKE UP THE FIGHT WITH THE WARRANTY COMPANY.*AK INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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Complaint 10030868 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2002-11-22
(YYYY-MM-DD)
Date Added To File: 2003-08-05
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-08-05
(YYYY-MM-DD)
Date Purchased: 2001-02-16
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: U
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: CRAIN FORD
Dealer's Telephone Number:
Dealer's City: BENTON
Dealer's State: AR
Dealer's Zipcode: 72015
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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