NHTSA ID Number: 10030550
Incident Date: 2003-06-25
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: BLAZER
Model Year: 1999
9999 If Unknown Or N/A
Vehicle Identification Number: 1GNCT18W8XK
Vehicle Mileage At Failure: 53952
Vehicle Speed: 45
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: RANCHO CUCAMONGA, CA
Summary of Complaint
BOUGHT NEW/USED 1999 CHEVROLET BLAZER FROM SHOWCASE CHEVROLET IN WESTMINSTER CA. HAD IN POSSESSION FOR ABOUT 1 WEEK AND THEN BEGAN HAVING RADIATOR/COOLING SYSTEM PROBLEMS. DEALERSHIP DID NOT WANT TO CORRECT DEFECT SO TRIED TO USE LEMON LAW. NO ONE WOULD GIVE ME INFORMATION ON GENERAL MANAGER. FINALLY FOUND OUT WHO GM WAS AFTER 3 WEEKS OF HASSLES. FOUND OUT THAT HIS NAME WAS JOE PERRY AND THAT HE WAS ON VACATION AT THE TIME. WHEN HE RETURNED I CONTACTED HIM THAT DAY AND TOLD HIM ABOUT ALL MY TROUBLES AND HOW THE VEHICLE WAS OBVIOUSLY DEFECTIVE AFTER BEING IN THE SHOP 2 TIMES IN LESS THAN A MONTH. HE WAS RUDE AND NOT HELPFUL WHAT-SO-EVER WITH THE SITUATION. AFTER BEING TOLD BASICALLY ITS MY PROBLEM NOW, I DECIDED TO FIND OUT THE AREA MANAGERS NAME AND HOW TO CONTACT HIM/HER. CALLED CHEVROLET CUSTOMER SERVICE NUMBER AND REPORTED THE VEHICLE PROBLEMS AND THE SERVICE PROBLEMS IN WHICH I HAD CONTACTED JUST TRYING TO FIX MY DEFECTIVE VEHICLE. CUSTOMER SERVICE PRETENDED TO CARE BUT NOTHING WAS BEING DONE. THEN I CALLED SHOWCASE CHEVROLET BACK AND TALKED WITH MR. PERRY ONCE AGAIN, AND ASKED HIM FOR THE NAME OF HIS AREA MANAGER. I WAS TOLD THAT THEY WERE INDEPENDENTLY OWNED AND THEY DID NOT HAVE AN AREA MANAGER. I REPEATED HIM AND MADE SURE THEY DID NOT HAVE A MANAGER THAT WAS HIGHER ON THE LIST THAN MR. PERRY HIMSELF. I WAS BLUNTLY TOLD NO. I THEN CALLED CUSTOMER SERVICE AND FOUND THAT THEY DO HAVE AN AREA MANAGER AND THAT SHOWCASE THOUGHT I WANTED TO CONTACT HIM. SO INSTEAD OF TELLING ME THAT THEY DID HAVE AN AREA MANAGER BUT I COULD NOT CONTACT HIM MYSELF, HE JUST THOUGH IT WOULD BE BETTER TO SAY THAT MR. PERRY WAS THE HEAD OF EVERYTHING AND THEY HAD NO SUCH THING AS AN AREA MANAGER. WELL NOW I'M HERE COMPLAINING TO THE LAST PLACE I COULD FIND. TODAY I HEARD ON THE NEWS OF THIS OUTRAGES LAWSUIT WITH GM AND THEIR COOLING SYSTEM AND DEX-COOL. THAT IS WHAT IM EXPERIENCING WITH MY VEHICLE.
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Complaint 10030550 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-06-25
(YYYY-MM-DD)
Date Added To File: 2003-07-31
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-07-31
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: MARK CHISTOPHER
Dealer's Telephone Number:
Dealer's City: ONTARIO
Dealer's State: CA
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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