NHTSA ID Number: 10028371
Incident Date: 2003-07-08
Manufacturer's Name: Ford
Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: TAURUS
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number:
Vehicle Mileage At Failure: 39343
Vehicle Speed: 65
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: DAVIDSVILLE, PA
Summary of Complaint
"SERVICE ENGINE SOON" LIGHT CAME ON (2ND TIME) FIRST TIME FORD DEALERSHIP DID FULL TRANSMISSION FLUSH($125) TO SEE IF CORRECTED PROBLEM. TWO MONTHS LATER (ON LONG DRIVE), WARNING CAME ON AGAIN. TOOK TO DEALERSHIP AND SAID IT WAS A TRANSMISSION CODE THAT NEEDED THE TRANSMISSION DROPPED TO DETERMINE CAUSE ($300). THEY TOLD ME THAT (EVEN THOUGH THE TRANSMISSION WAS WORKING OK) THAT THE TRANSMISSION WAS HAVING A COMPLETE AND TOTAL FAILURE. ALL PARTS AND COMPONENTS WERE EITHER SCORCHED OR FAILED WHEN TESTED AND RECOMMENDED A TOTAL REBUILD ($2862) OR PURCHASE A FORD REBUILT ONE ($2756). I SAID THIS WAS UNACCEPTABLE FOR A CAR WITH 39,400 MILES ON IT. THEY SAID THEY COULD DO NOTHING AND I CONTACTED FORD MOTOR COMPANY. THEY SOUNDED INTERESTED BUT WOULD NOT BACK UP THEIR PRODUCT DUE TO BEING OUT OF WARRANTY. (SO MUCH FOR THE QUALITY ONE - CUSTOMER CARE MOTO). READING OTHER COMPLAINTS THIS IS A VERY COMMON PROBLEM IN THE FORD TAURUS OVER THE YEARS. WE HAD A 1994 TAURUS THAT HAD TRANSMISSION PROBLEMS TO THE TUNE OF $1,100. NEEDLESS TO SAY THIS IS MY LAST FORD PRODUCT AND THEY WONDER WHY PEOPLE BY FOREIGN VEHICLES!. WHEN I TOLD THE DEALERSHIP TO PUT THE CAR BACK TOGETHER THAT I CAN GET A REBUILT TRANSMISSION FROM 2 OTHER TRANSMISSION SOURCES (USED PARTS FOR $1400) OR NEW REBUILT PARTS FOR $2030), THEY THEN SAID "LET ME SEE IF THERE IS ANY LAST THING MY MANAGEMENT WILL DO" OF COURSE WHEN PUT ON THE SPOT TO LOSE BUSINESS AND RESPECTABILITY THEY LOWERED THEIR PRICE TO $2281 FOR A FORD REBUILT ONE. I AM STILL CONCERNED SINCE A LOT OF OTHERS SAY THEY HAD FAILURES WITH THEIR 2ND ONE TOO! IT COMES WITH A 3/36,000 WARRANTY. I CANNOT BELIEVE THAT THIS DAY AND AGE THAT THE CONSUMER SHOULD BE RESPONSIBLE FOR THE TOTAL REPAIR COSTS WHEN KNOWN DEFECTS OCCUR. A SAFETY RECALL SHOULD BE LOOKED INTO AS SOME TRANSMISSIONS HAVE SEPARATED AND LOCKED UP CAUSING IMMEDIATE STOPPAGE OF VEHICLE LIKE SLAMMING ON BRAKES.*AK
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Complaint 10028371 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-07-08
(YYYY-MM-DD)
Date Added To File: 2003-07-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-07-16
(YYYY-MM-DD)
Date Purchased: 2002-10-22
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:AUTOMATIC TRANSMISSION
Anti-Lock Brakes: Yes
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: FWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: LAUREL FORD
Dealer's Telephone Number:
Dealer's City: WINDBER
Dealer's State: PA
Dealer's Zipcode: 15963
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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