NHTSA ID Number: 10018787
Incident Date: 2003-05-15
Manufacturer's Name: Chrysler
(FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: RAM 2500
Model Year: 1997
9999 If Unknown Or N/A
Vehicle Identification Number: 3B7KF23DXVG
Vehicle Mileage At Failure: 20000
Vehicle Speed: 10
Number Of Occurrences: 20
Was Vehicle Towed: No
Consumer Location: KENNEWICK, WA
Summary of Complaint
THE CUP HOLDER IN MY 1997 DODGE RAM 3/4 TON PICKUP IS NOT PROPERLY DESIGNED. AS SUPPLIED THE CUP HOLDER HAS CUT OUTS ON THE SIDES. THE CUP HOLDER ALSO HAS A BASE PLATE THAT SUPPORTS THE BOTTOM OF THE CUP. THE BASE PLATE DOES NOT ALLOW CUPS TO FIT LOW ENOUGH INTO THE HOLDER TO ENABLE THE FRONT AND BACK PORTIONS OF THE CUP HOLDER TO MAKE GOOD CONTACT. TALLER CUPS LIKE THE TYPICAL FAST FOOD DRINK CUP IS ONLY SUPPORTED BY THE BOTTOM WITH NO SIDE SUPPORT OR JUST AROUND THE RING WHERE THE CUP CHANGES SIZES IN THE CASE OF THE LARGER CUPS. WITH THE MAJORITY OF COFFEE CUPS THE CUP HOLDER PROVIDES SUPPORT IN ONLY A COUPLE OF LOCATIONS. THE PROBLEM IS WHEN THE CUP HOLDER IS IN USE AS DESIGNED AND THE DRIVER MAKES A RIGHT OR LEFT TURN AT NORMAL DRIVING SPEEDS THE CUP WILL FLIP OUT OF THE CUP HOLDER SPILLING THE CONTENTS ON THE OCCUPANTS AND THE ELECTRONIC SYSTEMS OF THE VEHICLE. THIS HAS HAPPENED A NUMBER OF TIMES IN MY VEHICLE. I HAVE NOT HAD A MOTOR VEHICLE ACCIDENT INVOLVING OTHER VEHICLES BUT HAVE SUSTAINED COMPREHENSIVE DAMAGE DUE TO A SOFT DRINK BEING SPILLED IN THE RADIO/CD/TAPE PLAYER. I HAVE NOT MET ANYONE YET WHO OWNS OR OWNED A DODGE PICKUP OF THIS BODY STYLE THAT HAS NOT EXPERIENCED THIS SAME PROBLEM. AN EMPLOYEE AT THE DEALERSHIP I PURCHASED THIS VEHICLE FROM IN 1998 AGREED THAT THE CUP HOLDER WAS UNSAFE AND POORLY DESIGNED WHEN I BROUGHT THE VEHICLE IN THE FIRST TIME THIS HAPPENED TO ME RESULTING IN THE DESTRUCTION OF THE SOUND SYSTEM. WHEN I TRIED TO INFORM PEOPLE ABOUT THE PROBLEM THE DEALER THREATENED TO SUE ME. THE DODGE CORPORATION COMPLAINT HOT LINE INDICATED THAT I WAS THE ONLY PERSON WHO HAD EVER CALLED AND COMPLAINED WHEN I CALLED IN THE SPRING OF 1999. *NLM
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Complaint 10018787 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-05-15
(YYYY-MM-DD)
Date Added To File: 2003-05-16
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-05-16
(YYYY-MM-DD)
Date Purchased: 1998-10-01
(YYYY-MM-DD)
Was Original Owner: No
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: UNKNOWN OR OTHER
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 6
Drive Train Type: 4WD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Diesel
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: ROBERTS DODGE(NOW LITHIA)
Dealer's Telephone Number:
Dealer's City: KENNEWICK
Dealer's State: WA
Dealer's Zipcode: 99336
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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