NHTSA ID Number: 10018482
Incident Date: 2003-04-01
Manufacturer's Name: General Motors
, LLC
Vehicle/Equipment Make: GMC
Vehicle/Equipment Model: YUKON XL
Model Year: 2001
9999 If Unknown Or N/A
Vehicle Identification Number: 3GKEC16T21G
Vehicle Mileage At Failure: 47400
Vehicle Speed:
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: NORTH PORT, FL
Summary of Complaint
I PURCHASED A 2001 GMC YUKON XL 06/15/01. IN THE EARLY 40K MILE PERIOD ON MY 2001 I STARTED HEARING A ROAD NOISE THAT I THOUGHT WAS MY NEW TIRES. I TOOK MY VEHICLE IN TO MARLOW-WERNER PONTIAC GMC IN PUNTA GORDA, FLORIDA ON 3/06/03 AT 44,792 MILES AND TOLD THEM I HAD SOME SORT OF TIRE NOISE IF THEY COULD CHECK OUT. THEY REPORTED NO PROBLEM. THE NOISE KEPT GETTING LOUDER DURING A 6 HOUR TRIP. UPON RETURNING TO TOWN WE TOOK IT INTO TUFFY AUTO SERVICE CENTER IN PORT CHARLOTTE. WE TOLD THEM WE THOUGHT IT WAS A BEARING NOISE AND TO PLEASE CHECK IT OUT. THEY HAD THE KNOWLEDGE TO PUT IT ON THE LIFT AND PUT IN GEAR AND REALIZED IT WAS THE REAR END. WE IMMEDIATELY TOOK IT TO MARLOW-WERNER AND TOLD THEM WHAT TUFFY HAD SAID. THEY CHECKED OUT THE VEHICLE AND TOLD US THE COMPLETE REAR END NEEDED TO BE REDONE. THE BEARINGS WERE SCORED AND THEY HAD TO REPLACE ALL THE REAR DIFFERENTIAL BEARINGS, PINION, AND SIDE BEARINGS. I HAVE HAD MY VEHICLE SERVICED AT THE DEALER EVERY 3K MILES AS PER MANUFACTURER RECOMMENDATIONS. I HAVE NEVER KNOWN A NEW VEHICLE WITH 40K MILES HAVE THE REAR END GO OUT THIS WAY. I FEEL THERE IS A MANUFACTURER DEFECT AND THEY SHOULD HAVE REPAIRED IT AT NO COST TO ME. THEY CHARGED ME 50% OF THE REPAIR COST UNDER THE GOODWILL WARRANTY. I FEEL THIS IS A PROBLEM THAT NEEDS TO BE CHECKED INTO FURTHER AND SHOULD HAVE NOT HAPPENED WITH THE LOW MILEAGE AND IS A SAFETY CONCERN. I CALLED GMC ON 4/2/03 AND SPOKE WITH DARREN CHRISTENSEN WHICH IS A CONSUMER RELATIONS MANAGER. THE FILE NUMBER IS #1-867-42264. HE SAID HE DIDN'T KNOW HOW I DROVE MY VEHICLE AND IF I HADN'T DROVE ON IT FOR SO LONG THE REPAIR WOULDN'T HAVE BEEN SO EXTENSIVE. I WAS FURIOUS. I TOLD HIM THAT I USE MY VEHICLE TO TAKE MY TWO KIDS TO SCHOOL AND ON VACATIONS AND WAS NOT A HARD DRIVER. HE TOLD ME HE COULDN'T HELP ME ANY FURTHER AND THAT THEY WOULD ONLY COVER THE 50%. I JUST WANT THIS NOTED IN CASE THERE ARE OTHER CONSUMERS THAT ARE HAVING THE SAME PROBLEM WITH THE REAR PINION/BEARINGS. *JB
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Complaint 10018482 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-04-01
(YYYY-MM-DD)
Date Added To File: 2003-05-09
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-05-09
(YYYY-MM-DD)
Date Purchased: 2001-06-15
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: POWER TRAIN:DRIVELINE:CENTER SUPPORT BEARING
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 8
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: MARLOW WERNER
Dealer's Telephone Number:
Dealer's City: PUNTA GORDA
Dealer's State: FL
Dealer's Zipcode: 33951-1034
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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