NHTSA ID Number: 10016578
Incident Date: 2003-04-26
Manufacturer's Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: MUSTANG
Model Year: 1995
9999 If Unknown Or N/A
Vehicle Identification Number: 1FALP4043SF
Vehicle Mileage At Failure: 64800
Vehicle Speed: 0
Number Of Occurrences: 1
Was Vehicle Towed: No
Consumer Location: MANALAPAN, NJ
Summary of Complaint
FAILURE OF FORD MOTOR CO. TO MAKE HEAD GASKET REPAIRS IN ACCORDANCE WITH SERVICE PROGRAM 00M10. ON 6/27/00 I BROUGHT MY 1995 FORD MUSTANG IN FOR REPAIR IN ACCORDANCE WITH 00M10 AND FRONT COVER LEAKING. THE REPAIRS WERE NOT MADE BY THE DEALERSHIP. I CALLED FORD & GOT NOWHERE. I THEN CALLED THE WORLD OFFICE OF FORD AND ASKED TO SPEAK WITH [XXX] DIRECTOR, ISSUER OF THE EXTENDED WARRANTY. I WAS TOLD THAT "[XXX]. IS IN THE HEIRACHY AND UNAVAILABLE TO YOU. I KNOW WHAT YOUR COMPLAINT IS. I HAVE DENIED IT, THE REPAIR WILL NOT BE MADE BY FORD. " NOW JUST AS FORD PREDICTED WOULD HAPPEN IN ITS SERVICE PROGRAM LETTER HAS HAPPENED. THE GASKET HAS FAILED AND THE ENGINE IS SEVERELY DAMAGED. THE VEHICLE HAS ONLY 65,000 MILES ON IT. WELL WITHIN THE 100,000 MILES THE SERVICE BULLETIN SAID FORD WOULD COVER. I HAVE CONTACTED FORD AND AS USUAL THEY REFUSE TO PAY FOR THE REPAIRS. THE CAR IS NOW IN SOBH FORD IN DECATUR, GEORGIA, PHONE # 1-404-633-4005. THEIR MECHANICS SAID THE DAMAGE TO THE ENGINE IS DUE TO THE GASKET FAILURE. THIS IS THE SAME GASKET THAT SHOULD HAVE BEEN REPLACED BY FORD BACK IN JUNE 2000, WHEN I BROUGHT THE CAR IN FOR REPAIR IN ACCORDANCE WITH FORD'S SERVICE PROGRAM 00M10. NOW FORD REFUSES TO PAY FOR THE REPAIR CITING THE 7 YEAR TIME LIMIT. TIME DOES NOT WEAR OUT A CAR USAGE DOES. LIKE I HAVE SAID PREVIOUSLY THERE IS 65,000 MILES ON THE CAR, WELL WITHIN THE 100,000 MILES SET IN THE SERVICE BULLETIN. I BELIEVE THAT THERE SHOULD HAVE BEEN NO TIME LIMIT SET ON THE REPAIRS ONLY MILEAGE. IN ADDITION THE CAR SHOULD HAVE BEEN FIXED WHEN I BROUGHT IT IN FOR REPAIR BACK ON JUNE 27, 2000. IT WAS WELL WITHIN THE 7 YEAR TIME LIMIT AND IS STILL RIGHT NOW AS I WRITE THIS LETTER WELL WITHIN THE 100,000 MILE LIMIT SET IN THE WARRANTY. FORD IS RESPONSIBLE IN THIS MATTER. THEY SHOULD HAVE MADE THE REPAIR WHEN I BROUGHT THE CAR TO THEM ON 6/27/2000. THE VEHICLE IS A 1995 MUSTANG, VIN #[XXX] AND I PURCHASED IT NEW BACK IN APRIL 1995. *NLM INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.
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Complaint 10016578 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 0
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: No
Date Of Incident: 2003-04-26
(YYYY-MM-DD)
Date Added To File: 2003-04-27
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-04-27
(YYYY-MM-DD)
Date Purchased: 1995-04-08
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Anti-Lock Brakes: No
Cruise Control: No
Number Of Cylinders: 6
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name:
Dealer's Telephone Number:
Dealer's City:
Dealer's State:
Dealer's Zipcode:
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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