NHTSA ID Number: 10008164
Incident Date: 2003-01-27
Manufacturer's Name: Mercedes-Benz
USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: 240
Model Year: 2002
9999 If Unknown Or N/A
Vehicle Identification Number: WDBRF61J02F
Vehicle Mileage At Failure:
Vehicle Speed: 0
Number Of Occurrences: 3
Was Vehicle Towed: No
Consumer Location: RUMSON, NJ
Summary of Complaint
MY FINGER WAS PARTIALLY AMUPUTATED - SURGERY REQUIRED. I HAD BEEN STANDING OUTSIDE OF MY PARKED CAR WHEN THE DOOR CLOSED ON MY FINGER. WHEN THE CAR WAS BROUGHT INTO THE DEALERSHIP REPAIR FOLLOWING THE INJURY BECASUE SEVERAL FRIENDS SAID THE CAR DOOR WAS NOT CLOSING PROPERLY, THE SERVICE MANAGER TOLD ME THAT MY INNER CAR DOOR MOLDING HAD TO BE REPLACED ON THE DRIVER AND PASSENGER SIDE DOORS. FROM THE BEGINNING OF MY LEASE OF THE C-240, 2002 AUTO THERE WERE AT LEAST THREE OTHER INCIDENTS WHEN THE CAR DOORS NEEDED REPAIR. ONCE AT MY HOME BECAUSE THE DOORS WOULD NOT OPEN AND TWICE AT THE DEALERSHIP BECAUSE OF THE DOOR PROBLEM. AFTER MY SURGERY, I APPROACHED THE DEALERSHIP AND MERCEDES USA TELLING THEM THAT I WANTED RECALL INFORMATION AND WANTED TO MAKE SURE THAT NO ONE ELSE WAS IN HARM'S WAY - BUT THEY HAVE BASICALLY BEEN MEAN SPIRITED AND RUDE. THEY HAVE NOT FIXED MY CAR AND HAVE NOT BEEN COOPERATIVE IN ALLOWING ME TO GET INFORMATION. I WAS ASKED TO COME TO THE DEALERSHIP AND MEET WITH THE OPERATIONS AND PARTS REGIONAL MANAGER,ERIC ERDENLANDER, FROM PARISIPANY, NJ. HE WAS INSULTING, RUDE AND COMPLETELY UNWILLING TO DISCUSS THE MATTER IN A DIGNIFIED MANNER. I WAS LATER CALLED BY THE SHOWROOM OWNER OF CONTEMPORARY MOTOR CARS OF LITTLE SILVER, NEW JERSEY,SCOTT COLEMAN, WHO APOLOGIZED. I AM GOING TO OCCUPATIONAL THERAPY EVERYDAY FOR THE LAST FOUR WEEKS. I HAVE HAD A PIN IN MY FINGER AND MICROSURGERY INCLUDING A SEVERE CRUSH INJURY. I CANNOT UNDERSTAND WHY I AM NOT GETTING SOME FORM OF COOPERATION FROM MERCEDES BENZ USA. ARE THEY TRYING TO HIDE SOMETHING? OR DO THEY SIMPLY NOT CARE? ALL OF THEIR ADS CLAIM THEY ARE CUSTOMER RELATIONS SAAVY. I HAVE YET TO SEE MY INCIDENT BEING HANDLED WITH ANY OUNCE OF CREDIBILTY. I WOULD APPRECIATE THE FACTS GOING ON RECORD AND SOMEONE TAKING INTEREST IN THE PROBLEMS WITH THE DOORS FROM THE BEGINNING OF MY LEASE UNTIL THE TIME I NEARLY LOST MY FINGER IN THIS SEVERE CRUSH INJURY. *JB
Complaint 10008164 Documents
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CRASH: No
WAS VEHICLE INVOLVED IN A CRASH
FIRE: No
WAS VEHICLE INVOLVED IN A FIRE
INJURIES: 1
NUMBER OF PERSONS INJURED
DEATHS: 0
NUMBER OF FATALITIES
Was Medical Attention Required: No
Was Incident Reported To Police: Yes
Date Of Incident: 2003-01-27
(YYYY-MM-DD)
Date Added To File: 2003-02-26
(YYYY-MM-DD)
Date Complaint Received By NHTSA: 2003-02-26
(YYYY-MM-DD)
Date Purchased:
(YYYY-MM-DD)
Was Original Owner: Yes
Product Type: Vehicle
V = Vehicle T = Tires E = Equipment C = Child Restraint
Specific Component's Description: STRUCTURE:BODY:DOOR
Anti-Lock Brakes: Yes
Cruise Control: Yes
Number Of Cylinders: 5
Drive Train Type: RWD
[AWD, 4WD, FWD, RWD]
Fuel System: Fuel Injection
FI = Fuel Injection TB = Turbo
Fuel Type: Gas
BF = BiFuel CN = CNG/LPG DS = Diesel GS = Gas HR = HybridElectric
Vehicle Transmission Type [Auto, Man]: AUTO
(DOT) Department Of Transportation Tire Identifier:
Tire Size:
Location Of Tire:
FSW = Driver Side Front DSR = Driver Side Rear FTR = Passenger Side Front PSR = Passenger Side Rear SPR = Spare
Type Of Tire Failure:
BST = Blister BLW = Blowout TTL = Crack OFR = Out Of Round TSW = Puncture TTR = Road Hazard TSP = Tread Separation
Was Defective Tire Repaired:
Was Part Original Equipment:
Date Of Manufacture:
(YYYYMMDD)
Type Of Child Seat:
B = Booster C = Convertible I = Infant IN = Integrated TD = Toddler
Installation System:
A = Vehicle Safety Belt B = Latch System
Dealer's Name: CONTEMPORARY MOTOR CARS
Dealer's Telephone Number:
Dealer's City: LITTLE SILVER
Dealer's State: NJ
Dealer's Zipcode: 07739
SOURCE OF COMPLAINT CODE:
CAG = Consumer Action Group CON = Forwarded From A Congressional Office DP = Defect Petition,result Of A Defect Petition EVOQ = Hotline VOQ EWR = EARLY WARNING REPORTING INS = Insurance Company IVOQ = NHTSA Web Site LETR = Consumer Letter MAVQ = NHTSA Mobile APP MIVQ = NHTSA Mobile APP MVOQ = Optical Marked VOQ RC = Recall Complaint, Result Of A Recall Investigation RP = Recall Petition, Result Of A Recall Petition SVOQ = Portable Safety Complaint Form (PDF) VOQ = NHTSA Vehicle Owners Questionnaire
Incident State Code:
Vehicle Operator's Name:
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