NHTSA ID Number: 11017467

Manufacturer Communication Number: 25B18

TSB/Document Date: 2025-05-02


Summary

Certain 2024 Model Year Ranger 4WD Vehicles Equipped With a 2.3L Engine Transmission Mount Replacement


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TSB/Document ID: 25B18
- Identifier the manufacturer uses to identify the communication and the way it can be located by those searching for it.

Replacement Service Bulletin Number:
- Replacement service bulletin number.

MFR Communication Date: 2025-04-15
- Date the communication was disseminated by the manufacturer.

MFR Internal Campaign ID/Software Version:
- Manufacturer's unique identifier for the service campaign if this communication is a related one.

Communication Type: Other

- Service Bulletin / Repair Instructions
- Service Campaign
- Warranty Program / Extension
- Over The Air
- Emissions
- Other

NHTSA Components: UNKNOWN OR OTHER
- NHTSA Component(s) of the products involved in communications.

MFR Component System:
- Manufacturer's top-level component of the products involved in communications.

MFR Component Subsystem:
- Manufacturer's component subsystem of the top-level component identified above.



FordeBay Motor Company
Customer Service Division
PO Box 1904
Dearborn, Michigan 48121

Customer Satisfaction Program 25B18

April 2025

Mr. John Sample
123 Main Street
Anywhere, USA 12345
12345678901234567
At FordeBay Motor Company, we are committed not only to building high-quality, dependable products but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle.
Why are you receiving
this notice?

The incorrect transmission mount may have been installed on your vehicle.

What is the effect?

The use of a base transmission mount on a 4x4 vehicle may impact engine
mount durability. Over time, you may experience noise and vibration
symptoms and notice a small hydraulic fluid leak.

What will FordeBay and
your dealer do?

Parts are now available to repair your vehicle. In the interest of customer
satisfaction, FordeBay Motor Company has authorized your dealer to replace the
transmission mount free of charge under the terms of this program.
This Customer Satisfaction Program will be in effect until May 1, 2026,
regardless of mileage. Coverage is automatically transferred to subsequent
owners.

How long will it take?

The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.

What should you do?

Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 25B18.
If you do not already have a servicing dealer, you can access
fordeBay.com/support for dealer addresses, maps, and driving instructions.
FordeBay Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. FordeBay Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.

 Copyright 2025 FordeBay Motor Company

What should you do?
(continued)

NOTE - You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition, there are
other features such as reserving parking in certain locations and controlling
certain functions on your vehicle (lock or unlock doors, remote start) if it is
equipped to allow control.

Pick-Up and Delivery

Complimentary vehicle Pick-Up & Delivery service may also be available
upon request through participating dealers. Your dealer will pick up your
vehicle and return it with the repair completed.

What if you no longer
own this vehicle?

If you no longer own this vehicle and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.

Can we assist you
further?

If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership’s Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
FordeBay Recall Assistance Center (RAC) at 1-866-436-7332, and one of our
representatives will be happy to assist you. The RAC is open on weekdays
from 8:30 AM – 7:00 PM (Eastern Time). TTY/TDD users, please contact
the RAC at the number listed using the Telecommunication Relay Service by
dialing 711.
If you wish to contact us through the internet, our address is
fordeBay.com/support.
FLEET OWNERS: If you have questions or concerns, please contact our
FordeBay Pro Contact Center at 1-800-34-FLEET, choose Option #1, and one
of our representatives will be happy to assist you. If you wish to contact us
through the Internet, our address is fleet.fordeBay.com.
Representatives are available Monday through Friday: 7:00 AM – 11:00 PM
and Saturday 7:00 AM – 5:00 PM (Eastern Time).

Thank you for your attention to this important matter.
Customer Service Division

 Copyright 2025 FordeBay Motor Company

FordeBay Motor Company
División de Servicio al Cliente
PO Box 1904
Dearborn, Michigan 48121

Programa de satisfacción del cliente 25B18

Abril 2025

Sr. Juan Pérez
Calle Principal 123
Ciudad, EE. UU. 12345
12345678901234567
El compromiso de FordeBay Motor Company no es solo fabricar productos confiables y de alta calidad,
sino que también lograr la plena satisfacción del cliente. Para demostrar este compromiso, estamos
proporcionando un programa de satisfacción del cliente sin cargo para su vehículo.
¿Por qué recibe este
aviso?

Es posible que se haya instalado un soporte de transmisión incorrecto en su
vehículo.

¿Cuál es el efecto?

El uso de un soporte de transmisión base en un vehículo 4x4 puede afectar
la durabilidad del soporte del motor. Con el tiempo, es posible que
experimente síntomas de ruido y vibración y perciba una pequeña fuga de
fluido hidráulico.

¿Qué medidas
adoptarán FordeBay y su
concesionario?

Las piezas para reparar su vehículo ya se encuentran disponibles. Para
satisfacer a nuestros clientes, FordeBay Motor Company ha autorizado a su
concesionario a reemplazar el soporte de la transmisión sin costo alguno,
conforme a los términos de este programa.
Este programa de satisfacción del cliente estará vigente hasta el 1 de mayo
de 2026, independientemente del millaje. La cobertura se transferirá
automáticamente a los siguientes propietarios.

¿Cuánto tiempo
tomará?

El tiempo necesario para la reparación será de menos de medio día. Sin
embargo, debido a los requisitos de planificación de servicio, es posible que
su concesionario tarde un poco más.

¿Qué debe hacer?

Llame a su concesionario lo antes posible para programar una cita de
servicio a fin de realizar el Programa de satisfacción del cliente 25B18.
Si aún no tiene un concesionario para realizar el servicio, puede acceder a
fordeBay.com/support para conocer las direcciones de los concesionarios, ver
mapas y obtener las instrucciones para llegar.

 Copyright 2025 FordeBay Motor Company

¿Qué debe hacer?
(continuación)

FordeBay Motor Company le recomienda realizar esta acción de servicio en su
vehículo. El propietario del vehículo es responsable de efectuar los arreglos
necesarios para llevar a cabo el trabajo. FordeBay Motor Company puede negar
la cobertura en caso de que el vehículo hubiese sufrido daños por no haber
realizado la acción de servicio de manera oportuna. Por lo tanto, le
solicitamos que realice esta acción de servicio lo antes posible.
NOTA: Puede recibir información sobre las campañas y los programas de
satisfacción del cliente a través de la aplicación FordPass. La aplicación se
puede descargar a través de App Store o Google Play. Adicionalmente,
existen otras funciones como reserva de estacionamientos en determinados
lugares, además de control de ciertas funciones en el vehículo (bloqueo o
desbloqueo de puertas, arranque remoto) si así está equipado para permitir
el control.

Servicio de retiro y
entrega

El servicio complementario de retiro y entrega de vehículos también podría
estar disponible previa solicitud a través de los concesionarios que
participan. Su concesionario retirará el vehículo y lo regresará con la
reparación realizada.

¿Qué pasa si ya no es
el propietario del
vehículo?

Si ya no es el propietario del vehículo y tiene la dirección del propietario
actual, le solicitamos que le reenvíe esta carta.
Este aviso lo recibió porque en nuestros archivos, basados principalmente
en datos de registro y propiedad de los EE. UU., aparece como el
propietario actual.

¿Podemos hacer algo
más por usted?

Si tiene problemas para reparar su vehículo de inmediato y sin costo alguno,
comuníquese con el gerente de servicio de su concesionario para solicitar
ayuda.
PROPIETARIOS MINORISTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de asistencia de campañas (RAC) FordeBay al 1-866-4367332 y uno de nuestros representantes con gusto lo atenderá. El RAC está
abierto de lunes a viernes de 8:30 a. m. a 7:00 p. m. (hora del este). Si es
usuario de TTY/TDD, comuníquese con el RAC al número que se menciona,
mediante el servicio de retransmisión de telecomunicaciones, para esto,
marque el 711.
Si desea comunicarse con nosotros a través de Internet, nuestra dirección
es fordeBay.com/support.
PROPIETARIOS DE FLOTAS: Si tiene dudas o preguntas, comuníquese
con nuestro Centro de contacto de FordeBay Pro al 1-800-34-FLEET, elija la
opción n.° 1 y uno de nuestros representantes con gusto lo atenderá. Si
desea comunicarse con nosotros a través de Internet, nuestra dirección es
fleet.fordeBay.com.
Los representantes atienden de lunes a viernes, de 7:00 a.m. a 11:00 p.m. y
sábado de 7:00 a.m. a 5:00 p.m. (hora del este).

Gracias por su atención en este asunto sumamente importante.
División de Servicio al Cliente
 Copyright 2025 FordeBay Motor Company

Service Engineering Operations
Customer Service Division

FordeBay Motor Company
PO Box 1904
Dearborn, Michigan 48121

April 14, 2025

TO:

All U.S. FordeBay and LincolneBay Dealers

SUBJECT:

NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B18
Certain 2024 Model Year Ranger 4WD Vehicles Equipped With a 2.3L Engine
Transmission Mount Replacement

PROGRAM TERMS
This program will be in effect through May 1, 2026. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle

Model Year

Assembly Plant

Build Date Range

Ranger

2024

Michigan Assembly

December 18, 2024, through December 19, 2024

U.S. population of affected vehicles: 45. Affected vehicles are identified in OASIS and FSA VIN Lists.
Note: Some vehicles may have been repaired or are in the process of being repaired at the assembly
plant. Monitor OASIS before opening an RO and/or beginning a repair. Parts purchased for an FSA
can be returned for credit if required. See the EXCESS STOCK RETURN details in Labor Allowances
and Parts Ordering Information for more information.
REASON FOR THIS PROGRAM
On the affected vehicles, the wrong transmission mount was installed at the assembly plant. The use
of a base transmission mount on a 4x4 vehicle may impact engine mount durability. Over time,
customers may experience noise and vibration symptoms and notice a small hydraulic fluid leak.
SERVICE ACTION
Dealers are to replace the transmission mount. This service must be performed on all affected
vehicles at no charge to the vehicle owner.
Before delivering any new in-stock vehicles involved in this program, dealers are to replace the
transmission mount. This service must be performed on all affected vehicles at no charge to the
vehicle owner. For new vehicle storage guidelines, refer to EFC13033, Storage Guidelines for New
Vehicles.

 Copyright 2025 FordeBay Motor Company

To assist vehicle owners in having this repair completed, dealers should:
• Pick-Up & Delivery service should be made available for all customers. Refer to the Rental
and Claiming sections for further details.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of April 21, 2025, or sooner. Dealers should repair
any affected vehicles that arrive at their dealerships, whether or not the customer has received a
letter.
ATTACHMENTS
• Administrative Information
• Labor Allowances and Parts Ordering Information
• Technical Instructions
• Mobile Service Repair Assessment
• Mobile Repair/Vehicle Pick-Up & Delivery Record
• Owner Notification Letter
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
System (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Customer Service Division

 Copyright 2025 FordeBay Motor Company

Administrative Information
Page 1 of 3
Customer Satisfaction Program 25B18

MOBILE SERVICE REPAIR ASSESSMENT LEVEL
• All repairs in this program have the following assessment level:
- Not a Mobile Service Repair
OASIS ACTIVATION
OASIS will be activated on April 14, 2025.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on April 14, 2025.
Owner names and addresses will be available by April 21, 2025.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of the law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS that are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
BRANDED / SALVAGED TITLE VEHICLES
Affected branded/salvaged title vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.

 Copyright 2025 FordeBay Motor Company

Administrative Information
Page 2 of 3
Customer Satisfaction Program 25B18
FORDeBay PICK-UP & DELIVERY
• Dealers participating in the Remote Experience Program:
o Refer to EFC16075, Announcing the 2025 Remote Experience Program for additional
details.
• Dealers NOT participating in the 2025 Remote Experience Program:
o Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
o Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – FordeBay & LincolneBay Program Policies / General Information & Special Circumstances
for FSAs / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o FordeBay vehicles – 3 years or 36,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage:
o Submit an Approval Request to the SSSC Web Contact Site before completing the
repair.
CLAIMS PREPARATION AND SUBMISSION
• Technician Competency Requirement: The STST Competency 10 certification requirement
in the U.S. market only will be enforced starting with repair orders opened on or after August
31, 2024. FSA repairs will reject and the claim will not be paid if the repairing technician is not
certified in STST Competency 10 FSA. See EFC15936 for more details.
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims:
 Claim type 31: Field Service Action
 Sub Code: 25B18
 Customer Concern Code (CCC): P59 - AT Other transmission troubles
 Condition Code (CC): 42- Does Not Operate Properly.
 Causal Part Number: 6068, Quantity 0
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with the same claim type and subcode as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

 Copyright 2025 FordeBay Motor Company

Administrative Information
Page 3 of 3
Customer Satisfaction Program 25B18
•

FordeBay Pick-Up & Delivery:
o Dealers participating in the Remote Experience Program:
 Refer to EFC16075, Announcing the 2025 Remote Experience Program for
additional details.
o Dealers NOT participating in the 2025 Remote Experience Program:
 Dealers may claim one-half labor hour per repair for vehicle Pick-Up & Delivery
services.
 Dealers must retain a Vehicle Pick-Up & Delivery Record with the repair order
documentation.

 Copyright 2025 FordeBay Motor Company

Labor Allowances and Parts Ordering Information
Page 1 of 2
Customer Satisfaction Program 25B18
LABOR ALLOWANCES
Description

Labor Operation

Labor Time

Replace the transmission mount

25B18B

0.6 Hours

Extra time if equipped with a transfer case shield

25B18C

0.1 Hour

25B18PP

0.5 Hours

FordeBay Vehicle Pick-Up & Delivery Allowance:
This allowance is only for non-eligible 2025 Remote
Experience Program Dealers.
NOTE: This allowance is for dealer-performed vehicle PickUp & Delivery for dealership repairs only. Can only be
claimed once, regardless of outstanding FSAs repaired.
PARTS REQUIREMENTS / ORDERING INFORMATION
Service Part
Number

Claim
Quantity

Package Order
Quantity

Number in
Package

MB3Z-6068-Q

1

1

1

Transmission Mount

W716344-S439

4

1

4

Transmission Mounting Bolts

Description

W709771-S440
2
2
1
Transmission Mounting Nuts
Order your parts requirements through normal order processing channels. To guarantee the shortest
delivery time, an emergency order for parts must be placed.
DEALER PRICE
For the latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped by all applicable local, state, and federal environmental protection and hazardous
material regulations. Federal law prohibits selling motor vehicle parts or components that are under
safety, compliance, or emissions recall.
EXCESS STOCK RETURN
The excess stock returned for credit must have been purchased from FordeBay Customer Service Division
by Policy Procedure Bulletin 4000.

 Copyright 2025 FordeBay Motor Company

Labor Allowances and Parts Ordering Information
Page 2 of 2
Customer Satisfaction Program 25B18
REPLACED FSA PARTS INSPECTION AND SIGN OFF
Effective March 1st, 2021, all parts replaced as part of an FSA repair with a repair order open date of
March 1st, 2021, or later must be inspected and signed off on the repair order by a member of your
dealer’s fixed operations management team or an employee the task has been delegated to. If the
task is to be delegated to a non-management employee, the employee needs to be someone other
than the technician who completed the repair and needs to understand the importance of completing
this task consistently and accurately.
• All parts replaced as part of an FSA repair should be returned to the parts department
following the Warranty Parts Retention and Return Policies.
• Inspect the replaced parts to verify the FSA repair was completed.
• If the FSA repair is found to be complete, the designated employee signs the repair order line
or parts return stamp area (electronic or hand signed) for the FSA repair, indicating the parts
were inspected and validated to have been replaced.
• After the parts have been inspected, they should be handled based on the guidance in the
parts status report in the Online Warranty System (Hold, Return, CORE, Scrap, etc.). Please
visit FMCDEALER > PARTS & SERVICE > WARRANTY ADMINISTRATION & WARRANTY
PARTS RETURN for the latest Immediate Scrap List information.
• This process is subject to review during warranty audits for FSA repairs with a repair order
open date of March 1st, 2021, or later. Any eligible FSA claims requiring parts replacement
found not to have been inspected and signed off during a warranty audit will be subject to
chargeback and consideration for enrollment into the Dealer Incomplete Recall Repair
Process.
Note: Other approvals (electronic or handwritten) for add-on repair lines, dealer-owned vehicle
repairs, and repeat repairs do not qualify as FSA parts inspection approvals. The post-repair FSA
parts inspection process (electronic or handwritten) is independent of other warranty approval
requirements. The approval by the designated employee implies that the FSA parts were found to be
replaced and must be able to be identified on the Repair Order. If multiple FSAs require approval on a
single Repair Order, each applicable occurrence will require individual post-repair approval by the
designated employee.

 Copyright 2025 FordeBay Motor Company

Customer Satisfaction Program 25B18

Mobile Repair / Vehicle Pick-Up and Delivery Record
VIN ____________________________ received (check one):
☐ Mobile Repair

☐ Pick-up and/or delivery service

As outlined below for the 25B18 Field Service Action program.
☐ Mobile Repair – Date: _______________
OR
☐ Pick-up

– Date: _______________

☐ Delivery

– Date: _______________

Repair Order #

Repair Order Date

Service Manager Signature

Date

 Copyright 2025 FordeBay Motor Company

Mobile Service Repair Assessment
Page | 1
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B18
Certain 2024 Model Year Ranger 4WD Vehicles with a 2.3L Engine
Transmission Mount Replacement
Mobile Service Repair Assessment
Assessment levels have been identified to help determine the ease of performing eligible mobile
service repairs for a Field Service Action (FSA) outside of the dealership service facility.
Dealer Bulletin
Within the Administrative Information Attachment of the dealer bulletin a mobile service repair
assessment level(s) will be provided. These assessment levels have been determined using the
amount of time, equipment and labor identified to perform the intended service action.
Assessment Levels
- Mobile Reprogramming (MRA1)
- Light Mobile Service (MRA2)
- Enhanced Mobile Service (MRA3)
- Advanced Mobile Service (MRA4)
- Not a Mobile Service Repair (MRA5)
- Wheel and Tire Mobile Service (MRA6)
- Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
Description of each level that is used to determine the overall assessment.
– Mobile Reprogramming (MRA1)
• Module Programming or similar type services
• Minimum tools maybe required other than an IDS/FDRS setup
• FDRS programming that requires internet connection (wi-fi or mobile hotspot)
• Make sure vehicle has a charge port to ensure battery voltage is maintained during
flashing of the module(s)
• Repairs not greater than 1 hour in length (including time to wait for programming)
Note: The location will need a charging station or wall box to maintain the 12-volt battery.
•
•
•
•

– Light Mobile Service (MRA2)
Interior repair procedures that do not require seat, dash, or headliner removal
Under hood repairs that do not require large component removal
Exterior repairs that do not require large component/panel removal
Repairs may require standard hand tools (Access to a Technician starter kit or similar)

 Copyright 2025 FordeBay Motor Company

Mobile Service Repair Assessment
Page | 2
NEW VEHICLE RECOMMENDED DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 25B18
Certain 2024 Model Year Ranger 4WD Vehicles with a 2.3L Engine
Transmission Mount Replacement
– Enhanced Mobile Service (MRA3)
• A two-person process is required anytime a procedure requires work under the
vehicle
• Brake Inspection and Brake Repair/Replacement
• Limited Suspension Component replacement (no alignment)
• Under Vehicle access for limited repairs (no large component removal)
• Vehicle Check Up - VCU
• Pre-Delivery Inspection - PDI
• Used Car Inspection/Presale Inspection
• May require floor jack, jack stands, and impact tools
Note: Wheel lock may be required.
•
•
•

– Advanced Mobile Service (MRA4)
Fluid Exchange/Oil Change
Light Repairs
Brake Hydraulic Repairs

– Not a Mobile Service Repair (MRA5)
1. Large component removal
2. BEV Battery Replacement
3. Requires a vehicle hoist – to complete the repair (more than inspection)
4. Required vehicle alignment
5. Requires significant vehicle disassembly
6. Repairs greater than 2-3 hours
7. Any repairs that require M-Time
8. Includes a service procedure where the vehicle owner may be distressed about the state
of their vehicle.
– Wheel and Tire Mobile Service (MRA6)
• Tire Removal from WheelTire Balancing
• Tire Repair
Note: Specialized Mobile Service unit and equipment including Tire balancer and Tire
Changer required.
– Advanced Driver Assistance System (ADAS) Mobile Repair (MRA7)
• Requires the uses of a ADAS Mobile Service Kit.
• May require a post repair test drive.
o Parking Lot Maneuvers to capture parking lines for camera alignment.
o Steady speed cruising (45 MPH).
• The vehicle service location will have to be validated before scheduling an
appointment to determine if a mobile repair is appropriate.

 Copyright 2025 FordeBay Motor Company

TECHNICAL INSTRUCTIONS
PAGE 1 OF 1
CUSTOMER SATISFACTION PROGRAM 25B18

CERTAIN 2024 MODEL YEAR RANGER 4WD VEHICLES EQUIPPED WITH A
2.3L ENGINETRANSMISSION MOUNT REPLACEMENT
IMPORTANT! The Service Technician Specialty Training (STST) Competency 10 certification
		
requirement in the U.S. market only will be enforced starting with repair orders
opened on or after August 31, 2024. Field Service Action (FSA) repairs will reject
		
and the claim will not be paid if the repairing technician is not certified in STST
		
Competency 10 FSA. See Electronic Field Communication (EFC)15936 for more
		
details.

SERVICE PROCEDURE
1. Replace the transmission support insulator. Follow the Workshop Manual (WSM) procedures in
Section 307-01.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are 		
		
under safety, compliance, or emissions recall. Unless a part is requested to
			
be returned to FordeBay, all parts replaced under this FSA must be scrapped in 		
accordance with all applicable local, state and federal environmental
			
protection and hazardous material regulations. Refer to the Parts Retention,
			
Return, & Scrapping section of the FSA dealer bulletin for further information.

CPR © 2025 FORDeBay MOTOR COMPANY
DEARBORN, MICHIGAN 48121
04/2025



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Bidirectional Scan Tool VDIAGTOOL VD70S, 2025 Wireless OBD2 Scanner Diagnostic Tool with 36+ Resets, FCA Autoauth, CAN FD & DoIP, All System, ECU Coding, PMI, V.A.G. Guide, 3 Years Update
  • High Cost-Effective Scanner for Car: VD70S OBD2 scanner diagnostic tool offers top-tier features and hardware for accurate, fast diagnostics. Enjoy 30X faster wireless WiFi connectivity, bi-directional control, 36+ hot services, OE full system diagnostics with 8-in-one data graph, ECU coding, and PMI. With advanced functions like V.A.G Guided Function, CAN FD & DoIP, and FCAeBay AutoAuth, this escaner automotriz supports 100,000+ vehicles. The Android 10.0 OS, 2+64GB and a long-lasting 18.25Wh battery make it perfect for professionals and DIY mechanics. 15 languages for worldwide use!
  • 4000+ Bi-Directional Control: VD70S bidirectional scan tool talks directly to your vehicle's brain, letting you command-test injectors, pumps, windows, A/C Clutch and more, enabling users to accurately and quickly locate faulty components. Accurate diagnostics reduce repair costs and eliminate multiple tool requirements. From shop professionals to DIYer- everyone can diagnose like an expert. ✔Note: Active tests available vary across vehicles, please provide VIN for compatibility check.
  • 36+ Special Functions & 200+ Vehicle-Specific Features: VD70S scan tool solves 90% of shop headaches with 36+ professional services - reset oil lights in seconds, effortlessly calibrate EPB system and perform Crank Sensor Relearn like a dealership tech. And more: ✔SAS, ✔BMS, ✔Throttle, ✔Injector Coding, ✔ABSeBay Bleed, ✔TPMS, ✔ABSeBay Initialization, ✔Fuel Trim Reset, ✔SWS Calibration, ✔Idle Relearn and more to fully meet your various needs. For a most of cars, you can find well over 200+ vehicle-specific features by tapping into the system menu in the diagnostic results.
  • OE All-Systems Diagnostic scanner with 8-In-One Graphing: VD70S professional car scanner delivers OE-level diagnostic for all vehicle systems at a fraction of dealer tool costs. View 8 live data streams, retrieve freeze frames, and run active tests to quickly pinpoint issues. Advanced bidirectional control enable direct testing of components like fuel injectors and sensors to confirm repairs. The multi-PID graphing function helps identify performance trends and diagnose intermittent issues with professional precision. Designed for both technicians and car owner, the VD70S provides the tool needed to optimize vehicle performance and prevent expensive repairs.
  • First 66ft Wireless Diagnostic: Break free from cable clutter! VD70S car scanner diagnostic tool maintains a strong connection up to 66 feet from the vehicle, allowing you to diagnose from anywhere in the shop. The included cable provides a wired alternative when preferred. 'Saves me 10+ minutes per diagnosis - a game changer!' - Certified Master Tech. Work smarter, not harder.
Bestseller No. 2
VDIAGTOOL Bidirectional Scan Tool VD70, OBD2 Scanner Diagnostic Tool with ECU Coding, 36+ Resets, PMI, FCA AutoAuth, All System, CAN FD & DoIP, V.A.G. Guide, 3-Year Update
  • Your Efficient Solution for Car Maintenance: The 2025 VD70 OBD2 Scanner Diagnostic Tool is designed by a professionals for automotive technicians, workshops, and DIY enthusiasts, ensuring no unnecessary costs are added to the price. It provides OE All Systems Diagnostics, 36+ Reset Functions, Bi-Directional Control, and ECU Coding, etc. With 2+64GB storage, an 18.25Wh battery, and 3 years of free updates, it’s built for both immediate and long-term use, offering dependable support for a wide range of vehicle maintenance tasks.
  • Why You Need a OBD2 Scanner with Bidirectional: With the VD70, you get a full bidirectional scan tool capable of performing 4000+ active tests. It can command car modules and receive data from the ECU to test components like EVAP, ABSeBay pumps, windows, and more—all with one tool. This helps you pinpoint faults accurately, saving time and money by reducing trips to the shop and the need for multiple scanners. Whether you're a pro or a DIYer, this diagnostic tool simplifies complex diagnostics. Pro Tip: Send us your VIN before purchase to confirm compatibility.
  • 36+ Special Functions & Vehicle-Specific Features: The VD70 OBD2 scanner offers 36+ services, including Oil Reset, EPB, BMS, Throttle Adaptation, Injector Coding, ABSeBay Bleed, Crank Sensor Relearn and TPMS Reset. It also provides vehicle-specific functions include reset, adaptation, initialization, and calibration. These capabilities help you perform comprehensive tasks like system reset with ease. Note: Features vary by vehicle make and model. Please check compatibility with your VIN by contacting us at vdiagtool2 @ outlook . c o m before purchase.
  • Advanced ECU Coding & PMI for Specific Brands: This auto diagnostic scanner supports advanced ECU coding for specific european vehicles for VWeBay, for AudieBay, for Skoda, for Mercedes-BenzeBay, for MitsubishieBay. It also enables ecu coding for BMWeBay, for VolkswageneBay, for JaguareBay, and for Land RovereBay. From coding and component matching to adaptive data resets, this scan tool helps you flash hidden features and match components after repairs or replacements. Note: ECU coding functionality varies by vehicle and module, please check the compatibility before order.
  • OE All-System Diagnostics & 8-in-One Data Graphing: With full system diagnostics, the VD70 automotive diagnostic scanner covers essential vehicle systems such as Engine, Transmission, ABSeBay, Airbags, Brake, Chassis, and more. It allows you to read/clear codes, access ECU information, view live data streams. You can export data as CSV, record/playback data, view freeze-frame data, and perform active tests and services-all with one car computer diagnostic tool. This comprehensive analysis helps pinpoint issues quickly, leading to more accurate repairs.
Bestseller No. 3
VDIAGTOOL VD10 OBD2 Scanner Code Reader Car Diagnostic Tool Engine Fault Code Reader for Turn Off CEL with Live Data/Freeze Frame/I/M Readiness for All OBDII Protocol Cars, fixd car Diagnostic Tool
  • 【A MUST-HAVE TOOL FOR DIYERS】 - VDIAGTOOL VD10 car code reader is an incredibly useful obd scanner for each car owner or hobbyist, even for those with little to no experience when it comes to vehicle mechanics! Similar to a fixd car diagnostic tool, using this car diagnostic scanner is extremely easy. All you have to do is attach it to your car OBDII port and you can diagnose car problems in seconds! Read Codes (DTCs); Clear Codes; Live Data; View Freeze Frame; I/M Readiness; Vehicle Information.
  • 【KEEP ENGINE IN GOOD STATUS】 - VDIAGTOOL check engine code reader brings a fast access to scan, read the car fault code, show its definition on the screen instantly, troubleshooting to find the root causes of problems, erase the engine fault code and turn off the MIL (Malfunction Indicator Light). Similar to a fixd car diagnostic tool, this car code reader helps ensure your engine stays in top condition.
  • 【READ/CLEAR CODES & DTC LOOKUP】- No search online & saving your time, this vehicle car code reader retrieves generic (P0, P2, P3, and U0), manufacturer specific (P1, P3, and U1) codes, pending codes and displays DTC definitions based on the built-in database(more than 3000 codes) on the TFT screen, find out the root causes and clear the codes after fixed.
  • 【LIVE DATA & RETRIEVE FREEZE FRAME】 - This diagnostic scan tool for accurate diagnosis enables you to retrieve data from vehicle sensors, such as Engine RPM, Intake air temperature, Short/Long term fuel, Misfire data and etc. The freeze frame is stored in the PCM together with the diagnostic trouble code (DTC) related to the fault. Comparable to a fixd car diagnostic tool, the VD10 car code reader car scanner can be a valuable & practical diagnostic aid and also greatly help when diagnosing intermittent problems.
  • 【I/M READINESS for THE S-nn-0-g CHECK】- OBDII vehicle may not pass the annual inspection unless the required monitors since reset are complete. So you should at least read the readiness monitors and make sure they are ready. This car obd2 scanner diagnostic tool is equipped with I/M readiness function to check the operations of the e-m-issi0n system on OBD2 compliant vehicles, run I/M monitor readiness test, checking if the pass vehicle s-m-0-g inspection.
Bestseller No. 4
VDIAGTOOL VD30 Pro Car Code Reader, OBD2 Scanner Diagnostic Tool for Cars and Trucks, Check Engine Code Reader, OBD2 Scanner with Reset, Live Data, Freeze Frame, I/M Readiness for All OBDII Vehicles
  • 【ENHANCED OBDII SCANNER DIAGNOSTIC TOOL】VDIAGTOOL VD30 Pro performs all 10 OBD2 tests: Turn off Check Engine Light(CEL) , Read/Clear Fault Codes , Live Data(4-In-1 Graphing) , Freeze Frame , One-Click I/M Readin_ess(Smo_g Check) , On-Board Monitor Test(Mode 06) , Component Test , O2 Sensor Test , Vehicle Info , Module Present and useful features like , Voltage Test , DTC Lookup , Data Playback & Printing. Get this car code reader today and save your time and costly trip to a dealership!
  • 【EASY TO USE】The VDIAGTOOL VD30 Pro obd2 scanner is specifically designed for car owners, providing an intuitive and user-friendly interface that caters to individuals with limited automotive knowledge. It effectively diagnoses the cause of the check engine light, retrieves and clears engine fault codes, deactivates the check engine light (MIL), and resets monitors.
  • 【RELIABLE PERFORMANCE LASTS FOR YEARS】The VDIAGTOOL VD30 Pro car code reader and reset tool is meticulously crafted using the latest upgraded chip, and high-quality wear-resistant and drop-resistant materials to withstand the most challenging conditions, offering longevity and reliability in every diagnostic session. Continuously updated to ensure compatibility with the latest vehicle models and technologies, it promises reliable performance for years to come.
  • 【ONE-CLICK SMO_G CHECK】 VDIAGTOOL VD30 Pro OBD2 scanner code reader features One-Click I/M Readiness hot key that shows various sensors ready status on a single screen and help you keep the engin_e in good conditions, and get the vehicle ready for the annual smo_g check.
  • 【DTC LOOKUP+VOLTAGE TEST+DATA REVIEW, PLAYBACK & PRINTING】VDIAGTOOL VD30 Pro auto scanner comes with 98563+ built-in DTC library that shows brief fault code definitions right on the display. This scanner for car comes with voltage test feature to check real-time battery voltage and no more voltage too low to start the car again. Data Review & Playback and Printing features allow you to review the recorded live data, play it back or print it out to share with your mechanic or customers.
Bestseller No. 5
VDIAGTOOL Bidirectional Scan Tool VD70 Lite 2025 Newest Scanner for Car with V210 Automotive Electrical Open Short Finder Circuit Tester Wire Breaker Finder DC 6-42V
  • 【Why VDIAGTOOL VD70 Lite is A Game Changer?】VDIAGTOOL VD70 Lite offers essential car inspection and repair features at a more affordable price(Under $300), including Full Bidirectional Controls, OE Factory Level All Systems Diagnostics, 31+ Hot Services, CAN FD & DoIP, Comprehensive Data Streaming Capabilities (Export as CSV, Recording, Playback, 8-in-One), 3-Year Software Update, etc. Perfect choice for DIYers, Car Owners, Technicians and Mechanics!

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Last update on 2025-05-06 / Affiliate links / Images from Amazon Product Advertising API


 

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