NHTSA ID Number: 11017258
Manufacturer Communication Number: PIT6362A
TSB/Document Date: 2025-04-28
Summary
This preliminary information communicates to dealership technicians various radio concerns are all related to software and Engineering is currently working on a design improvement.?
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TSB/Document ID: PIT6362A
- Identifier the manufacturer uses to identify the communication and the way it can be located by those searching for it.
Replacement Service Bulletin Number:
- Replacement service bulletin number.
MFR Communication Date: 2025-04-14
- Date the communication was disseminated by the manufacturer.
MFR Internal Campaign ID/Software Version:
- Manufacturer's unique identifier for the service campaign if this communication is a related one.
Communication Type: Service Bulletin/Repair Instructions
- Service Bulletin / Repair Instructions - Service Campaign - Warranty Program / Extension - Over The Air - Emissions - Other
NHTSA Components: UNKNOWN OR OTHER
- NHTSA Component(s) of the products involved in communications.
MFR Component System:
- Manufacturer's top-level component of the products involved in communications.
MFR Component Subsystem:
- Manufacturer's component subsystem of the top-level component identified above.
Bulletin No.: PIT6362A Published date: 04/14/2025 Preliminary Information PIT6362A Various Radio Concerns RPO IVD And IVE Models Brand: Model: Model Years: BuickEnvision 2024 Buick
Enclave 2025 Cadillac
CT5 2025 Cadillac
Escalade IQ 2025 Cadillac
Escalade 2025 Cadillac
Escalade ESV 2025 Cadillac
LYRIQ 2024 Cadillac
XT4 2024 Chevrolet
Blazer EV 2024 Chevrolet
Colorado 2024 Chevrolet
Equinox 2025 Chevrolet
Equinox EV 2024 Chevrolet
Silverado EV 2024 Chevrolet
Suburban 2025 Chevrolet
Tahoe 2025 Chevrolet
Traverse All New 2024 GMC
Acadia 2024 GMC
Canyon 2024 GMC
Sierra EV 2025 GMC
Terrain 2025 GMC
Yukon 2025 GMC
Yukon XL 2025 - 2025 - 2025 - 2025 - 2025 - 2025 - 2025 - 2025 - 2025 - 2025 VIN: Engine: Transmissions: from to All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All All Involved Region or Country United States, Canada, Mexico, Europe, Uzbekistan, Middle East, Israel, Palestine, Bolivia (West), Chile (West), Colombia (West), Ecuador (West), Peru (West), S. Korea, China GMPI, Phiippines, Australia/New Zealand Additional Options (RPO) IVD and IVE Condition A customer may comment they are seeing any of the issues mentioned below. Cause This is due to a software anomaly Correction: Below is a list of issues a customer may see. Please inform them that this is due to a software anomaly and The PI will be updated or replaced with TSB once a determination has been made. DO NOT replace ANY parts for this concern. Apple Carplay Carplay black screen CarPlay crashed and disconnected while driving CarPlay phone calls either switching back to my phone Map view displays blank activity instead of Carplay route when CarPlay is navigating Microphone indicator remains active if CarPlay is disconnected during Siri session Not connecting Loss of phone and radio audio, but chimes can be heard When playing music through wired CarPlay, and you receive phone call after hanging up when adjusting volume it will be stuck on adjusting phone volume and not music volume Wired CarPlay is not resumed after cold IGN cycle Apps Cadillac
escalade V-series only: Performance timer not working in Long wheel base (LWB). Automatic Park Assist Camera Viewport partially visible on APA screen Audio Lost media audio and VR/Phone call audio after source switch Audio cuts out each time drive mode is pressed Audio did not resume after mute/unmute Audio doesn't work but chimes do Audio is crackling Choppy audio (Cadillac
only) FM tuner audio muted at start up Lost Audio after DIC notification The Max Volume at Start up setting is seemingly not working as expected. No Audio after ending OnStar call No Audio at start up Phone audio and radio audio inop. Chime ok. Audio source Switching Audio source doesn't work properly Black screen Blackscreen on radio display for few seconds Bluetooth "Unable to delete or disconnect Bluetooth through connections page" Camera "Backup camera view flickering between front and rear views" Black screen when shifting from R to P Camera app inop when switching to reverse or clicking camera icon Camera App launched with Video Feed and Buttons but no background in Reverse from APA app Camera app not launching from FCC or main screen. RVC ok Camera image shows wrong vehicle Camera performance Camera View Stuck After Pressing 360 Hard Button, Recovered During Drive delayed camera bring up Green camera feed/picture is displayed in the top-down views HMI covers the Rear View for half a second Inop No rear camera No RVC - Red Camera Icon RPO 9C1 only - Ignore the RVC min Brightness when gear is valid but not in reverse. RVC black screen "The camera view and menu will display after 12s when switching gear from P to R after long boot cycle." Turn signal camera background is transparent When in reverse wrong view is displaying Cluster Frequent Dimming of Cluster when on Active Bluetooth call "After ignition cycle cluster is displaying map view first and later changing to single gauge view" Black screen Cluster Display EV on ICE Vehicle "Cluster speedometer is covered by Audio Source and Recent Calls list pop-up (8 inch cluster only)" Does not show 10th gear False Jack Knife Alert, incorrect TAA after shifting to reverse "Rear Pedestrian Collision Alert when setting gear into Reverse in Backing up APA page" Red Jack-Knife Alert dismissed by automatic view change "The Trailer alert cannot display in cluster when sending related signal" (Buick
and Cadillac
only) left side of cluster touch inop Right side of cluster audio metadata disappears Connectivity Inop Display Background Theme mismatch between IPD and VCD after USB SW flash Settings app icon disappear on home screen after unlocking profile, the home screen is empty Black screen after updating the radio Black screen Black screen is stuck when shifting from reverse to park "Buttons change volume but volume level not visible when changing using steering wheel controls." Default theme is not applied on the VCU home screen Display Brightness does not return to Day Mode from Night Mode GMC
Approach Animation disables on driver door close When launching Video application, video metadata or empty card will be shown in custom home page The FCC and RCC may take longer to come on than other displays The theme color of apptray will change to blue after factory reset. Themes app showed up itself on Home screen and not changing theme properly Wrong theme is shown when selecting a different theme After ending a call via Bluetooth the infotainment screen went completely black for approximately 30 seconds Front command center (Escalade and Escalade IQ Only) Black screen "FCC keyboard does not dismiss when navigating away from text prompt with MFC" Keyboard does not display Keyboard stuck 5s and FCC black 2s when taping hide keyboard button on FCC "Keyboard Unavailable while driving"" is displayed in FCC when in park and vehicle is not moving When in infotainment mode only “IGN off” the FCC will be blank Unable to change FCC View layout. Only HVAC, LKA and camera functions are working and does not recover after an ignition cycle Front camera Black screen Geofence Ride height location is saved and no other popup is displayed HUD Black screen The Onstar Advisor call icon and text displayed on the AR HUD are too small. HVAC Bottom row HVAC controls not shown on center display - recovered with touching camera app icon Fan speed cannot be controlled using google Assistant voice command HVAC hard buttons amber indicators doesn't dim in night time mode with dimming control switch. MFC MFC not working on main screen Pop up notification for using the MFC may not show up on screen and appears to be a touch screen inop concern MyBrand App Unable to come out of full screen dialog with spinner from Payment App after clicking on Buy now for a data plan from MyBrand Store MyCadillac App only In vehicle notifications options time out while loading. (using Sign In with Mobile App) Radio False setting of overtemperature warning Rear command center (Escalade and Escalade IQ Only) Black screen Reboot Software update OTA to enable power door options, the menu did not populate until after a cold boot Vehicle cannot receive updates to uOTA client app when it has any updates/enhancements available at GM back office to be delivered to vehicle. Stability Reboot Full shutdown instead of suspend mode- full cold boot will take longer than resume Slow boot up VCU taking too long to boot up and go into Reverse Camera Steering wheel controls Steering wheel next/previous track buttons stopped working Steering wheel scroll wheel changes audio station in opposite direction from which the user is scrolling. Themes The themes app is missing and has different theme/ background colors on cluster and ICS screens. Trip Odometer Trip Odometer value not resetting when pressing reset button Ultra cruise Ultra Cruise showing up on the Settings App Info when it is disable Vehicle status The left rear Trailer Tire Pressure/Trailer Tire Temperature High alert is not displayed next to the left rear wheel No vehicle image Virtual controls blocked from exiting key fob pairing or from starting a new pairing process Child Safety Locks is setting mismatch message on the center display when hitting the CSL button Customer will see "Vehicle Guide" app on IHU home screen and upon clicking it, the myBrand app will crash because we are still in implementation phase for Vehicle Guide Heated seat button inop Hidden Ambient Lighting "Inoperative wireless charging buttons showing up in open driver door on approach" Lane keep assist defaults to off on startup MYBRAND app visibility The keyboard may not appear when trying to type on the screen Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time * 3486468 Verify various radio concerns 0.2 Hr. *This is a unique Labor Operation for Bulletin use only. Version History Version 2 Modified 04/02/2025 - Created On. 04/14/2025 - Updated Correction. GM Global Brands © 2025 General Motors
. All Rights Reserved.
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