After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: EQ08015
Date Opened: 2008-12-30
Date Closed: 2010-04-29
Manufacturer’s Name: COACHMEN INDUSTRIES, INC.
Component Description: EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
Summary Description: Irvine Shade & Door Glass Shower Doors
Summary
On September 6, 2007 Keystone
RV Company notified NHTSA (07V-411) that certain Irvine Shade & Door glass shower doors with towel bars could break if pressure is applied to the towel bar.The risk of glass breakage can result in personal injury.Keystone stated that vehicles produced between October 19, 2006 and July 26, 2007 were affected.On December 4, 2008 Coachmen RV notified NHTSA (08V-639) that Coachmen vehicles produced between June 15, 2001 and August 6, 2007 also contained this equipment.On 12/30/2008, RMD mailed Irvine an IR letter requesting its customer list and determination on whether an equipment Defect Report would be filed with NHTSA.After no response, another IR letter was mailed to Irvine on 3/5/2009.Irvine submitted a customer list to NHTSA's Chief Counsel on 6/4/2009 requesting confidentiality for its customer list.However, no letter was submitted answering RMD's questions on whether a Defect Report would be filed.On 11/13/2009, Chief Counsel granted confidentiality to Irvine's customer list while allowing limited release of OEM names for needed RMD mailings.On 12/23/2009, RMD mailed IR letters to 161 companies identified as vehicle manufacturers & new vehicle alterers (out of 502 customers on Irvine's customer list).IR response statistics below: IR letters mailed: 161 IR Responses :72 No response :63 Returned letters:26Of those responding to RMD's IR letter, 75% (54 of 72 companies) stated they had never purchased the subject glass shower doors from Irvine.Irvine supplied many of these companies with a letter stating that the inclusion of their company name on the customer list submitted to NHTSA was done in error.No revised or corrected customer list was ever submitted to RMD.Those companies that did purchase the subject shower doors chose not to file any subsequent Defect Reports citing ongoing reviews of warranty claims or no substantial warranty history at all.On 3/22/2010, another IR letter was mailed to Irvine requesting a corrected customer list and defect determination.No response was ever received.Preliminary referral to NHTSA Chief Counsel indicates this matter will not be addressed immediately due to current workload.Future referral to NCC for civil penalties is likely considering Irvine's inability to respond to several NHTSA information requests under 49 USC 30166.This EQ is closed.
NHTSA Action Number: EA08026
Date Opened: 2008-12-22
Date Closed: 2010-06-04
Manufacturer’s Name: General Motors, LLC
Component Description: SUSPENSION:FRONT:SPRINGS:COIL SPRINGS
Summary Description: Front Suspension Coil Spring Fracture
Summary
To date, ODI is aware of 142 non-duplicative complaints related to the alleged defect.In addition, ODI is aware of 2,626 subject vehicles with one or more warranty claims related to the alleged defect.In total, ODI is aware of 2,714 unique subject vehicles that have experienced one or more front suspension coil spring fractures.ODI is not aware of any crashes or injuries related to the alleged defect.The engineering design and testing data supplied by GM, along with the frequency of consumer complaints and warranty claims related to the alleged defect, tends to support the position that, in general, the coil springs that fractured on many subject vehicles did not achieve the expected service life.However, in regard to the subject vehicles, a front suspension coil spring fracture itself has little safety consequence, as evidenced by the minimal impact on vehicle ride and handling and by the number of drivers who were unaware of the failure condition for some time until alerted by service personnel.The ratio of tire punctures to coil spring fractures appears low and there are no reports of crashes, deaths or injuries related to the alleged defect. A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will continue to monitor this issue and will take further action if warranted by the circumstances.See the EA08-026 Engineering Analysis Closing Report for more details.
Read More...NHTSA Action Number: PE08072
Date Opened: 2008-12-16
Date Closed: 2009-04-15
Manufacturer’s Name: Toyota Motor Corporation
Component Description: ELECTRONIC STABILITY CONTROL
Summary Description: ELECTRONIC STABILITY CONTROL AND/OR TRAC
Summary
ODI HAS RECEIVED 64 CONSUMER REPORTS AND TOYOTA HAS RECEIVED 96 REPORTS THAT ALLEGE INCIDENTS OF INAPPROPRIATE ACTIVATION OF EITHER THE ELECTRONIC STABILITY CONTROL SYSTEM [TOYOTA NOMENCLATURE: VEHICLE STABILITY CONTROL (VSC)] AND/OR THE TRACTION CONTROL SYSTEM IN MODEL YEAR (MY) 2003 TOYOTA SEQUOIA VEHICLES.DURING THE ACTIVATION OF EITHER SYSTEM THE DRIVER LOSES THROTTLE CONTROL AND ONE OR MORE BRAKES MAY APPLY CAUSING THE VEHICLE TO SLOW SUDDENLY.DURING THESE ACTIVATION EVENTS THE BRAKE LIGHTS ARE NOT ILLUMINATED TO SIGNAL TO FOLLOWING TRAFFIC THAT THE VEHICLE IS SLOWING.SOME OF THE COMPLAINANTS ALLEGE ALMOST BEING STRUCK BY FOLLOWING OR CROSSING TRAFFIC BECAUSE OF THE UNEXPECTED DECELERATION.IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER FOR PE08-072, TOYOTA INDICATED THAT IT HAS REVIEWED THE REPORTS SUBMITTED TO ODI AND TO TOYOTA AND THAT IT BELIEVES THAT THERE ARE SEVERAL ISSUES RESPONSIBLE FOR THE REPORTED INCIDENTS.IT IS TOYOTA'S OPINION THAT THE VSC SYSTEM WAS OPERATING AS DESIGNED AND THAT THE REPORTS ARE MOST LIKELY RELATED TO THE APPLICATION OF THE TRACTION CONTROL SYSTEM RATHER THAN THE VSC SYSTEM.AT THIS TIME TOYOTA HAS NOT DETERMINED THAT A SAFETY-RELATED DEFECT EXISTS IN THE MY 2003 SEQUOIA VEHICLES. THIS PRELIMINARY INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS (EA09-006) TO CONTINUE TO INVESTIGATE THE SCOPE, FREQUENCY, AND SAFETY-RELATED CONSEQUENCES OF THE ALLEGED DEFECT.
NHTSA Action Number: PE08071
Date Opened: 2008-12-15
Date Closed: 2009-05-29
Manufacturer’s Name: Hyundai Motor America
Component Description: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Recall Campaign: 09V171
Summary Description: INTERIOR DOOR HANDLE LACERATION HAZARD
Summary
THE MANUFACTURER HAS ISSUED A SAFETY RECALL NOTIFICATION AS A RESULT OF THIS INVESTIGATION.THE RECALL AFFECTS 91,202 MY 2002-2003 SUBJECT VEHICLES PRODUCED FROM JANUARY 28, 2002, THROUGH MARCH 22, 2003.THE VEHICLE RECALL POPULATION WAS DEFINED BY THE MANUFACTURER'S USE OF A NEW SUPPLIER FOR THE CHROME PLATING PROCESS BEGINNING IN JANUARY 2002, AND A PRODUCTION CHANGE IN MARCH 2003 TO IMPROVE ADHESION OF THE PLATING TO THE DOOR HANDLE.VEHICLES BEING RECALLED REPRESENT 59 PERCENT OF THE TOTAL MY 2002-2003 PRODUCTION, BUT ACCOUNT FOR 91 PERCENT OF THE CONSUMER COMPLAINTS RECEIVED.THE PROCESS CHANGE FOR MY 2002 VEHICLES RESULTED IN A DRAMATIC INCREASE IN COMPLAINTS (1200 PERCENT ON A PER UNIT RATE BASIS).MY 2003 VEHICLES BUILT AFTER MARCH 2003 PRODUCTION CHANGE SHOWED A SIMILAR DECLINE IN THE COMPLAINT RATE.BASED ON THE MANUFACTURER'S ACTION, THIS INVESTIGATION HAS BEEN CLOSED.
Read More...NHTSA Action Number: PE08069
Date Opened: 2008-12-09
Date Closed: 2009-07-01
Manufacturer’s Name: Mack Trucks, Inc.
Component Description: SERVICE BRAKES, AIR:SUPPLY
Summary Description: AIR COMPRESSOR DISCHARGE LINE
Summary
ODI opened this investigation based on a review of Early Warning Field reports which indicated instances of the air compressor discharge line coming loose or separating on certain model year 2008 Mack Trucks.Further review indicated that Mack had issued a Service bulletin (#SB 531014) in May 2008.A revised air line was incorporated into production in May 2008 and the ferrule type fitting was changed to a 37 degree flare compression type fitting.The failure resulted in a diminished air supply to the truck's braking system.During the investigation, ODI collected information from Mack, examined warranty claims, discussed the problem with fleet managers and confirmed that the subject vehicles meet the requirements of FMVSS 121, (Air Brake Systems).This standard includes a requirement for an air pressure gauge, and an audible and visual warning signal. The air system normally operates at 100 -120 psi.If the air discharge line becomes loose, the system will continue to hold air but replenishment may be diminished depending on the degree of leakage.If the air line separates, air system replenishment will cease and air pressure will drop as system air is used during brake applications.As the air pressure drops, the dashboard mounted gauge provides a continuous pressure status. Drivers are required to have a CDL (commercial drivers' license) with air brake endorsement and part of the training to obtain such a license includes learning how to monitor and respond to the air pressure system gauges.As the pressure drops below 60 psi, the audible/ visual warning device activates alerting the driver to take appropriate action to stop the truck in a safe location.If the air pressure is allowed to drop below 45 psi, the parking brakes will began to apply.ODI confirmed that approximately 94% percent of the trucks have engine brakes that provide supplemental braking and allow a driver with a leaking discharge line to use the compression of his engine to slow the truck, thus further preserving available air pressure.Using warranty claim data, ODI contacted 47 owners/drivers to gain an understanding of the problem and learned that 16 of the 47 discovered the problem while the truck was parked.Of the 31 drivers that discovered the problem while driving only 13 found it necessary to stop on the roadway's shoulder.Of those 13, four made temporary repairs in place and continued driving the truck. The remaining 18 were able to safely drive to a location away from the roadway to wait for assistance.Thus, 38 of the 47 vehicles surveyed were repaired in a garage or facility. Nine of the 47 were apparently towed.ODI has carefully reviewed the warranty claims and concluded that 639 reports are applicable in that warranty was performed on those trucks to replace or repair the defective air compressor fitting.Based on fleet interviews and warranty claim review, ODI believes the vast majority of the warranty claim repairs were performed in safe locations.The data indicates that the majority of failures were resolved off the highway in a safe location due to the warning system required by FMVSS 121 or during the driver's daily truck inspection required by the Federal Motor Carrier Safety Administration.During the investigation, ODI established that no crashes, injuries or fatalities have occurred as a result of this problemOn May 21, 2009, Mack announced that they would conduct an Owner Notification Program to address this matter and as of June 24, 2009, 824 trucks have been repaired. After examining all the relevant facts (no crashes, deaths or injuries, mandated audible and visual warning, 94% of the subject vehicles ha
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- 【Extensive Compatibility】After the upgrade, the compatibility is wider and more accurate! HD601 heavy duty truck scanner supports all major truck models that comply with standard protocols (SAE J1939, SAE J1708, ISO 14230-4, ISO 15764-4 and ISO 9141-2, ISO 27145-4 and Euro6). Fits for Cummins, Paccar, Detroit, Perkins, Freightliner, International, Peterbilt, Ford, Class 4-Class 8 trucks, etc. It also check engine diagnosis on most cars, minivans and light trucks
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