After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE07045
Date Opened: 2007-09-04
Date Closed: 2008-01-04
Manufacturer’s Name: BMW
of North America, LLC
Component Description: AIR BAGS
Summary Description: BMW AIRBAG LIGHT ILLUMINATION
Summary
IN CERTAIN MY 2005 THROUGH MY 2006 BMW VEHICLES, THE OCCUPANT CLASSIFICATION SYSTEM (OCS) FOR THE PASSENGER FRONTAL AIRBAG MAY MALFUNCTION AND RENDER THE PASSENGER AIRBAG INOPERATIVE.IN JUNE 2006, BMW ISSUED A TECHNICAL SERVICE BULLETIN (SI B 72 02 06) REGARDING THE ILLUMINATION OF THE AIRBAG WARNING LIGHT AND THE PASSENGER AIRBAG STATUS LAMP.ILLUMINATION OF THESE LIGHTS WARN THAT AN OPEN ELECTRICAL CIRCUIT MAY BE PRESENT WITHIN THE PASSENGER SEAT MAT SENSOR.WHEN BOTH OF THE LIGHTS ARE ILLUMINATED, THE PASSENGER FRONTAL AIR BAG WILL NOT DEPLOY IN A FRONTAL CRASH.CERTAIN BMW VEHICLES IN ADDITION TO THE SUBJECT VEHICLES CONTAIN THE SAME SEAT MAT SENSOR.THESE ARE THE MY 2004 5-SERIES, 7-SERIES AND X3, THE MY 2004 THROUGH 2006Z-4 SERIES AND MY 2006 3-SERIES, 6-SERIES AND X5 VEHICLES.AN IMPROVED SEAT MAT SENSOR WAS INTRODUCED IN DECEMBER 2005 FOR THE MID-MY 2006 PRODUCTION.IN RESPONSE TO ODI'S INFORMATION REQUEST LETTER, BMW PROVIDED 1,172 OWNER REPORTS AND 28,238 WARRANTY CLAIMS.INITIAL REVIEW OF THE DATA INDICATE THAT 280 NON-DUPLICATING OWNER REPORTS AND 13,051 NON-DUPLICATING WARRANTY CLAIMS MAY BE RELATED THE SUBJECT DEFECT ISSUE ON THE SUBJECT VEHICLESTHIS PRELIMINARY EVALUATION IS BEING UPGRADED TO AN ENGINEERING ANALYSIS (EA08-001).
NHTSA Action Number: PE07044
Date Opened: 2007-08-16
Date Closed: 2007-12-11
Manufacturer’s Name: General Motors, LLC
Component Description: LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Summary Description: POWER SLIDING DOOR OPENING
Summary
ODI HAS RECEIVED REPORTS THAT THE POWER SLIDING DOORS OPENED WITHOUT COMMAND WHILE THE VEHICLE WAS IN MOTION ON MODEL YEAR 2005 AND 2006 GENERAL MOTORS MINIVANS (CHEVROLET UPLANDER/VENTURE, PONTIAC MONTANA SV6/MONTANA, BUICK TERRAZA, AND SATURN RELAY).SOME REPORTS INDICATE THAT THE DOOR MAY NOT HAVE BEEN CLOSED AND LATCHED BEFORE DRIVING AWAY CAUSING THE DOOR TO REVERSE (OPEN) AT LOW VEHICLE SPEEDS.HOWEVER, OTHER REPORTS INDICATE THAT THE DOOR WAS INITIALLY SHUT THEN OPENED AFTER DRIVING FOR SEVERAL MINUTES AND/OR MILES AT VEHICLE SPEEDS BETWEEN 20 AND 70 MPH.ODI HAS UPGRADED THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS (EA07-019) TO FURTHER ASSESS THIS ISSUE.
NHTSA Action Number: EA07011
Date Opened: 2007-08-14
Date Closed: 2008-08-13
Manufacturer’s Name: BMW of North America, LLC
Component Description: STEERING:ELECTRIC POWER ASSIST SYSTEM
Summary Description: ENGINE COMPARTMENT FIRE
Summary
THE OFFICE OF DEFECTS INVESTIGATION (ODI) ANALYZED CONSUMER COMPLAINTS TO BMW OF NORTH AMERICA, LLC (BMW)AND TO ODI THAT ALLEGED FAILURES OF THE ELECTROHYDRAULIC POWER STEERING (EHPS) USED IN MODEL YEAR 2002 THROUGH 2003 MINI COOPER VEHICLES.THE ANALYSIS DETERMINED THAT 43 OF THE 52 (83%) REPORTS WERE RELATED TO ALLEGATIONS OF POWER STEERING LOSS AND 9 (17%) WERE RELATED TO ALLEGATIONS OF ENGINE COMPARTMENT FIRES. ALTHOUGH SOME OF THE REPORTS ALLEGING FIRES NOTE SMALL FLAMES WERE VISIBLE IN THE ENGINE COMPARTMENT, ANALYSIS OF THE DAMAGE CAUSED BY THESE FAILURES INDICATES THAT EVEN THE MOST SEVERE INCIDENTS WERE LIMITED TO LOCALIZED THERMAL DAMAGE TO THE EHPS ELECTRICAL CONNECTIONS AND WIRING INSULATION.NONE OF THE COMPLAINTS ALLEGING LOSS OF POWER ASSISTED STEERING INDICATED THAT THE INCREASED EFFORT RESULTED IN A CRASH OR LOSS OF VEHICLE CONTROL. A SAFETY-RELATED DEFECT TREND HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL MONITOR THIS ISSUE AND RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY CIRCUMSTANCES.SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.
NHTSA Action Number: EA07012
Date Opened: 2007-08-14
Date Closed: 2008-12-10
Manufacturer’s Name: Land Rover
Component Description: POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Recall Campaign: 08V635
Summary Description: FRONT DIFF. / PROPELLER SHAFT FAILURE
Summary
SUMMARY:IN A LETTER DATED DECEMBER 2, 2008, FORD MOTOR COMPANY (FORD) NOTIFIED NHTSA THAT LAND ROVER IS CONDUCTING A SAFETY RECALL OF MODEL YEAR (MY) 2003 THROUGH 2005 RANGE ROVER VEHICLES BUILT AT THE SOLIHULL (UK) ASSEMBLY PLANT FROM JANUARY 3, 2002 THROUGH FEBRUARY 22, 2005, TO REPLACE THE FRONT DRIVESHAFT JOINT (NHTSA RECALL NO. 08V-635, LAND ROVER RECALL NO. P041). THE FRONT DIFFERENTIAL COUPLING SLEEVE AND THE PROPELLER SHAFT MAY BE MISALIGNED RESULTING IN SPLINE WEAR OVER TIME, WHICH MAY EVENTUALLY RESULT IN THE SPLINES SHEARING.THE DEFECT CONDITION CAN RESULT IN A LOSS OF PROPULSION AND SUBSEQUENT VEHICLE DISABLEMENT IN THE ROADWAY OR ON THE SHOULDER OF THE ROADWAY. FURTHERMORE, THE DEFECT CONDITION CAN ALSO CAUSE LOSS OF THE TRANSMISSION LOCK FUNCTION WHEN THE VEHICLE IS SHIFTED INTO THE PARK POSITION.THE LOSS OF THE TRANSMISSION LOCK FUNCTION CAN CAUSE A VEHICLE ROLLAWAY CONDITION IF THE EMERGENCY BRAKE IS NOT APPLIED AND THE VEHICLE IS UNATTENDED BY THE DRIVER. IN JULY 2008, LAND ROVER INITIATED A SERVICE ACTION (Q041) INSTRUCTING DEALERS TO INSTALL A REDESIGNED FRONT PROPELLER SHAFT, FRONT DIFFERENTIAL COUPLING AND HEAT SHIELD KIT TO ADDRESS THE MISALIGNMENT AND SUBSEQUENT SPLINE WEAR.THIS IS THE SAME REPAIR PROCEDURE THAT WILL BE USED IN SAFETY RECALL 08V-635.APPROXIMATELY 48 PERCENT OF THE SUBJECT VEHICLES (18,000) HAVE HAD THE REMEDY PERFORMED UNDER SERVICE ACTION Q041 AS OF DECEMBER 2, 2008. ODI BELIEVES THAT SUDDEN LOSS OF MOTIVE POWER WITHOUT WARNING AND FAILURE OF THE TRANSMISSION LOCK FUNCTION ARE SAFETY CONSEQUENCES THAT, PARTICULARLY IN THE CONTEXT OF THE HIGH FAILURE RATE OF THE SUBJECT COMPONENTS, REPRESENT AN UNREASONABLE RISK TO MOTOR VEHICLE SAFETY AS STATED IN A RECALL REQUEST LETTER SENT TO FORD AND LAND ROVER ON NOVEMBER 6, 2008.LAND ROVER DOES NOT AGREE, BUT IS CHANGING ITS CUSTOMER SATISFACTION PROGRAM TO A SAFETY RECALL AS ODI REQUESTED. LAND ROVER NOTED THAT IT WAS AWARE OF ONE ALLEGED ACCIDENT; HOWEVER, IT WAS UNAWARE OF ANY INJURY OR VEHICLE DAMAGE ASSOCIATED WITH THE ALLEGED ACCIDENT.LAND ROVER'S RECALL RESOLVES THE SAFETY DEFECT CONCERNS PURSUED BY THIS INVESTIGATION. THIS ENGINEERING ANALYSIS IS CLOSED.
NHTSA Action Number: PE07042
Date Opened: 2007-08-14
Date Closed: 2007-11-20
Manufacturer’s Name: Mercedes-Benz USA, LLC
Component Description: SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION:LINES AND FITTINGS
Summary Description: AIR SUSPENSION SYSTEM FAILURE
Summary
THE SUBJECT S-CLASS VEHICLES CONTAIN A COMPRESSED AIR SUSPENSION SYSTEM THAT USES AIR STRUTS ON EACH OF THE FOUR WHEELS IN LIEU OF TRADITIONAL SPRINGS AND SHOCK ABSORBERS.THESE AIR STRUTS USE COMPRESSED AIR TO SUPPORT THE WEIGHT OF THE VEHICLE AND CONTROL RIDE HEIGHT.IN THE EVENT OF THE LOSS OF AIR FROM THE SYSTEM, AN ALERT WILL FLASH ON THE INSTRUMENT CLUSTER WARNING THE DRIVER TO EITHER DRIVE CAREFULLY OR TO STOP THE VEHICLE.THE VEHICLE RIDE HEIGHT CAN BE REDUCED BY AS MUCH AS 105 MM BELOW NORMAL RIDE HEIGHT BEFORE THE FULL LOAD OF THE VEHICLE FOR THAT WHEEL COMES TO REST ON A STEEL ROD, WITH A RUBBER STOP ON THE END, LOCATED IN THE SHOCK ABSORBER.THIS REST-STOP CONDITION IS DESIGNED SUCH THAT THERE IS NO IMPACT ON VEHICLE CONTROL.MERCEDES-BENZ (MBUSA) SUPPLIED VIDEO SHOWING A VEHICLE IN THIS CONDITION OPERATING UNDER SEVERAL DIFFERENT SITUATIONS INCLUDING EVASIVE MANEUVERS DEMONSTRATING THE ABILITY OF THE VEHICLE TO BE CONTROLLED EFFECTIVELY WITH A RIDE HEIGHT REDUCED TO THE MINIMUM.ONLY THOSE COMPLAINTS TO ODI AND MBUSA THAT ALLEGED A STEERING INTERFERENCE DURING A REDUCED RIDE HEIGHT CONDITION WERE COUNTED IN THIS RESUME FAILURE REPORT.SOME COMPLAINTS ALLEGED THAT WITH A REDUCED RIDE HEIGHT AND A STOP NOW WARNING MESSAGE THERE WAS A RUBBING NOISE WHEN TURNING, BUT THE ABILITY TO STEER THE VEHICLE WAS NOT COMPROMISED.A SAMPLING OF WARRANTY CLAIMS SUBMITTED BY MBUSA DID NOT REVEAL ANY INDICATING A LOSS OF CONTROL DUE TO AN AIRMATIC SYSTEM FAILURE.THERE WAS ONE CRASH REPORTED BY MBUSA TO ODI BUT THE INFORMATION AVAILABLE INDICATED THAT IT RELATED TO SUSPENSION SYSTEMS AND IT WAS NOT POSSIBLE TO VERIFY THAT THE INCIDENT WAS RELATED TO AN AIRMATIC SYSTEM FAILURE. FURTHER USE OF AGENCY RESOURCES IN THIS MATTER DOES NOT APPEAR TO BE WARRANTED.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND WILL TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.THIS PRELIMINARY EVALUATION IS CLOSED.
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