After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE09025
Date Opened: 2009-05-13
Date Closed: 2009-10-02
Manufacturer’s Name: General Motors
, LLC
Component Description: STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
Summary Description: POWER STEERING FLUID LEAKS - FIRES
Summary
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
NHTSA Action Number: PE09023
Date Opened: 2009-05-06
Date Closed: 2009-08-05
Manufacturer’s Name: FREIGHTLINER LLC
Component Description: STRUCTURE
Recall Campaign: 09V287
Summary Description: EMERGENCY WINDOW HANDLES BREAK
Summary
THIS INVESTIGATION WAS OPENED AFTER ODI WAS INFORMED BY THE NEW YORK STATE DOT THAT HANDLES ON THE SIDE EMERGENCY PUSH OUT WINDOWS WERE BEING SNAPPED OFF AS PERSONNEL WERE PERFORMING TRANSIT BUS INSPECTIONS. DAIMLER'S INTERNAL INVESTIGATION FOUND THAT BUSES BUILT FROM OCTOBER 30, 2008 TO MARCH 25, 2009 HAD ASSEMBLY LINE PERSONNEL UNFAMILIAR WITH THE CORRECT WINDOW INSTALLATION PROCEDURES.THESE BUSES HAD WINDOWS INSTALLED WITHOUT PROPER SHIMMING, POTENTIALLY RESULTING IN BINDING OF THE WINDOW WHEN ATTEMPTING TO OPEN.DAIMLER HAS FILED A SAFETY RECALL TO INSPECT ALL AFFECTED BUSES AND WILL INSTALL SHIMS AS REQUIRED, ENSURING PROPER OPERATION OF THE WINDOW. THE ACTION TAKEN BY DAIMLER RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
Read More...NHTSA Action Number: PE09021
Date Opened: 2009-05-04
Date Closed: 2009-08-07
Manufacturer’s Name: FREIGHTLINER LLC
Component Description: STRUCTURE:BODY:DOOR
Summary Description: SIDE WHEELCHAIR DOOR AJAR
Summary
THIS INVESTIGATION WAS OPENED AFTER ODI LEARNED THAT DURING IN SERVICE INSPECTIONS CONDUCTED BY THE NEW YORK DOT, THEY IDENTIFIED BUSES ON WHICH THE SIDE WHEELCHAIR DOORWOULD BECOME AJAR DURING THE DRIVING PORTION OF THE INSPECTION.ALLEGEDLY, UNDER CERTAIN CIRCUMSTANCES, WHEN THE DOOR BECOMES AJAR, THE SERVICE BRAKES APPLY AND THE BUS CANNOT BE MOVED UNTIL THE DRIVER GETS OUT OF THE BUS AND SECURES THE DOOR. DAIMLER STATES THAT THE ISSUE STEMS FROM A MISADJUSTED DOOR LATCH SWITCH WHICH RESULTS IN AN OVERLY SENSITIVE AND FALSE LATCH SIGNAL. THIS CONDITION WOULD CAUSE THE BUZZER IN THE DRIVER'S COMPARTMENT TO SOUND, BUT WOULD NOT CAUSE THE VEHICLE'S BRAKES TO BE APPLIED WHILE THE BUS IS BEING OPERATED.FIELD WORK SHOWS THE DOOR IS NOT ACTUALLY OPEN, RATHER IT IS IN A POSITION THAT WOULD ACTIVATE THE SWITCH AND SEND A FALSE DOOR AJAR WARNING. THIS WAS THE RESULT OF AN IMPROPERLY ADJUSTED DOOR LATCH INTERLOCK SWITCH.FIELD WORK ALSO SHOWS THAT THE BRAKES WILL NOT APPLY UNLESS THE DRIVER SHIFTS THE VEHICLE OUT OF DRIVE INTO NEUTRAL AND IS GOING LESS THAN 5 MILES PER HOUR.DAIMLER REPORTED THATALLDOORS AND SWITCHES ON THE NEW YORKFLEET HAVE BEEN INSPECTED AND ADJUSTED AS NEEDED. BASED ON DAIMLER'S DATA AND FURTHER REVIEW INTO THIS ISSUE, A SAFETY RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF THE AGENCY RESOURCES ARE NOT CURRENTLY WARRANTED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT NO SAFETY DEFECT EXISTS.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION ON THE VEHICLES IF WARRANTED.
Read More...NHTSA Action Number: PE09022
Date Opened: 2009-05-04
Date Closed: 2009-07-09
Manufacturer’s Name: Volkswagen Group of America, Inc.
Component Description: POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
Summary Description: TRANSMISSION FLUID HOSE CHAFE
Summary
ON MAY 4, 2009, THE OFFICE OF DEFECTS INVESTIGATIONS (ODI) OPENED PRELIMINARY EVALUATION PE09-022 TO INVESTIGATE AN OWNER COMPLAINT (ODI NO. 10260517) ALLEGING CONTACT BETWEEN THE ATF COOLING LINE AND THE RADIATOR FAN BLADES.THE COMPLAINT INDICATED THAT THE CONTACT RESULTED IN RAPID ATF FLUID LOSS WHICH RENDERED THE VEHICLE UNDRIVEABLE.THE INCIDENT OCCURRED WITHIN THE FIRST 50 MILES OF SERVICE. IN ITS RESPONSE TO ODI'S INFORMATION REQUEST LETTER FOR PE09-062, VW INDICATED THAT THE INSTALLATION AND DESIGN OF THE ATF COOLING LINES ARE THE SAME FOR BOTH THE REGULAR PASSAT AND PASSAT CC MODELS.VW HAS NOT CHANGED THE DESIGN OR INSTALLATION OF EITHER THE LINES OR RADIATOR FAN SINCE SUBJECT VEHICLE SALES BEGAN.VOLKSWAGEN FURTHER STATED THAT IT IS NOT AWARE OF ANY OTHER INCIDENTS OF ATF LINE CONTACT WITH THE RADIATOR FAN IN THE SUBJECT VEHICLES OR ANY SIMILARLY EQUIPPED VEHICLES.VW BELIEVES THAT THE ONE INCIDENT IS AN ISOLATED CASE OF IMPROPER INSTALLATION OF THE TRANSMISSION FLUID LINES. ODI INSPECTIONS OF SEVERAL MY 2009 PASSAT VEHICLES DID NOT IDENTIFY ANY CONCERNS WITH ATF COOLER LINE ROUTING THAT COULD RESULT IN CONTACT WITH THE RADIATOR FAN BLADES.CONSIDERING THE VERY SHORT TIME IN SERVICE OF THE INCIDENT VEHICLE, IT IS LIKELY ANY SUBJECT VEHICLES WITH SIMILARLY MIS-POSITIONED ATF LINES WOULDHAVE ALREADY FAILED AND BEEN REPAIRED.THE ABSENCE OF ADDITIONAL INCIDENTS SUPPORTS VW'S ASSESSMENT THAT THE SINGLE KNOWN FAILURE WAS A RANDOM AND ISOLATED EVENT. ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
NHTSA Action Number: EQ09004
Date Opened: 2009-04-23
Date Closed: 2010-05-20
Manufacturer’s Name: Robert Bosch, LLC
Component Description: SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
Recall Campaign: 09V225
Summary Description: Bosch Hydraulic Disc Brakes
Summary
On 4/1/09, Navistar notified NHTSA that it had decided certain Workhorse W22 series RV chassis, produced between July 24, 2000 and December 19, 2007, equipped with axles that include Bosch ZOPS or ZOHT pin slide hydraulic disc brakes were defective, and that the defect related to motor vehicle safety.Navistar stated vehicles whose use was occasional or seasonal, such as an RV, and which were equipped with these brakes may experience calipers sticking in the applied position.This can result in brake drag, abnormal heat generation, brake fluid boil, and extended stopping distances, increasing the risk of a crash.NHTSA assigned recall number 09V-110 to this recall.RMD mailed Bosch an IR letter on 4/23/09 requesting information about the defect, the affected customers, quantities shipped, and whether Bosch intended to file a Defect Report.On 5/7/09, Bosch responded stating that it did not agree with Navistar that a defect exists in the equipment, but a customer list was included and, with a confidentiality request, quantities sold to each company were included.Bosch listed 19 companies as receiving the subject hydraulic disc brakes.RMD mailed these 19 companies IR letters on 5/20/09.1 letter, to Athey Products, was undeliverable.17 companies responded with various statements, mostly claiming that their vehicle applications were not similar to recreational vehicles, or that they do not have warranty data pointing to a possible defect, or that the company is only a parts distributor not required to file a Defect Report.Navistar submitted a customer list of companies it sold its recalled chassis to under recall 09V-110.On 6/9/09, RMD mailed IR letters to 13 companies that received the recalled Navistar chassis equipped with Bosch brakes.5 companies chose not to file a Defect Report as the chassis manufacturer was already conducting a recall, but those companies did submit make/model information to RMD.4 companies submitted responses stating they did not receive those specific Navistar chassis.Another 4 companies (Damon Corp~09V-225, Gulf Stream Coach~09V-263, Triple E RV~09V-246, & Universal Specialty Vehicles~09V-263) chose to file Defect Reports for the vehicles they manufactured with the recalled chassis.Of Navistar's affected customers, another 5 companies (Fleetwood, Winnebago, Coachmen, Four Winds, & Airstream) had already filed their subsequent Defect Reports before this EQ was opened. Another company, National RV, is now out of business, so they were not contacted.Finally, on 6/30/09, RMD requested a list for ArvinMeritor's customers that were sold axles with the subject Bosch brakes.After many phone calls, letters, and e-mails, ArvinMeritor submitted a complete customer list on 4/19/10.RMD mailed IR letters to 4 companies identified as vehicle manufacturers on 4/26/10.North American Bus Industries sold all their units to Enjak, Inc.Enjak submitted a response stating they are only a dealer and not required to file a Defect Report.Both Spartan Chassis and El Dorado National submitted responses claiming that warranty history does not support the need for a safety recall of their applicable vehicles.Of the 37 companies contacted regarding these certain Bosch brakes, 4 chose to conduct subsequent safety recalls for their affected vehicles.A total of 10 companies overall (many before the opening of the EQ) chose to recall their affected vehicles.A spreadsheet of contacted companies and responses can be found in the document repository.This EQ is closed.
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