After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE09042
Date Opened: 2009-09-01
Date Closed: 2009-12-08
Manufacturer’s Name: Motor Coach Industries
Component Description: ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
Recall Campaign: 09V446
Summary Description: ALTERNATOR CABLE CHAFING
Summary
THIS INVESTIGATION WAS PROMPTED BY A REVIEW OF SERVICE BULLETINS PROVIDED BYMCI TO THE AGENCY. MOTOR COACH INDUSTRIES (MCI) SUBMITTED A SERVICE BULLETIN/PRODUCT IMPROVEMENT CAMPAIGN (#3016) IN THEIR 579.5 MONTHLY SUBMISSION REGARDING AN ALTERNATOR CABLE CHAFING ISSUE ON D SERIES COACHES EQUIPPED WITH A CATERPILLAR C13 ENGINE AND A 50DN DELCO ALTERNATOR. THE BULLETIN REPORTED THE CABLE CAN CHAFE AGAINST AN ENGINE BRACKET OR AS A RESULT OF MOVEMENT WITHIN THE CABLE CLAMPS.THE CORRECTIVE ACTION IS TO INSTALL A NEW CABLE AND SUPPORT BRACKETS.ODI BELIEVES THAT THERE IS A HIGH RISK FOR A THERMAL EVENT RESULTING FROM ALTERNATOR CABLES CHAFING WITHIN THE ENGINE COMPARTMENT.ODI PLACES INCREASED EMPHASIS ON PREVENTING POTENTIAL FIRES INVOLVING MOTOR COACHES AND OTHER VEHICLES WHICH CARRY LARGE NUMBERS OF PASSENGERS.IN NOVEMBER2009, MCI FILED A SAFETY RECALL (09V-346) OUTLINING THEIRREMEDY PROGRAM TO RESOLVE THIS ISSUE. MCI WILL INSTALL A NEW CABLE WITH A HEAVY DUTY TERMINAL THAT DOES NOT HAVE A SPIRAL LOOM OVER THE CABLE PASSING THROUGH THE CABLE CLAMPS.ALSO, THE NEW CLAMP AND MOUNTING BRACKET WERE CHANGED TO BETTER ALIGN THE CABLE AS IT PASSES THROUGH THE CABLE CLAMP THUS PREVENTING A CHAFING CONDITION. THE ACTION TAKEN BY MCI RESOLVES THIS INVESTIGATION.ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
NHTSA Action Number: PE09039
Date Opened: 2009-08-31
Date Closed: 2009-12-22
Manufacturer’s Name: Volvo Car USA, LLC
Component Description: FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Recall Campaign: 09V483
Summary Description: FUEL PUMP LEAK
Summary
VOLVO HAS DETERMINED THAT DUE TO EXPOSURE TO CERTAIN ENVIRONMENTAL CONDITIONS (HOT CLIMATES AND TEMPERATURE CYCLING) AND VARYING FUEL QUALITY, THE FUEL PUMP FLANGE IN THE XC90 VEHICLES CAN DEVELOP CRACKS.OWNERS MAY NOTICE FUEL SMELL AND/OR FUEL SEEPAGE.DUE TO SIMILAR MATERIAL USAGE, THIS ISSUE ALSO AFFECTS OTHER MY2001-2005 S60/S80/V70/XC70 AND MY2003/2005 XC90 VEHICLES.REVIEW OF THE VOLVO DATA INDICATE THE FREQUENCY OF COMPLAINTS/REPAIRS IS HIGHER IN THE HOT CLIMATE STATES. VOLVO WILL RECALL AND REPLACE THE FUEL PUMP WITH A PART OF A MODIFIED DESIGN/MATERIAL IN APPROXIMATELY 136,100 MY2001-2004 S60/V70/XC70, MY2001-2005 S80 AND MY2003-2005 XC90 VEHICLES IN 19 STATES.THESE STATES INCLUDE AL, AZ, AR, CA, FL, GA, HI, KY, LA, MS, NV, NM, NC, OK, SC, TN, TX, UT, VA AND THE US TERRITORIES.IN ADDITION, VOLVO WILL EXTEND THE WARRANTY COVERAGE TO 10 YEARS/150,000 MILES ON APPROXIMATELY 190,000 VEHICLES FOR THE REMAINING STATES.THIS RECALL/EXTENDED WARRANTY PROGRAM SUPERSEDES PREVIOUS 07V-152/TNN 23-198 PROGRAM ON MY2001-2002 VEHICLES.THIS INVESTIGATION IS CLOSED (SEE RECALL CAMPAIGN 09V-483).
NHTSA Action Number: PE09040
Date Opened: 2009-08-31
Date Closed: 2009-11-19
Manufacturer’s Name: Daimler Trucks North America, LLC
Component Description: STEERING:RACK AND PINION
Recall Campaign: 09V357
Summary Description: RACK AND PINION FAILURE
Summary
A CONSUMER COMPLAINT WAS FILED WITH THE AGENCY ON AUGUST 22, 2009, BY AN INDEPENDENT CONTRACTOR LEASING A 2009 FREIGHTLINER CASCADIA.THE COMPLAINT ALLEGES THAT IN APRIL OF 2009 AT APPROXIMATELY 50,000 MILES HE EXPERIENCED A SEAL RUPTURE IN THE RACK AND PINION ASSEMBLY.A NEW SEAL WAS INSTALLED AND AT 56,000 MILES HE FOUND HIS RIGHT STEER TIRE COMPLETELY BALD.THE REPAIR SHOP IDENTIFIED AN INTERNAL FAILURE OF THE RACK AND PINION ASSEMBLY CAUSING THE RAPID WEAR OF THE TIRE.ODI HAS IDENTIFIED EWR FIELD REPORTS RELATED TO FAILED RACK AND PINIONS ON THE SUBJECT VEHICLES.THE REPORTS IDENTIFY EITHER AN INTERNAL FAILURE OF THE RACK AND PINION ASSEMBLY THAT RESULTED IN CRASHES OR A LOOSENESS OF THE INNER TIE ROD END OF THE RACK AND PINION RESULTING IN A POOR ALIGNMENT AND PREMATURE TIRE WEAR.INFORMATION RECEIVED DURING THIS INVESTIGATION FROM FREIGHTLINER DETAILED FAILURES OF THE RACK AND PINION ASSEMBLIES ON THE SUBJECT VEHICLES.THESE FAILURES WERE THE RESULT OF THE LEFT HAND INNER TIE ROD END BECOMING LOOSE OVER TIME.WHEN THE TIE ROD BECOMES LOOSE, IT MAY SEPARATE FROM THE RACK AND PINION ASSEMBLY AND MAKE THE VEHICLE DIFFICULT TO STEER.FRIEGHTLINER HAS CONCLUDED THAT A DEFECT RELATED TO MOTOR VEHICLE SAFETY DOES EXIST ON THE SUBJECT VEHICLES AND HAS INITIATED A SAFETY RECALL (09V-357) THAT WILL REMEDY ALL OF THEM.THIS RECALL INVOLVES REMOVING THE TIE ROD AND ADDING A COMPOUND TO IT THAT WILL PREVENT THE TIE ROD FROM COMING LOOSE OVER TIME.A COPY OF THE RECALL IS ATTACHED.FREIGHTLINER'S ACTION RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION AND, THEREFORE, THIS INVESTIGATION IS CLOSED.
NHTSA Action Number: PE09041
Date Opened: 2009-08-31
Date Closed: 2010-01-07
Manufacturer’s Name: Dorel Juvenile Group
Component Description: CHILD SEAT
Recall Campaign: 09C010
Summary Description: CHILD SEAT HANDLE SEPARATION
Summary
BY LETTER DATED DECEMBER 18, 2009, DJG NOTIFIED THE AGENCY THAT IT WILL CONDUCT A SAFETY RECALL (NHTSA RECALL NUMBER 09C010) TO REPAIR THE HANDLES ON CERTAIN MODELS OF SAFETY 1ST, COSCO, EDDIE BAUER, AND DISNEY REAR-FACING INFANT RESTRAINTS MANUFACTURED FROM JANUARY 6, 2008 THROUGH APRIL 6, 2009.DJG WILL PROVIDE CONSUMERS WITH A FREE HANDLE REPAIR KIT.THE RESTRAINTS WERE SOLD AS PART OF A TRAVEL SYSTEM THAT INCLUDES A STROLLER THAT IS NOT PART OF THIS RECALL.OWNERS MAY CONTACT DJG AT 1-866-762-3316.CERTAIN CHILD SEATS DURING THE AFFECTED TIME FRAME WERE MANUFACTURED USING OUT OF SPECIFICATION SCREWS TO CONNECT THE HANDLE TO THE SHELL. AS A RESULT, THE SCREWS CAN LOOSEN AND BACK OUT, AND IF THE HANDLE DETACHES FROM THE SHELL, THE RESTRAINT CAN FALL, POSSIBLY RESULTING IN INJURY TO THE CHILD. THE AGENCY OPENED ITS INVESTIGATION BASED ON EIGHT COMPLAINTS IN WHICH HANDLE SCREWS WERE LOOSE OR THE HANDLE SEPARATED FROM THE SHELL.THE AGENCY ALSO RECEIVED EARLY WARNING (EWR) REPORTS ON THIS ISSUE.BASED ON THE ABOVE SAFETY RECALL, THIS INVESTIGATION IS CLOSED.
NHTSA Action Number: PE09038
Date Opened: 2009-08-28
Date Closed: 2009-11-05
Manufacturer’s Name: Motor Coach Industries
Component Description: STRUCTURE:BODY:DOOR
Recall Campaign: 09V345
Summary Description: WHEEL CHAIR DOOR BECOMES UNLATCHED
Summary
THIS INVESTIGATION WAS PROMPTED BY A REVIEW OF SERVICE BULLETINS PROVIDED BYMCI TO THE AGENCY. MCI SUBMITTED A FIELD CHANGE PROGRAM BULLETIN IN THEIR JULY 2009 MONTHLY COMMUNICATIONS (49 CFR 597.5) SUBMISSION REGARDING A WHEELCHAIR LIFT INTERLOCK DOOR RETROFIT KIT FOR G4500 SERIES COACHES.PER THE BULLETIN, THE SLIDING WHEELCHAIR DOOR MAY BECOME UNLATCHED, THE VISUAL WARNING INDICATOR IN THE DRIVER'S AREA MAY GO UNNOTICED BY THE DRIVER AND THERE IS NO AUDIBLE WARNING.DURING THE REVIEW PROCESS, ODI LEARNED OF ACOMPLAINT FROM AN INDIVIDUAL WHOSE GROUP CHARTERED A G4500 MOTORCOACH AND REPORTEDLY THE WHEELCHAIR ACCESS DOOR ON THE RIGHT SIDE OF THE BUS OPENED WHILE THE BUS WAS TRAVELING ON THE HIGHWAY AT 55 MPH.THE INVESTIGATION WAS OPENED TO ASSESS THE SCOPE AND SAFETY CONSEQUENCE OF THIS ISSUE.IN SEPTEMBER 2009, MCI FILED A SAFETY RECALL (09V-345) OUTLINING THEIR INTENDED REMEDY PROGRAM TO RESOLVE THIS ISSUE. MCI WILL ADD AN AUDIBLE ALARM TO ALERT THE DRIVER THAT THE DOOR IS NOT FULLY LATCHED. THEY ALSO INTEND TO REINFORCE THE UPPER DOOR LATCH TO IMPROVE LATCHING SYSTEM DURABILITY.THE ACTION TAKEN BY MCI RESOLVES THE ISSUES RAISED BY THIS INVESTIGATION. ACCORDINGLY, THIS INVESTIGATION IS CLOSED.
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