After a preliminary review of consumer complaints and other information related to alleged defects, NHTSA obtains information from the manufacturer(including data on complaints, crashes, injuries, warranty claims, modifications, and part sales) and determines whether further analysis is warranted. If warranted, the investigator will conduct a more detailed and complete analysis of the character and scope of the alleged defect.
NHTSA Action Number: PE11016
Date Opened: 2011-04-27
Date Closed: 2011-08-18
Manufacturer’s Name: Ford
Motor Company
Component Description: STRUCTURE:BODY:HATCHBACK/LIFTGATE
Summary Description: Rear Liftgate Window Glass Breakage
Summary
In its response to the agency, Ford acknowledged a higher than normal level of glass breakage incidents in the model year (MY) 2010 to early-build MY 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.e., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends ODI investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at MY 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in October 2010, during MY 2011 vehicle production.ODI's review of Ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, ODI identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see PE04-045, MY 2002 Ford explorer liftgate glass failure, which resulted in NHTSA safety recall 04V442). In November 2010 Ford issued Technical Service Bulletin (TSB) 10-22-10 to address reports of liftgate glass breakage on all MY 2010 vehicles, and MY 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The TSB enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
NHTSA Action Number: PE11015
Date Opened: 2011-04-26
Date Closed: 2011-09-29
Manufacturer’s Name: REV Ambulance Group Orlando, Inc.
Component Description: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
Recall Campaign: 11V470
Summary Description: Battery Cable Corrosion
Summary
On April 4th 2011, the Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE11-015) to investigate allegations of complete loss of electrical system accessories in certain Wheeled Coach ambulances. These vehicles are used in emergency response operations, and first responders are dependent on its reliability especially during life-saving situations. Allegations of electrical system failure received by ODI include, but are not limited to, lights, sirens, and life-support equipment.The subject vehicles are equipped with a 400 amp fuse buss/relay (commonly known as a remote battery terminal) that is a central conduit for electrical power distribution to the patient cab area as well as other mission critical equipment.It was determined by the manufacturer that the failure mechanism involves the Ford O.E.M. secondary remote battery terminal.According to the manufacturer, the corrosion of the secondary remote battery terminal is due to road salt and other caustic deicing agents used as a road surface treatment in the Northeast regions.The calcium chloride in de-icing agents deteriorates the copper compounds found in the 400-amp fuse buss resulting in an electrical short circuit. This short circuit can cause failure of critical systems in the vehicle constituting a safety defect.On September 8, 2011, Wheeled Coach Industries submitted a Part 573 defect notice indicating it would conduct a safety recall to remedy approximately 725 affected ambulances (MY 2004-2010) operating in the following states: Maine, New Hampshire, Vermont, Massachusetts, Rhode Island, Connecticut, New York, New Jersey, Pennsylvania, Delaware, Maryland, West Virginia, Ohio, Indiana, Michigan, Illinois, Wisconsin, Minnesota, Iowa, Missouri, and the District of Columbia.This investigation is closed with a safety recall 11V-470.NHTSA will continue to monitor the recalled vehicles to ensure the remedy implemented by Wheeled Coach is adequate. The agency reserves the right to take further action if warranted by the circumstances.
NHTSA Action Number: PE11014
Date Opened: 2011-04-25
Date Closed: 2011-09-23
Manufacturer’s Name: General Motors, LLC
Component Description: FUEL SYSTEM, OTHER
Summary Description: Fuel level gauge system failure
Summary
The office of defects investigations (ODI) analyzed complaint data provided by General Motors (GM) as well as complaints submitted to ODI from consumers.In total, there were 5,089 unique reports indicating an inaccurate fuel level reading while driving.General Motors stated that this condition occurs when the contacts of the fuel sensor wear prematurely.Most of the complaints indicated an empty fuel gauge reading after filling the tank.Less than 10 percent of theODI complaints involved an engine stall incident.During this investigation, GM developed a remedy procedure and issued special coverage bulletin instructing dealers to install a new design fuel level sensor.The bulletin was sent to dealers on August 10, 2011 and the owner letter mailing began on August 15, 2011.See the investigative file for copies of GM's bulletin and owner letter.This preliminary evaluation is closed.
NHTSA Action Number: PE11013
Date Opened: 2011-04-18
Date Closed: 2011-09-15
Manufacturer’s Name: Chrysler (FCA US, LLC)
Component Description: SUSPENSION:REAR
Summary Description: Rear Suspension Control Arm Failure
Summary
During Preliminary Evaluation (PE11-013), the Office of Defects Investigation (ODI) conducted an analysis of consumer field data from its Vehicle Owner Questionnaire (VOQ) database and from complaint data submitted to ODI by Chrysler. ODI's analysis of VOQ data identified 13 complaints alleging failure of either the right or left rear lower control arm due to excessive corrosion.All of these complaints were associated with vehicles originally sold or registered in a salt belt state (for the purposes of this investigation, 'salt belt' includes Connecticut, Delaware, Illinois, Indiana, Iowa, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, West Virginia, Wisconsin and the District of Columbia).All of the complaints were associated with vehicles manufactured in model years (MY) 2004 or 2005. Three of these complaints also allege a loss of vehicle control due to the rear lower control arm failure. No complaints related to the alleged defect were identified on vehicles manufactured during MYs 2002 or 2003. Similarly an analysis of Chrysler complaint data identified 11 complaints (2 of which are duplicative of VOQs) alleging failure of a rear lower control arm due to excessive corrosion.All 11 of these complaints were from consumers operating vehicles in a salt belt state and vehicles manufactured in either MY 2004 or 2005. Three of these complaints (not duplicative of VOQs) also allege a loss of vehicle control due to the rear lower control arm failure.The original scope of PE11-013 included MY 2002 through 2005 Jeep Liberty vehicles as they were in the same generation.In response to an Information Request (IR) letter sent by ODI, Chrysler provided information and sample components identifying a substantial design change of the rear lower control arms after MY 2003 and beginning with MY 2004.Analysis of complaint data from both data sources (ODI and Chrysler) did not identify any applicable complaints (lower control arm failures due to excessive corrosion) from vehicles manufactured during MY 2002 or 2003.Similarly no complaints from either data source were found in states outside of those identified as salt belt states.Chrysler stated in its IR letter response that its investigation and analysis is ongoing to determine the scope, possible root causes of the unusual lower control arm corrosion, and define possible consequences to motor vehicle safety. Based on ODI's data analysis from both sources (ODI and Chrysler data), this investigation has been upgraded to an Engineering Analysis (EA11-013) focused on vehicles originally sold or registered in a salt belt state and produced during MY 2004 and 2005, to further assess the scope and potential safety consequences of the alleged defect.
NHTSA Action Number: PE11012
Date Opened: 2011-04-15
Date Closed: 2011-06-27
Manufacturer’s Name: Daimler Trucks North America, LLC
Component Description: TRAILER HITCHES:FIFTH WHEEL ASSEMBLY
Recall Campaign: 11V289
Summary Description: Fontaine Ultra LT 5th Wheel False Latch
Summary
DTNA submitted a 573 Recall notice (11V-289) prior to the IR response date and therefore was granted permission to forgo submission of the IR response.Freightliner reported that Fontaine's TSB issued in March had resulted in the remedy of 55 percent of all subject vehicles with an additional 33% scheduled by the time of their 573 submission.Freightliner will issue another notification 1 July if 100% of the subject population is not remedied by that time.ODI is aware that the Ultra LT 5th wheel was also installed on several other OEM's vehicles.ODI will work with Fontaine and the manufacturers to ensure that the remaining vehicles are identified and remedied.
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