Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11355369
Complaint Date: 2020-09-16
Fail Date: 2020-08-04
Manufacturer’s Name: Ford
Motor Company
Vehicle Make: FORD
Vehicle Model: F-150
Model Year: 2011
Summary
TL* THE CONTACT OWNS A 2011 FORD F-150. THE CONTACT STATED WHILE DRIVING 65 MPH, THE VEHICLE DOWNSHIFTED INADVERTENTLY. THE VEHICLE ABRUPTLY SLOWED DOWN AND THE CONTACT PULLED OVER. THE CONTACT TURNED OFF THE VEHICLE AND WAITED A FEW MINUTES AND WAS ABLE TO CONTINUE DRIVING. THE VEHICLE WAS NOT ABLE TO BE SHIFTED INTO REVERSE. THE CONTACT CALLED SMITH MOTOR (309 FORREST DR, BROOKFIELD, MO 64628 (660) 258-2267) AND WAS INFORMED TO HAVE THE VEHICLE DIAGNOSED. THE POWER TRAIN CONTROL MODULE WAS REPROGRAMMED UNDER NHTSA CAMPAIGN NUMBER: 19V075000 (POWER TRAIN). THE CONTACT WAS INFORMED THAT THE LEAD FRAME WIRING HARNESS WAS ON BACK ORDER, PREVENTING THE MECHANIC FROM FIXING THE REVERSE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 173,856.
NHTSA ID Number: 11355368
Complaint Date: 2020-09-16
Fail Date: 2020-06-06
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CAMARO
Model Year: 2020
Summary
BRAKE PEDAL WENT TO THE FLOOR DURING A TRACK DAY. THE CAMARO WAS A 1LE TRACK PACKAGE AND GM SELLS IT WITH A WARRANTY FOR TRACK AS WELL AS INSTRUCTIONS FOR CHANGES TO THINGS INCLUDING MOVING TO A DOT 4 BRAKE FLUID. I HAD DONE THAT. I HAVE VIDEO OF THE ACCIDENT. I ALSO HAVE FOUND IT'S HAPPENED TO OTHERS AS WELL, PERFECT BRAKES ONE CORNER, NONE THE NEXT. AND I HAVE VIDEO FROM IN CAR FROM THAT PERSON AS WELL. CAR TURNED RIGHT UPON SECOND APPLICATION OF THE BRAKES, SLIDE SIDEWAYS INTO ANOTHER CAR, THEN ROLLED. I HAVE VIDEO, AND PICTURES OF THE AFTERMATH. LF WHEEL WAS RIPPED OFF THE CAR, TEARING THE BRAKE LINE AWAY AND LOSING ALL THE FLUID AFTER THE FACT. CAR HAD 1680 MILES ON IT ABOUT 20 MINUTES BEFORE WHEN I HAD LOOKED AT THE ODOMETER. AFTER ACCIDENT THE POWER WAS CUT AND COULD NOT SEE ANY OF THAT.
Read More...NHTSA ID Number: 11355367
Complaint Date: 2020-09-16
Fail Date: 2020-09-09
Manufacturer’s Name: Nissan North America, Inc.
Vehicle Make: NISSAN
Vehicle Model: ALTIMA
Model Year: 2015
Summary
TL* THE CONTACT OWNS A 2015 NISSAN ALTIMA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V315000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NEITHER THE MANUFACTURER NOR THE DEALER WERE MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355366
Complaint Date: 2020-09-16
Fail Date: 2020-09-16
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle Make: HONDA
Vehicle Model: ODYSSEY
Model Year: 2000
Summary
TL* TAKATA RECALL. THE CONTACT OWNS A 2000 HONDA ODYSSEY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V027000 (AIR BAGS) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. SERRA HONDA (951 INTERSTATE PKWY, AKRON, OH 44312) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
NHTSA ID Number: 11355365
Complaint Date: 2020-09-16
Fail Date: 2020-06-01
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: COMPASS
Model Year: 2019
Summary
TL* THE CONTACT OWNS A 2019 JEEP COMPASS. THE CONTACT STATED THAT WHILE DRIVING OVER BUMPS IN THE ROAD, THE VEHICLE SHOOK ABNORMALLY, RATTLED, AND BECAME UNSTABLE. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 8,000.
NHTSA ID Number: 11355364
Complaint Date: 2020-09-16
Fail Date: 2020-09-11
Manufacturer’s Name: REV Recreation Group
Vehicle Make: FLEETWOOD
Vehicle Model: FLAIR
Model Year: 2015
Summary
THE STRUCTURE OF THIS RV DOES NOT HOLD WELL WITH HIGHWAY DRIVING. IN THE FIRST YEAR THE ENTIRE FRONT CAB HAD UNSCREWED FROM THE WALLS. NOW, THE ENTIRE FRONT HAS RATTLED AND COME SO LOOSE THAT THE PLASTIC HOLDING THE ABOVE BED FRAME IS CRACKED AND TV COMPARTMENT HAS COME OFF THE WALL. IT HAS NOW CREATED AN UNSAFE DRIVING CONDITION THAT FLEETWOOD REALLY NEEDS TO LOOK INTO. THINGS ARE NOT INSTALLED PROPERLY IN THE FRONT OF THIS RV. THE GASKET FOR THE WINDSHIELD LEAKS TO THE INTERIOR DRIVER SIDE. THE FLOORING HAS GAPS ALONG THE WALL ON THE FRONT PASSENGER SIDE. THE SIDE MIRRORS COME LOOSE ALL THE TIME AND HAVE TO BE TIGHTEN WAY TOO OFTEN. UNDERSTANDABLE THAT THIS IS NOT A DIESEL COACH, BUT IT SHOULD BE HOLDING UP MUCH BETTER WITH MANY OF THESE ISSUES BEING SAFETY RELATED.
Read More...NHTSA ID Number: 11355363
Complaint Date: 2020-09-16
Fail Date: 2020-09-03
Manufacturer’s Name: Kia America, Inc.
Vehicle Make: KIA
Vehicle Model: SORENTO
Model Year: 2016
Summary
I HAVE A 2016 KIA SORENTO THAT STALLS AT LOW SPEED. IT'S LIKE YOU TURN THE SWITCH OFF, AND THEN AFTER A FEW SECONDS, IT SURGES FORWARD. IT HAS DONE IT WHILE ENTERING TRAFFIC, AND ALMOST CAUSED AN ACCIDENT. I HAVE TAKEN IT TO THE DEALER SEVERAL TIMES, AND THEY SAY THEY CAN'T DO ANYTHING BECAUSE IT DOES NOT THROW A CODE. THERE WAS A RECALL ON THE 2016 MODELS FOR A FAULTY ACCELERATOR MODULE, BUT MY VIN WAS NOT INCLUDED IN IT.
NHTSA ID Number: 11355362
Complaint Date: 2020-09-16
Fail Date: 2020-09-15
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: COLORADO
Model Year: 2015
Summary
I WAS DRIVING AROUND 45 MILES PER HOUR OVER A BRIDGE WHEN MY POWER STEERING AND TRACTION WENT COMPLETELY OUT. I WAS LUCKY TO GET OFF THE ROAD TO A PARKING LOT.. THE LIGHT FOR THE POWER STEERING AND TRACTION LIGHT WERE ON. I TURNED OFF MY TRUCK WAITED A FEW MINUTES. TURNED IT BACK ON AND THE LIGHTS FOR THE POWER STEERING WARNING WERE NOT ON ANYMORE. WHILE STATIONARY I MOVED MY WHEEL BACK-AND-FORTH WITH EASE AND COULD REVERSE ALSO.. I DID NOT TRUST MY TRUCK AFTER THAT RANDOM LOSS OF POWER STEERING. I HAD IT TOWED TO CHEVY DEALERSHIP RICK HENDRICK'S ON SAVANNAH HIGHWAY. MY LIFE WAS IN DANGER.
Read More...NHTSA ID Number: 11355361
Complaint Date: 2020-09-16
Fail Date: 2018-09-20
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FOCUS
Model Year: 2014
Summary
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THE WHILE THE WINDSHIELD WIPERS WERE ACTIVATED ON THE HIGH SETTING, THERE WAS A 5 OR 6 SECOND DELAY. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AL PACKER'S WHITE MARSH FORD (9801 PULASKI HWY, MIDDLE RIVER, MD 21220, (443)777-5000) AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS WORKING AS DESIGNED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 68,000.
NHTSA ID Number: 11355360
Complaint Date: 2020-09-16
Fail Date: 2018-09-15
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2012
Summary
TL* THE CONTACT OWNS A 2012 FORD FUSION. THE CONTACT STATED THAT TWO YEARS AGO, WHILE DRIVING, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE AN UNKNOWN FORD DEALER IN MILWAUKEE, WI, WHERE THE VEHICLE WAS REPAIRED AT THE OWNER'S EXPENSE. THE FAILURE RECURRED TWO YEARS LATER, WHILE HIS WIFE WAS DRIVING, AND CAUSED THE VEHICLE TO HIT A GUARD RAIL AND CRASHED INTO A DITCH. THERE WAS NO WARNING. THE AIR BAG DID NOT DEPLOY. THERE WAS NO POLICE REPORT AND NO REPORT OF ANY INJURY. THE VEHICLE WAS DAMAGED BUT WAS NOT TOWED. THE CONTACT MET HIS WIFE AT THE SCENE AND DROVE THE VEHICLE TO THE GORDIE BOUCHER FORD OF MENOMONEE FALLS DEALER, LOCATED AT: N88W14300 MAIN ST, MENOMONEE FALLS, WI 53051 WHERE THE TECHNICIAN STATED THAT THE RECALL, NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING), DID NOT APPLY TO THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL AND THE WARRANTY EXPIRED, THE VEHICLE WAS OVER 150,000. THE VEHICLE WAS NOT REPAIRED. THE INITIAL FAILURE MILEAGE WAS APPROXIMATELY 130.
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