Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11360008
Complaint Date: 2020-09-19
Fail Date: 2020-09-07
Manufacturer’s Name: General Motors
, LLC
Vehicle/Equipment Make: CHEVROLET
Vehicle/Equipment Model: IMPALA
Model Year: 2019
Summary
THE 2019 CHEVROLET IMPALA LT HAS 52,000 MILES ON IT. NOW THE AC COMPRESSOR NOT GETTING ANY POWER TO IT. THE COMPRESSOR JUST START BLOWING OUT HOT AIR. THE CAR HAD 34,428 MILES ON IT WHEN I BOUGHT THE CAR. THE CHEVY DEALERSHIP CAN'T FIND THE PROBLEM. THEY PUT R1234YF FREON IN IT AND MAKE SURE THE PRESSURE WAS JUST RIGHT. AND THEY TELLING ME THAT I DON'T HAVE FACTORY WARRANTY ON IT. JUST BELIEVE THAT CHEVY SHOULD FIXS THIS PROBLEM. I SHOULDN'T HAVE TO PAY FOR THIS. AFTER ONLY HAVING THE CAR FOR 3 MONTHS. I LOVE MY CAR AND I WON;T TRADE IT FOR NOTHING ELSE. I SAVE UP $10,000 TO PUT DOWN ON MY CAR THAT I REALLY WANT. AND NOW THIS HAPPEND.
NHTSA ID Number: 11360007
Complaint Date: 2020-09-19
Fail Date: 2020-09-10
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES-BENZ
Vehicle/Equipment Model: E300
Model Year: 2017
Summary
ON SEPT. 10, 2020 WHILE DRIVING ON THE WESTBOUND LONG ISLAND EXPRESSWAY, NEAR EXIT 19,IN AN AFTERNOON RAINSTORM, MY 3 YEAR OLD MB E300 WAS FLOODED THROUGH THE REAR VIEW MIRROR MOUNT AND THE COLUMN ON THE DRIVERS' SIDE, SEPARATING THE WINDSHIELD AND DOOR. WATER CASCADED FROM THESE AREAS AND FLOODED THE FLOOR. ALL ELECTRONIC COMPONENTS ON THE FLOOR, UNDER THE FRONT SEATS, WERE SHORTED OUT. THIS BROUGHT THE CAR TO A COMPLETE AND SUDDEN STANDSTILL IN TRAFFIC ON THE HIGHWAY. THE ENGINE CONTINUED TO RUN BUT THE CAR WOULD NOT DRIVE OR MOVE, POTENTIALLY PUTTING MY LIFE IN JEOPARDY. THE SHIFT LEVER WOULD NOT PUT THE CAR INTO DRIVE, REVERSE OR NEUTRAL. THE CAR NEEDED A TOW ON A DOLLY OFF THE HIGHWAY AND IT CONTINUED TO RUN FOR HOURS. THE WINDSHIELD WIPERS WOULD NOT TURN OFF AND THE WINDOWS COULD NOT BE SHUT. JUST ABOUT EVERY WARNING LIGHT IN EXISTENCE WAS ON IN THE DASHBOARD. THE ENGINE WAS FINALLY SHUT DOWN, AFTER OVER 4 HOURS, WHEN THE CAR ARRIVED AT RALLYE MERCEDES BENZ IN ROSLYN, NY. THIS SUDDEN STOP, IN A RUNNING CAR, ON A LIMITED ACCESS HIGHWAY COULD OF BEEN DEADLY. THE CAR HAD RECENTLY BEEN SERVICED AT RALLYE MOTORS.
NHTSA ID Number: 11360006
Complaint Date: 2020-09-19
Fail Date: 2020-09-04
Manufacturer’s Name: Honda (American Honda Motor Co.)
Vehicle/Equipment Make: HONDA
Vehicle/Equipment Model: PILOT
Model Year: 2016
Summary
THE CAR IS ONLY A FEW YEARS OLD AND THE AC STOPPED WORKING WENT TO THE DEALERSHIP TO GET IT FIXED THEY SAID THE WARRANTY DOESN'T COVER IT SO I WENT TO A MECHANIC TO GET IT FIXED HE SAID HE'S GOTTEN MULTIPLE CIVICS AND PILOTS 2016 AND NEWER WITH THE SAME PROBLEM FAULTY AC SYSTEM
Read More...NHTSA ID Number: 11360005
Complaint Date: 2020-09-19
Fail Date: 2020-09-19
Manufacturer’s Name: Toyota Motor Corporation
Vehicle/Equipment Make: TOYOTA
Vehicle/Equipment Model: CAMRY
Model Year: 2017
Summary
WHILE COASTING INTO A PARKING SPACE MY CAR ACCELERATED HITTING ANOTHER CAR.
Read More...NHTSA ID Number: 11360004
Complaint Date: 2020-09-19
Fail Date: 2020-08-24
Manufacturer’s Name: General Motors, LLC
Vehicle/Equipment Make: PONTIAC
Vehicle/Equipment Model: G6
Model Year: 2006
Summary
A FRONT INTERIOR WELD ON THE CROSS MEMBER FAILED, RESULTING IN A SEVERE SLOPE TO THE RIGHT AS WELL AS A NOTICEABLE CLUNK WHEN TURNING.
Read More...NHTSA ID Number: 11360003
Complaint Date: 2020-09-19
Fail Date: 2020-09-01
Manufacturer’s Name: Ford Motor Company
Vehicle/Equipment Make: FORD
Vehicle/Equipment Model: FOCUS
Model Year: 2016
Summary
I WAS ON THE WAY DRIVING TO FIESTA FORD IN INDIO TO GET MY TRANSMISSION FIXED I HAD NO OTHER WAY TO GET IT TOWED DOWN THERE THAT MY WARRANTY,PATRIOT WARRANTY DECIDED NOT TO FIX MY CAR AFTER HAVING MY CAR FOR 2 WEEKS REMIND YOU I'M A CAREGIVER SO DRIVING ON THE WAY YOU KNOW MY TRANSMISSION IS GONE IT STARTLED ON ME AND A DIESEL NEARLY HIT MEI'VE BEEN TRYING TO FIND THE RECALL ON ON THE TRANSMISSION BUT THEY SAID THAT IT'S TOO LATE THE TRANSMISSION BEEN MESSED UP SINCE THE DAY THAT I GOT IT IT WAS A USED CAR I GOT IT FROM COACHELLA VOLKSWAGEN
NHTSA ID Number: 11360002
Complaint Date: 2020-09-19
Fail Date: 2020-08-14
Manufacturer’s Name: Hyundai Motor America
Vehicle/Equipment Make: HYUNDAI
Vehicle/Equipment Model: TUCSON
Model Year: 2015
Summary
I WAS DRIVING DOWN THE STREET AND OTHER DRIVER FLAG ME DOWN, THE CAR BEHIND ME HONK WHEN I LOOK BACK I REALIZE THAT THE CAR WAS SMOKING WHEN I COME OUT AT THE CAR THE WHOLE CAR CAUGHT FIRE.
Read More...NHTSA ID Number: 11360001
Complaint Date: 2020-09-19
Fail Date: 2020-02-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle/Equipment Make: DODGE
Vehicle/Equipment Model: JOURNEY
Model Year: 2017
Summary
AIR BAG LIGHT COMES ON AND STAYS ON FOR A FEW DAYS. AFTER A FEW DAYS THE LIGHT DOESN'T COME ON AND IT THEN IT COME BACK ON. WHEN IT DOES LIGHT UP IT DINGS. THE A/C AUTOMATICALLY TURNS ON AFTER I TURN IT OFF AND THE TOUCHSCREEN STARTS TO FLICKER WHEN THAT HAPPENS. THIS HAS BEEN OCCURRING SINCE 2/18/2020
Read More...NHTSA ID Number: 11360000
Complaint Date: 2020-09-19
Fail Date: 2020-09-19
Manufacturer’s Name: Nissan North America, Inc.
Vehicle/Equipment Make: INFINITI
Vehicle/Equipment Model: QX80
Model Year: 2019
Summary
I HAVE HAD THIS VEHICLE FOR A LITTLE OVER A YEAR AND SINCE APRIL, I HAVE BEEN STRANDED IN DIFFERENT PLACES. THE REASON IS BECAUSE I WOULD GO TO GET IN MY CAR AND THE BATTERY WAS COMPLETELY DEAD. THE FIRST TIME THIS HAPPENED, THE DEALERSHIP SAID IT WAS A RECALL ISSUE THAT THEY CLAIMED TO FIX. THIS HAPPENED AGAIN 3 MONTHS LATER, AT NIGHT WITH MY BABY AT THE GROCERY STORE. I WENT TO GET INTO MY CAR AND BATTERY WAS DEAD YET AGAIN. TOOK IT THE DEALERSHIP AND THEY TRIED TO TELL ME IT WAS MY FAULT BECAUSE I DON'T DRIVE IT ENOUGH. MIND YOU, I DRIVE MY VEHICLE EVERY SINGLE DAY TO WORK AND TO DAYCARE ETC. AFTER FIGHTING WITH THEM FOR A WEEK, THEY FINALLY FIXED IT, OR SO I THOUGHT. TODAY, I WENT TO MY SONS SOCCER GAME AND GUESS WHAT, BATTERY DEAD YET AGAIN! I HAVE NEVER IN MY LIFE HAD AN ISSUE LIKE THIS. THIS IS AN 80,000 VEHICLE AND COMPLETELY UNACCEPTABLE TO HAVE HAD THIS HAPPEN 3 TIMES IN 6 MONTHS. I BOUGHT THIS CAR FOR SAFETY PURPOSES FOR ME AND MY BABY, AND IT IS LITERALLY THE EXACT OPPOSITE OF WHAT I NEEDED. I HAVE BEEN STRANDED WITH MY BABY 3 TIMES!!! THIS VEHICLE IS AN ABSOLUTE JOKE AND I BEG ANYONE READING THIS TO NEVER PURCHASE IT! I WILL BE SPEAKING TO AN ATTORNEY REGARDING LEMON LAWS. I WANT MY MONEY BACK AND I WILL NEVER PURCHASE AN INFINITI AGAIN.
NHTSA ID Number: 11359999
Complaint Date: 2020-09-19
Fail Date: 2020-09-19
Manufacturer’s Name: Mercedes-Benz USA, LLC
Vehicle/Equipment Make: MERCEDES BENZ
Vehicle/Equipment Model: GLK350
Model Year: 2013
Summary
TAKATA AIRBAG RECALL REPLACEMENT PENDING. UNRESOLVED. PASSENGER SIDE AIRBAG RECALL REQUIRED. CAR IS CURRENTLY IN DUBAI. IT WAS IMPORTED TO DUBAI. MB UAE WILL NOT HANDLE THE REPLACEMENT THEY SAID.
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