Complaint information entered into NHTSA’s Office of Defects Investigation vehicle owner’s complaint database is used with other data sources to identify safety issues that warrant investigation and to determine if a safety-related defect trend exists. Complaint information is also analyzed to monitor existing recalls for proper scope and adequacy.
NHTSA ID Number: 11362870
Complaint Date: 2020-10-03
Fail Date: 2019-04-23
Manufacturer’s Name: BMW
of North America, LLC
Vehicle Make: BMW
Vehicle Model: X5
Model Year: 2013
Summary
MY WATER PUMP FAILED AT 57,000 MILES WHILE ON THE FREEWAY. THE CAR STALLED AT 30 MPH UNTIL I COULD FINALLY EXIT. VERY DANGEROUS SITUATION. AFTER LEAVING TWO MESSAGES ON BMW DEALER VOICE MAIL, I WAS TOWED TO NEAREST AUTO SHOP THAT I HAD USED PREVIOUSLY. $1450 IN REPAIRS FOR FAULTY WATER PUMP/THERMOSTAT (BAD DESIGN FLAW - ELECTRONIC SENSOR ISSUE? ) BMW WILL NOT REIMBUSRSE ME SINCE REPAIRS WEREN'T DONE AT THEIR REPAIR SHOP, AND HAVE NOT ISSUED A RECALL FOR 2013'S EVEN THOUGH THEY HAVE FOR 2011-2012 MODELS. IT IS UNFAIR TO LIMIT REPAIRS (PER WHAT THEY SAY ARE THE CERTIFIED PRE-OWNED RULES) SINCE I WASN'T AWARE OF THEM, THEY DIDN'T RESPONSD TO ME IN TIME, AND IT WAS OBVIOUSLY AN EMERGENCY SITUATION. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER, SO THAT NOBODY ELSE IS PUT IN THIS DANGEROUS AS WELL AS FINANCIAL SITUATION. JUDY REID
NHTSA ID Number: 11362598
Complaint Date: 2020-10-03
Fail Date: 2020-10-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: DODGE
Vehicle Model: DURANGO
Model Year: 2007
Summary
2007 DURANGO RANDOMLY STALLS WHILE DRIVING DOWN TBE HIGHWAY. IT HAS STALLED AS MANY AS 3 TIMES IN 12 MILE TRIP FROM HOME. IT STALLS WHILE IDLING AT A STOP LIGHT. IT WILL STALL WHEN SLOWING DOWN AND THE TRANSMISSION WILL SHIFT HARD AT TIMES. YOU NEVER KNOW WHEN IT WILL STALL. I'M SCARED TO DRIVE IT. IT STALLED ON THE INTERSTATE WHEN I WAS DRIVING IN HEAVY TRAFFIC AT 60MPH. I KNOW OTHER MODELS HAVE BEEN RECALLED AND IT SEEMS TO BE A FREQUENTLY ASK QUESTION ON SOME DODGE FORUMS. THIS IS A LIFE THREATENING PROBLEM. I HAVE REPLACED THE CAMSHAFT AND CRANK SENSOR, IGNITION COILS, PCU AND ASD RELAYS. SOMETHING US DANGEROUSLY WRONG WITH THIS VEHICLE. THIS HAS BEEN OCCURRING FOR SEVERAL MONTHS AND MY LIFETIME WARRANTY WAS VOIDED BECAUSE THEY SAID I TOOK IT IN TOO EARLY TO HAVE IT CHECKED. NO ONE CALLED OR LET ME KNOW I NEEDED TO HAVE IT INSPECTED BUT THEY CAN CALL ME EVERY SINGLE DAY TO TELL ME THERE IS AN AIRBAG RECALL. IT ISN'T MPORTANT WHEN YOU CAN'T DRIVE YOUR VEHICLE BECAUSE IT IS TOO DANGEROUS.
NHTSA ID Number: 11362597
Complaint Date: 2020-10-03
Fail Date: 2020-10-02
Manufacturer’s Name: General Motors, LLC
Vehicle Make: GMC
Vehicle Model: TERRAIN
Model Year: 2017
Summary
I AM THE OWNER OF A 2017 GMC TERRAIN. YESTERDAY, I WAS INVOLVED IN A CAR ACCIDENT IN THIS VEHICLE. SOME PERSON PULLED OUT IN FRONT OF ME AND I SLAMMED ON MY BRAKES TO AVOID A CAR ACCIDENT. HIS VEHICLE CONTINUED THROUGH AN INTERSECTION IN WHICH HE DID NOT HAVE THE RIGHT AWAY CAUSING ME TO HIT THE FRONT END OF HIS TRUCK. AS THE DRIVER STATES HE DID NOT SEE ME, I CAN CONFIRM I SLAMMED ON MY BRAKES, WHICH ACTED AS THEY COULDN'T STOP. IT FELT AS THE BRAKES WERE NONEXISTENT. THIS WAS AN EXTREMELY TERRIFYING MOMENT, AS I WAS GOING 45MPH (PER THE SPEED LIMIT). AS I HAD READ EARLIER, THE 2018 TERRAINS ALSO SEEM TO HAVE THE SAME PROBLEM.
NHTSA ID Number: 11362596
Complaint Date: 2020-10-03
Fail Date: 2020-07-12
Manufacturer’s Name: Hyundai Motor America
Vehicle Make: HYUNDAI
Vehicle Model: SONATA
Model Year: 2012
Summary
I WAS DRIVING DOWN THE STREET AT APPROXIMATELY 25 MPH WHEN THE CAR SAID "HYBRID SYSTEM FAILURE." I PULLED OVER AS I NOTICED THE CAR WOULDN'T SWITCH TO THE GAS ENGINE AS I WENT UP THE HILL. I PULLED OVER AND NOTICED THE HYBRID BATTERY LEVEL WAS GOING DOWN AND NOT SWITCHING TO THE GAS ENGINE. I CALLED FOR A TOW AND HAD THE CAR TOWED TO THE HYUNDAI DEALERSHIP. THEY INFORMED US THAT THE ENGINE WAS SHOT AND HAD TO BE REPLACED FOR $6,500 AND THAT ENGINE WOULD HAVE NO WARRANTY ON IT. I ASKED IF IT WAS THE SAME ISSUE AS THE 2013 SONATA THAT WE OWN THAT DID THE SAME BEHAVIOR. THE ANSWER WAS YES IT IS SIMILAR, BUT THE HYBRID IS NOT COVERED BY THE RECALL. I FIND IT WEIRD THAT BOTH CARS HAVE THE SAME ENGINE WITH THE SAME ISSUE, BUT THE HYBRIDS WERE NOT RECALLED.
NHTSA ID Number: 11362595
Complaint Date: 2020-10-03
Fail Date: 2020-09-02
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: CHRYSLER
Vehicle Model: TOWN AND COUNTRY
Model Year: 2015
Summary
THE CAR HAS 25,000 MILES ON IT. STARTING OUT FROM MY HOUSE DOWN A HILL THE POWER STEERING AND BRAKES WERE NOT WORKING AS APPARENTLY THE ENGINE STOPPED. I RESTARTED AND DROVE ABOUT 15 MILES AND WAS ON I-26 IN TN AT 65 MPH AND THE ENGINE RPM DROPPED TO 0, POWER BRAKES AND STEERING WERE INOPERABLE BUT I MANAGED TO GET ONTO THE SHOULDER BUT WAS IN A DANGEROUS SPOT WITH TRAFFIC SPEEDING BY. CAR WOULD START BUT I WAS AFRAID TO DRIVE IT ASS IT WAS NOT SAFE IF IT CUT OUT AGAIN ON THE INTERSTATE HIGHWAY. HAD IT TOWED. STILL NOT REPAIRED AND MECHANIC SAID IT SHOWED A CODE OF BOTH BANK SENSORS. E HAS NOT FOUND THE PROBLEM AS OF YET BUT I UNDERSTAND CHRYSLER HAS HAD ISSUES WITH ENGINE STOPPAGE. THIS IS DANGEROUS AS MY WIFE WOULD NOT HAVE BEEN ABLE TO CONTROL THE HARD STEERING AND BRAKES AND LIKELY WOULD HAVE WRECKED.
NHTSA ID Number: 11362594
Complaint Date: 2020-10-03
Fail Date: 2020-10-01
Manufacturer’s Name: General Motors, LLC
Vehicle Make: CHEVROLET
Vehicle Model: CRUZE
Model Year: 2016
Summary
2016 CHEVROLET CRUZE LS REAR-WINDSHIELD OUTER BRAKE LIGHT PLASTIC HOUSING HAS VERTICAL CRACK ON THE RIGHT-HAND SIDE OF THE OUTER PLASTIC HOUSING. UPON RESEARCHING, THIS WRITER FOUND ONLINE THREADS AND OTHER COMPLAINTS OF THE SAME ISSUES WITH THE OUTER PLASTIC HOUSING HAVING A VEHICLE CRACK.
NHTSA ID Number: 11362593
Complaint Date: 2020-10-03
Fail Date: 2020-09-28
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: FUSION
Model Year: 2016
Summary
THE ANTIFREEZE IS LEAKING INTO THE CYLINDERS, FOULING OUT THE SPARK PLUG CAUSING THE ENGINE TO MISS FIRE. WITH THIS HAPPENING, IT'S USING ANTIFREEZE BURNING IT OUT THE EXHAUST PIPE , WHICH CAUSES THE ENGINE TO OVERHEAT. PLEASE LOOK INTO THIS, I HEARD IT CAN BLOW THE ENGINE AND IT'S EXPENSIVE TO REPLACE
Read More...NHTSA ID Number: 11362592
Complaint Date: 2020-10-03
Fail Date: 2020-08-18
Manufacturer’s Name: Chrysler (FCA US, LLC)
Vehicle Make: JEEP
Vehicle Model: GRAND CHEROKEE
Model Year: 2014
Summary
I WAS TRAVELING 35 MPH, ALONE IN THE VEHICLE, AND THE DRIVER'S ACTIVE HEAD RESTRAINT SUDDENLY DEPLOYED WITHOUT REASON.
Read More...NHTSA ID Number: 11362591
Complaint Date: 2020-10-03
Fail Date: 2020-09-29
Manufacturer’s Name: Ford Motor Company
Vehicle Make: FORD
Vehicle Model: TAURUS
Model Year: 2013
Summary
MY WARNING LIGHT SHOWING "POWER STEERING ASSIST FAULTY" SHOWED UP ABOUT A MONTH AGO ON MY DASH, I COULDN'T STEER LEFT OR RIGHT. THE WHEEL WAS VERY HARD AND SCARY TOO. I CUT OFF THE ENGINE AND RESTARTED, AND THE WARNING WENT AWAY. SAME MONTH, ANOTHER WARNING SHOWED UP SAYING "SERVICE ADVANCE TRAC" AND WENT OFF BY ITSELF. TWO DAYS AGO THE 29TH OF SEPTEMBER, 2020 I DROVE MY VEHICLE TO WORK. AT 17:05 I LEFT WORK AND STARTED MY ENGINE, I GOT ON THE INTERSTATE AND BOTH LIGHTS CAME BACK AT THE SAME TIME. POWER STEERING ASSIST FAULTY, AND SERVICE ADVANCE TRAC WARNING BOTH CAME ON. I COULDN'T STEER LEFT OR RIGHT, NEITHER COULD I USE THE BLINKER. THESE WAS THE MOST SCARIEST MOMENT OF MY LIFE AS I ALMOST CRASHED MY CAR. I DEPLOYED MY BEST DRIVING SKILL TO GET MY VEHICLE HOME WITHOUT KILLING MYSELF OR HURTING ANYONE. I MADE IT SAFE TO MY PARKING LOT, TURNED OFF MY THE ENGINE AND STARTED IT AGAIN, THE FAULT WAS STILL THERE, THE STEERING IS VERY HARD TO TURN LEFT OR RIGHT. DEALERSHIP SAID IT'S MY POWER STEERING MOTOR (RACKET PINION) AND HAVE TO BRING IT IN FOR REPLACEMENT. THE COST OF REPLACEMENT IS RIDICULOUSLY HIGH AND I CANNOT AFFORD IT. I HAD OTHER PROFESSIONALS LOOK AT IT, THEY DIAGNOSED SAME THING. MY VEHICLE IS TOO YOUNG TO HAVE SUCH LIFE THREATENING MALFUNCTION. LOTS OF COMPLAINANTS HAVE EXACT SIMILAR SITUATION FROM THE RESEARCH I'VE MADE. COST OF FIXING MY CAR WOULD BREAK MY BANK. I DON'T HAVE IT AND LEFT WITH NO OPTION BUT TO LEAVE THE CAR IN MY PARKING LOT UNTIL I CAN FIGURE WHAT TO DO WITH IT. IF FORD IS MAKING VEHICLE TO KILL US, WE NEED TO KNOW SO WE CAN AT LEAST INCREASE OUR LIFE INSURANCE AND BUY CASKET WAITING TO DIE ALL BECAUSE WE BOUGHT OUR OWN DEATH. THIS IS THE SCARIEST DRIVING EXPERIENCE EVER. NOW I HAVE NO VEHICLE, BUT LEFT WITH OPTIONS OF RENTALS AND DOING WHATEVER IT TAKES TO GET TO WORK. NOT NICE AT ALL.
NHTSA ID Number: 11362590
Complaint Date: 2020-10-03
Fail Date: 2020-09-25
Manufacturer’s Name: BMW of North America, LLC
Vehicle Make: BMW
Vehicle Model: I8
Model Year: 2015
Summary
VEHICLE IS SAYING CHASSIS STABILIZATION ERROR WHICH I BELIEVE IS THE SAME AS DYNAMIC STABILIZATION. I DID SOME RESEARCH AND HAVE FOUND MY MAKE YEAR AND MODEL WAS RECALLED FOR THE SPECIFIC PROBLEM. THE BMW DEALERSHIP NEAR ME IS REQUESTING 2,500$ TO FIX THIS PROBLEM WHEN IT IS SUPPOSE TO BE FREE OF CHARGE. WHILE I STARTED MY VEHICLE ONE MORNING THE LIGHT CAME ON. IT WAS NOT WHILE I WAS DRIVING. IT FIRST SAYS INITIALIZING STABILIZATION AND THEN IT SAYS MALFUNCTION.
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