Warranty Policies and Procedures Bulletin
Audi Warranty

Number: AWA-18-17

Subject: Model Year 2019 A6, A7, A8, and Q8 Launch
Allowance Program - Revised

Date: Oct 23, 2018

Dealers: U.S., Puerto Rico

This document modifies the
Audi Warranty Policies and
Procedures Manual.

REVISED January 22, 2019 to remove A8 and Q8, as their launch period has concluded.

Effective: October 23, 2018
During the launch of the all-new 2019 A6 and A7 vehicles, authorized Audi dealers must participate in the
A6 and A7 Launch Allowance Program.
• A Technical Assistance Center (TAC) ticket must be created prior to any repair related to these vehicles,
and each ticket must include diagnostic logs and a detailed summary for each customer concern.
• The ticket must be activated by calling TAC for further instructions; the case number assigned must be
recorded on the repair order.
• The concern must be corrected after authorization.
• Findings must be reported to close the TAC ticket.
• Part(s) replaced under warranty and requested by the Warranty Parts Return Center (WPRC) must be
sent to the WPRC (use the Audi Prepaid Freight Program) within 48 hours after completing the repair.
Warranty reimbursement for the Launch Allowance Program begins with the arrival of the first MY19 A6
and A7 at your dealership, and continues until Audi Product Support communicates an end date to dealers.
Routine maintenance and PDI services do not require prior authorization or a TAC ticket and are excluded
from the launch allowance program; however, the described launch procedures must be followed for
warranty defects discovered during PDI.
Claim processing/reimbursement/shipping parts
The launch allowance program is applicable per customer concern, and multiple concerns may appear on
each repair order; however each concern must be a separate line on the warranty claim. The launch
allowance claim must be submitted separately from the warranty claim for the repair.
A single warranty claim for the appropriate number of time units for each repair line may be submitted.
Time unit allocation for reimbursement follows:
 60 TU for opening (30 TU) and closing (30 TU) the TAC ticket.
 40 TU for sending the replaced part(s) to the WPRC within 48 hours after repair completion.

©2019 Audi of America

Page 1 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.

Warranty Policies and Procedures Bulletin
Note: When the customer concern is resolved without part(s) replacement, the requirement to send the
replaced part(s) to the WPRC is void; thus only the 60 time units for opening and closing the TAC ticket
may be submitted for reimbursement.

Claim submission information:
Claim Type

9SP/1SP

Service No

Damage Code

0011

Removed Part 002

ALAP

Causal – Outside LO Number
ALAP1600 Audi launch allowance program
$ Amount = Dealer Warranty Labor Rate x the appropriate time units (60 or 100)
If the TAC ticket is not closed and/or parts are not sent to the WPRC within 48 hours, the dealer will be
debited 30 time units and/or 40 time units respectively.

Questions or concerns may be directed to Audi Warranty at 866.677.2834 or AudiWarranty@audi.com.

©2019 Audi of America

Page 2 of 2

All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise; nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the publisher.