RC000097 - Screws For Awning Lateral Arm Brackets May Fail - 2015 Thor Motor Coach (TMC) Motorhomes

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NHTSA Campaign Number: 15V004
Manufacturer Thor Motor Coach
Components EQUIPMENT
Potential Number of Units Affected 154

Screws for Awning Lateral Arm Brackets may Fail

The screws could fail, causing the supporting bracket to fail, and the awning to fall and potentially strike and injure a person beneath it.

Summary

Thor Motor Coach (TMC) is recalling certain model year 2015 Challenger, Four Winds 5000, Hurricane, Miramar, Chateau Citation, Chateau, Windsport, and Palazzo motorhomes manufactured April 24, 2014, to December 11, 2014, and equipped with certain Latitude awnings manufactured by Carefree of Colorado. The affected awnings may have screws that attach the lateral arm brackets to the mounting brackets that were not manufactured to specification.

Remedy

TMC will notify owners, and dealers will remove and replace the defective screws, free of charge. The recall began January 23, 2015. Owners may contact TMC customer service at 1-877-500-1020. TMC’s number for this recall is RC000097.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.

IMPORTANT SAFETY RECALL

Dear Dealer:

This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.

Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain Thor Motor Coach models of motor homes.

It has been decided that certain TMC motorhomes were built with defective Carefree awnings. The screws that attach the awning to the mounting bracket were not made to proper specifications. The heads of the screws can break off under load. If the mounting bracket assembly breaks apart, the awning can collapse and result in personal injury if someone is under the awning.

The required action is to remove and replace the awning mounting brackets on the defective vehicles. Please see repair instructions for campaign # RC000097 that have been supplied by Carefree. Carefree can be contacted at 1-800-621-2617. Please ask for the warranty department and they will assist you in the replacement of the brackets.

Dealers that have stock units impacted by this recall will have a list of affected units attached to this recall bulletin. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.

Please find attached a copy of the retail notification letter as well as the required repair procedure for this recall. In addition, instructions for claim filing have also been included. If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at 877-500-1020.

We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.

Sincerely,

Andrew Van Shoick

Director of Customer Service

Re: NHTSA Recall No. 15V-

Transport Canada Recall No. 2015-

https://static.nhtsa.gov/odi/rcl/2015/RCMN-15V004-6071.pdf