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September 30, 2021 NHTSA CAMPAIGN NUMBER: 21V764000
Cooktop Burner Flames May Invert
An inverted flame can increase the risk of a fire.
NHTSA Campaign Number: 21V764
Manufacturer Highland Ridge RV
Components EQUIPMENT
Potential Number of Units Affected 48
Summary
Highland Ridge RV (Highland Ridge) is recalling certain 2021 Highland Ridge Open Range recreational trailers. The cooktop is installed in a cabinet that may not be entirely sealed from the furnace. As a result, during furnace operation, the interior range cooktop burner flame may invert.
Remedy
Dealers will install sealant and plywood panels, as necessary, free of charge. Owner notification letters were mailed November 29, 2021. Owners may contact Highland Ridge customer service at 1-260-768-7771.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Inverted Stove Flame due to Suburban Furnace (Model# NT-20SEQ)
| Bulletin Type: | Recall | Publication Date: | November 2021 |
| Bulletin #(s): | Jayco 21V-762 TC#2021-603
Starcraft 21V-763 TC#2021-606 Highland Ridge 21V-764 TC#2021-605 |
Make(s): | Jayco, Starcraft, Highland Ridge |
| Job Code(s): | Jayco 9901571
Starcraft 9902571 Highland Ridge 9904571 |
Model(s): | Jay Flight SLX TT, Open Range TT, Autumn Ridge Outfitter TT, |
| Flat Rate(s): | Repair 0.7 Hr | Model Year(s): | 2021 & 2022 |
| Incident: | Inverted flame due to Suburban Furnace (Model# NT-20SEQ) |
| Affected Units: | 2021 & 2022 Jayco Jay Flight SLX TT, Jay Feather TT & 2021 Highland Ridge Open Range TT & 2021 & 2022 Starcraft Autumn Ridge Outfitter TT |
| Parts Kit Details: | NA
Contents: |
| Misc. Tools & Supplies: | 1 – Screw gun with #2 Square bit
2 – 3/4“ open end or combination wrenches 2 – Wood #6×1 screws 1 – 5”x7” plywood piece (1/8” thick at minimum) with a 7/8”x7/8” notch in corner 1 – 2” by 22” wood cabinet panel strip 1 – Tube of sealant (Orgasil-103 or silicone based) 1 – Bubble solution (ammonia free) 1 – LP bottle for test 1 – Caulk Gun |
| Parts Return Information: | No part return |
VISUAL INSTRUCTIONS FOR SEALING COOKTOP/STOVE SHELF AREA
1) Turn gas “OFF” at LP bottle(s) at front of unit.
2) Remove cooktop from countertop area (174 BH shown).
a. Remove cooking grate then remove 2 screws (yellow arrows) holding black top to cooktop pan shown in figure 1.
b. Gently, pull up near glass top to remove top of cooktop.
c. Using two ¾” wrenches, disconnect gas line hose from cooktop shown in fig 2.
d. Remove 4 screws shown in fig 3 with yellow arrows connecting cooktop pan to countertop/cleat(s) then lift out cooktop pan from countertop.
e. Remove each individual white and black wire from each wire connector shown in Object 1 & Object 2 below.
3) Seal gas line hose 7/8”x 7/8” notch.
a. Cut 5”x7” square out of 1/8” minimum thickness of plywood.
b. Cut a 7/8”x7/8” notch in one corner of the 5”x7” plywood piece.
c. Use 5”x7”plywood piece to close up larger notch in cooktop shelf area where gas line hose came through.
d. Position gas line hose to pass through 7/8”x7/8” corner notch, with a minimum of 2 screws secure 5”x7” plywood piece down to cooktop shelf.
e. Use sealant to seal around gas line hose and 5”x7” plywood piece.
f. (Before Picture – Fig 4 & Fig 5 – After Picture.
4) Seal shelf and area adjoining cooktop area
a. Check to see if divider panel located between cooktop shelf and kitchen sink area is secured to cooktop shelf. If not, secure divider panel to cooktop shelf.
b. Use sealant to seal cooktop shelf to all sides.
c. Use sealant to seal cooktop shelf corners and any other visible holes in paneling.
d. Use sealant to seal divider panel to countertop bottom that is located between cooktop area and kitchen sink. Seal can be applied to cooktop shelf side or kitchen sink side of divider panel.
e. Fig 5 is before sealant & Fig 6 – 8 are after seal.
***Please refer to Fig 9 & Fig 10 if the unit is a 5Y or a BY. These units need an exterior wood piece secured to divider panel to close up gap between top of divider panel and countertop. Then seal the extra panel (i.e. 172FB Open Range and 172 Autumn Ridge Outfitter)***
5) Re-install cooktop in countertop area.
a. Reverse steps 2c thru 2e.
b. Before securing cooktop top, turn gas “ON” at LP bottle(s) at front of unit.
c. Check for leaks with bubble solution (ammonia free) at gas line hose and cooktop connection. If leak is detected, then correct and re-check. Once no leak is detected, proceed to next step.
d. Install cooktop top onto cooktop pan and cooktop grate as in steps 2b & 2a
6) Validate flame does not invert when cooktop and furnace are both “ON”.
a. Light both burners on cooktop and set to “Hi”.
b. Turn furnace “ON”.
c. Turn cooktop burners to “Lo”.
d. Validate flame is not inverted.
i. Fig 11 – flame is inverted (flames are turned downwards towards cooktop pan).
ii. Fig 12 & 13 – flame is normal (flames are turned upwards away from cooktop pan).
Dear Valued Customer:
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers.
Reason for this recall
The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire.
Recall Remedy
Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will be performed free of charge to you and will take approximately 45 minutes to complete.
What we need you to do
Please contact a Jayco certified repair facility and schedule an appointment for this remedy. CAUTION: Do not use the cooktop and the furnace at the same time until the remedy is completed.
If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Jayco Customer Service at 800-283-8267. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter.
If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.
Chronology :
On July 12, 2021 Jayco received a complaint alleging the flame on the stove inverted when the furnace and stove were running. This was investigated by WIRC and when it was discussed on 8/23/21, the Warranty Incident Review Committee decided to elevate the incident to CPAC. The Corrective and Preventive Action Committee reviewed this allegation on 9/1/21. CPAC determined that a change was made from a Dometic furnace to a Suburban furnace which had a higher output causing negative pressure resulting in the inversion of the flame when the stove and Suburban furnace operated at the same time. An investigation began to identify which units had the change made to the furnace and could exhibit this condition. Four more similar allegations were identified from our records. During the 9/15/21 CPAC meeting it was decided to elevate this incident to SSC.
On 9/23/21, the Safety Steering Committee met and voted to proceed with a safety recall for this incident.
1 Affected Product
Vehicle
| MAKE | MODEL | YEAR |
| HIGHLAND RIDGE | OPEN RANGE | 2021 |
8 Associated Documents
Defect Notice 573 Report
RCLRPT-21V764-8667.PDF 215.11KB
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Recall Acknowledgement
RCAK-21V764-6608.pdf 645.763KB
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Recall Quarterly Report #1, 2021-4
RCLQRT-21V764-9079.PDF 211.121KB
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Remedy Instructions and TSB
RCRIT-21V764-5794.pdf 994.898KB
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Manufacturer Notices(to Dealers,etc)
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ISSUED Owner Notification Letter(Part 577)
RCONL-21V764-7041.pdf 68.544KB
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Recall Quarterly Report #2, 2022-1
RCLQRT-21V764-8740.PDF 211.22KB
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Recall Quarterly Report #3, 2022-2
RCLQRT-21V764-5157.PDF 211.306KB
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Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law. Jan. 2019.
903 South Main Street • P.O. Box 460 • Middlebury, IN 46540
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IMPORTANT SAFETY RECALL This Notice Applies to Your Recreational Vehicle «unit_serial_» «NAME» «ADDRESS» «CITY», «ST» «ZIP» Dear Valued Customer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers. The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire. Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will be performed free of charge to you and will take approximately 45 minutes to complete. Please contact a Jayco certified repair facility and schedule an appointment for this remedy. CAUTION: Do not use the cooktop and the furnace at the same time until the remedy is completed. If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Jayco Customer Service at 800-283-8267. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management Reason for this recall What we need you to do Recall Remedy November 2021 Safety Recall: Jayco NHTSA # 21V-762 Highland Ridge NHTSA# 21V-764 Starcraft RV NHTSA # 21V-763
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IMPORTANT SAFETY RECALL «FRIST» «LAST» «STREET» «CITY», «STATE» «ZIP» «COUNTRY» Dear Valued Dealer: This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Jayco has decided that a defect which relates to motor vehicle safety exists in certain 2021 Jay Feather, 2021-2022 Jay Flight SLX, 2021-2022 Autumn Ridge Outfitter and 2021 Open Range travel trailers. The flame on the cooktop will invert when the furnace is running. The cooktop is installed in a cabinet that is not sealed from the furnace area. When the furnace and the cooktop are operated at the same time the cooktop burner flame can invert leading to an increased risk of personal injury or fire. Remedy consists of adding sealant and plywood panels to seal the area around the gas line hose and the area adjoining the cooktop. The remedy will take approximately 45 minutes to complete and must be performed free of charge to the retail owner. Our records show the following unit is affected by this recall and is part of the current inventory at your dealership. «SERIAL_NUMBER» Federal law requires that all affected units in your inventory be repaired prior to delivery to a retail owner. If you sold an affected unit recently, please contact the owner immediately to advise the owner of the recall. In addition, please register the unit through Jayco Partners. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter. Information regarding this recall is available in CASE RECALL LINES in Jayco Partners. If you have any questions, please contact Jayco Customer Service at 800-283-8267 for assistance. We certainly regret this inconvenience; however, your safety is our most important priority. Sincerely, Compliance Management November 2021 Safety Recall: Jayco NHTSA # 21V-762 Highland Ridge NHTSA# 21V-764 Starcraft RV NHTSA # 21V-763 Reason for this recall What you need you to do Recall Remedy
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