2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank

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September 29, 2021 NHTSA CAMPAIGN NUMBER: 21V769000

Instrument Cluster May Go Blank

A blank instrument cluster display may be missing critical information such as the vehicle’s speed and warning lights, which can increase the risk of a crash.

 

NHTSA Campaign Number: 21V769

Manufacturer Jayco, Inc.

Components ELECTRICAL SYSTEM

Potential Number of Units Affected 994

 

Summary

Jayco, Inc. (Jayco) is recalling certain 2019-2021 Entegra Anthem, Aspire, Cornerstone, Reatta, Reatta XL, and Jayco Embark Class A motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.

 

Remedy

Dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed October 22, 2021. Owners may contact Jayco customer service at 1-800-283-8267.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Spartan Chassis Recall  – Instrument Cluster Goes Blank

Bulletin Type: Safety Recall Publication Date:  October 2021
Bulletin #(s): 21V-769  US

2021-608  Canadian

Make(s): Jayco Motorized
Job Code(s): NA Model(s): Anthem, Aspire, Cornerstone, Reatta, Reatta XL, Embark
Flat Rate(s): NA Model Year(s): 2019-2022

 

Incident: Spartan RV Chassis is a division of Shyft Group and their number for this recall in the US is 21V-589.  Under certain conditions, the instrument cluster may intermittently go blank for a period of time while the vehicle is in motion.  Without the instrument cluster displaying important information such as vehicle speed, there may be an increased risk of a crash.  The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers.  Gauge date or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank.
Affected Units: 2019-2021 Anthem Class A

2021 Aspire Class A

2019-2021 Cornerstone Class A

2021-2022 Reatta Class A

2021-2022 Reatta XL Class A

2021 Embark Class A

Remedy: The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s).  Additionally, the ductwork will be moved as far back as possible from the control module.  The remedied component will have a different software version that is visible on the information screen. *Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center.
Jayco’s sole obligation under our limited warranty is to repair or replace defective materials and/or workmanship deemed our responsibility as determined by Jayco in our sole discretion. Jayco reserves the right to use new and/or remanufactured parts or materials of similar quality to complete any work, and to make parts and/or design changes as appropriate without notice to anyone. Jayco designs and/or materials changes are done without obligation to incorporate such changes in previously manufactured product. Jayco makes every reasonable effort to ensure field remedies will not adversely affect performance and/or safety of the unit. This field remedy is not intended to extend to future performance of this RV, or any of its materials, components or parts beyond the standard warranty period. The RV owner’s obligation to notify Jayco, or one of its independent, authorized dealers, of a claimed defect does not modify any obligation placed on the RV owner to contact Jayco directly when attempting to pursue remedies under state or federal law.  Jan. 2019.
903 South Main Street  •  P.O. Box 460  •  Middlebury, IN 46540

 

21V-769 2021-608 Spartan Instrument Cluster

October 2021

 


Dear Valued Customer:

This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Jayco and Spartan RV Chassis, a brand of The Shyft Group, Inc. have decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2019-2021 Anthem, Aspire, Cornerstone, Reatta and Reatta XL Class A motorhomes. The affected vehicles are built on 2018-2022 Model Year K1, K2, K3 and K4 model Spartan RV Chassis equipped with an instrument cluster supplied by Valid Manufacturing.

 

Reason for this recall

Under certain conditions, the instrument cluster may intermittently go blank for a brief period of time while the vehicle is in motion. Gauge data or indicators may appear to be delayed or slow to update prior to the instrument cluster going blank. The temperature in the area where the control module is mounted may exceed the programmed temperature setting of the control module due to closely routed defrost and defog duct work not being fully attached to the louvers. A blank instrument cluster may be missing critical information, increasing the risk of a crash.

 

Recall Remedy

The instrument cluster control module will be reprogrammed with a higher temperature setting and the defrost and defog ductwork will be secured to the louver(s). Additionally, the ductwork will be moved as far back as possible from the control module. The remedied component will have a different software version that is visible on the information screen.

 

What we need you to do

Please call Spartan RV Chassis at 800-543-4277 to locate a qualified service center near you. Steps will be taken to ensure the work is performed at the nearest service center. The Recall Remedy is free of charge, and is expected to take approximately one hour to complete.

 

If you had this repair completed prior to receipt of this recall notice, you may be eligible to receive reimbursement for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more information, contact Spartan RV Chassis at 800-543-4277. A vehicle lessor receiving this notice must notify the lessee by first class mail within ten (10) days from receipt of this owner notification letter.

If your dealer does not remedy this condition at no charge, please contact our Customer Service Department at 800-283-8267. If you are unable to get this safety defect remedied without charge and/or within a reasonable amount of time after contacting your dealer and Jayco customer service, you may want to contact NHTSA. To submit a written complaint contact the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153): or go to https://www.safercar.gov.

We certainly regret this inconvenience; however, your safety is our most important priority.

Sincerely,

Compliance Management

 


Chronology :

On, or near, February 22, 2021, Shyft began investigating complaints involving the instrument cluster intermittently going blank. Between that time and late April, engineers from Shyft, along with engineers from Valid, conducted various levels of testing. Between May and June, the condition to cause the failure mode was identified and a review of Valid’s DFMEA was conducted. All part numbers were being identified and a population of VIN’s being identified. During a July 15th meeting, the population was reviewed with Valid as well as past precedence information. On July 22, 2021, Shyft determined that a safety related defect may exist in the identified vehicles. August 31, 2021 Shyft Group/ Spartan emailed notification to Jayco of their Recall 21V-589. September 13, 2021 Jayco (WIRC) Warranty Incident Review Committee discussed the recall and elevated the incident to Jayco (CPAC) Corrective Preventative Action Committee. September 15, 2021 CPAC discussed the recall and elevated to Jayco (SSC) Safety Steering Committee. September 23, 2021 Jayco (SSC) voted and agreed to that a Jayco Motorized pass through recall is required.

 


18 Affected Products

Vehicles

MAKE MODEL YEAR
ENTEGRA ANTHEM 2019-2021
ENTEGRA ASPIRE 2019-2021
ENTEGRA CORNERSTONE 2019-2021
ENTEGRA REATTA 2019-2021
ENTEGRA REATTA XL 2019-2021
JAYCO EMBARK 2019-2021

 


8 Associated Documents

Remedy Instructions and TSB

RCRIT-21V769-5698.pdf 573.04KB

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Recall Acknowledgement

RCAK-21V769-4496.pdf 645.833KB

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Defect Notice 573 Report

RCLRPT-21V769-1103.PDF 215.98KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V769-9476.pdf 57.402KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V769-8258.pdf 56.592KB

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Recall Quarterly Report #2, 2022-1

RCLQRT-21V769-6018.PDF 211.21KB

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Recall Quarterly Report #1, 2021-4

RCLQRT-21V769-7814.PDF 211.21KB

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Recall 573 Report – 5/2/2022

RCLRPT-21V769-4988.PDF 216.003KB

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Latest Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V769&docType=RCL

 


 

Heavy Duty Truck Reprogramming

Description:

Designed for flexibility, the USB-Link 3 Wired Edition connects to your PC, tablet, or smartphone with a USB cable, allowing techs to directly connect to a device when working in the field or during signal interruptions.

Built to support the latest protocols (CAN FD, DoIP) and compatible with a wide range of OEM diagnostics software, the USB-Link 3 is our most advanced VCI to date, with the performance and technology you can rely on well into the future.

 

The USB-Link™ 3 comes with the following:

  • Latching USB Cable (PN 404032)
  • 9-Pin Deutsch Adapter, 1 Meter (PN 493128)
  • J1962 Adapter (16-Pin OBD II, 1 Meter (PN 491113)

The USB-Link™ 3: Wireless is also available (PN 121052).

 

Specifications
Vehicle Network Protocol Support
CAN FD / J1939 FD / ISO15765 FD - 250K, 500K, 1M b/s with auto baud detection
Single wire CAN (SWCAN)
ISO 11898-3 Fault Tolerant CAN (FTCAN)
Diagnostics Over Internet Protocol (DoIP)
J1708
J1850 VPW (Class 2)
ISO PWM (SCP)
ISO 9141 / KWP2000 (ISO 14230) K/L line
ALDL 9600 and 8192 baud
ATEC 160 baud

Windows® Vehicle Communication API
Windows® Vehicle Communication API
RP1210 a/b/c
J2534 (2004 draft)
J2534-1 partial implementation (commercial vehicle focused)

Operating System Compatibility
iOS
Android™
Windows® 10, 11

Interfaces to Computing Platforms
USB 2.0 (vehicle-to-PC connectivity)
Bluetooth® 2.1 + EDR
Wi-Fi (dual band)

Compatible Software
Detroit Diesel Diagnostic Link
CAT Electronic Technician (On-Highway only)
Cummins Insite
International - ServiceMAXX Fleet Pro
Hino eXplorer
Volvo PTT
VCAD Elite Mack/Volvo
V-MAC Service Tools
Allison DOC® For PC-Service Tool - Protocols Supported: J1939, J1708/J1587, and J1850
Allison DOC® For Fleets (1000/2000) - Protocols Supported: J1939, J1850
Allison DOC® For Fleets (3000/4000) - Protocols Supported: J1939, J1708/J1587
Eaton ServiceRanger
Bendix ACom
WABCO Toolbox
Freightliner ServiceLink
International ABS
International DLB
International Intune
International IPC v2.02
PACCAR DAVIE4

 

121052

121054

 

2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Diesel Laptops Nexiq USB Link 3 Wireless Edition with Repair Information & Diagnostic Software
2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Diesel Laptops Nexiq USB Link 3 Wired Edition with Repair Information & Diagnostic Software

 

2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light iCarsoft HD V3.0 Heavy Duty Diesel Truck Diagnostic Scanner Tool Code Reader Freightliner Cummins
2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light XTOOL HD900 CAN Bus Engine Code Reader Heavy Duty Truck Diesel Scanner OBDII Diagnostic Tool Work for J1587 J1708 and J1939 Protocols
2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Heavy Duty Truck Scan Tool NL102 Plus Auto Scanner with DPF/ Sensor Calibration / Oil Reset + Check Engine for Cars; Truck & Car 2 In 1 Code Reader (NL102 Plus)
2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Autel MaxisysCV MS908CV Diagnostic Tool with No-Delay Delivery for J2534 ECU Programming, Heavy Trucks Diagnostics, Coding, Service Functions

 

2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Nexiq Blue-Link Mini
Product Number NQ126015
Nexiq Blue Link Mini™ Vehicle Communication Interface

 

2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light NEXIQ Technologies 124032 USB-Link 2 Connector
2019-2021 Entegra & Jayco Class A Motorhomes Instrument Cluster May Go Blank | small light Dearborn DPA5 Pro Universal RP1210 Protocol Adapter

 


Daimler Truck

DiagnosticLink Order Site:

DiagnosticLink Direct Link:

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Last update on 2024-06-16 / Affiliate links / Images from Amazon Product Advertising API

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