Recall 21-17 – Loose Tie Rod Clamps – 2021-2022 Utilimaster Walk-In Vans

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July 21, 2021 NHTSA CAMPAIGN NUMBER: 21V551000

Loose Tie Rod Clamps

Detached or broken tie rod ends can result in steering loss, increasing the risk of a crash.

 

NHTSA Campaign Number: 21V551

Manufacturer Shyft Group

Components STEERING

Potential Number of Units Affected 76

 

Summary

Shyft Group is recalling certain 2021-2022 Utilimaster Walk-In vans. The tie rod clamps may be loose, which could result in loose tie rod ends that could break or detach.

 

Remedy

Daimler Trucks North America (DTNA) will mail owner letters on behalf of Shyft Group, and DTNA service facilities will replace the tie rod clamp bolts and nuts, free of charge. Owner notification letters were mailed on December 23, 2021. Owners may contact Shyft Group customer service at 1-800-582-3454. Shyft Group’s number for this recall is 21-17.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


IMPORTANT SAFETY RECALL

Subject: Tie Rod Clamp (Lock Nut) Over-Crimped
Tie Rod End Clamp Bolts
Models Affected: 2, 3 & 5 DETROITTM Front Steer Axles This notice applies to your vehicle

 

This notice is sent to you in accordance with the requirements the Motor Vehicle Safety Act.

 

Daimler Trucks North America LLC, on behalf of its DETROITTM Powertrain Division, has decided that a defect, which relates to motor vehicle safety, exists on certain DETROITTM Model 2, 3 and 5 steer axles manufactured between Dec 15, 2020 through Apr 14, 2021. DTNA is initiating Recall Campaign D21R7 to replace the tie rod assemblies.

 

The tie rod clamp may be loose due to the supplied lock nuts being over-crimped. This can cause thread galling of the bolt and nut during installation. When galling occurs, it is possible that assembly torque may be achieved but the clamp is still loose. The tie rod clamp being loose could lead to the threaded tie rod ends becoming loose and eventual steering loss if the rod end pulls out of the tie rod, or the tube is broken due to vibration of the loose joint, creating the risk of crash.

 

Records indicate that your vehicle has one of the affected steering axles.

 

Please contact an Authorized DTNA Repair Facility and arrange to have the recall campaign performed. The labor time required to perform this replacement is 2.0 – 4.3 hours. To locate an authorized facility, search online at https://demanddetroit.com/find-a-dealer. This service will be completed for you at no additional cost by a DTNA repair facility under the provisions of this notice. You may be liable for any progressive damage that results from your failure to complete the Recall within a reasonable time after receiving notification.

 

If you no longer own the vehicle that corresponds to the identification number(s) please return the notification to the Warranty Campaigns Department with any information you can furnish that will assist us in locating the present owner. If you have leased this vehicle, Federal law requires that you forward this notice to the lessee within 10 days. If you are a subsequent stage manufacturer, Federal law requires that you forward this notice to your distributors and retail outlets within five working days.

 

You must make an appointment with the repair facility, at least two weeks in advance of the actual repair, so the repair facility can stock the replacement part(s) needed to complete this recall campaign. Failure to provide advance notification to the repair facility may result in a delayed repair. 

 

If you have paid to have this recall condition corrected prior to this notice, you may be eligible to receive reimbursement. Requests for reimbursement may include parts and labor. Reimbursement may be limited to the amount the repair would have cost if completed by an Authorized DTNA Repair Facility.

The following documentation must be presented to your dealer for consideration for reimbursement. Please provide original or clear copies of all receipts, invoices, and repair orders that show:

 

  • The name and address of the person who paid for the repair
  • The Vehicle Identification Number (VIN) of the repaired vehicle
  • What problem occurred, what repair was done, and the date of the repair
  • Who repaired the vehicle
  • The total cost of the claimed repair expense
  • Proof of payment for the repair (such as the front and back of a cancelled check or a credit card receipt)

 

Reimbursement will be made by check from your DTNA dealer. Please speak with your authorized DTNA dealer concerning this matter.

 

If you have questions about this Recall, please contact the Warranty Campaigns Department at (800) 547-0712, 7:00 a.m. to 4:00 p.m. Pacific Time, Monday through Friday, e-mail address DTNA.Warranty.Campaigns@Daimler.com. For other concerns, you may contact the Customer Assistance Center at (800) 385-4357. If you have a safety concern relating to this Recall, you may wish to contact Transport Canada – Motor Vehicle Safety at, 80 rue Noel, Gatineau, Quebec J8Z 0A1 or phone (800) 333-0510.

 

If your dealer fails or is unable to remedy this defect without charge, or within a reasonable amount of time, you may submit a written complaint to:

Administrator
National Highway Traffic Safety Administration
1200 New Jersey AVE SE
Washington, DC 20590

 

You may also call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to https://www.safercar.gov.

 

We regret any inconvenience this action may cause but feel certain you understand our interest in motor vehicle safety.

 

DETROIT WARRANTY CAMPAIGNS DEPARTMENT

 



2 Affected Products

Vehicle

MAKE MODEL YEAR
UTILIMASTER WALK-IN VAN 2021-2022

 


4 Associated Documents

Defect Notice 573 Report

RCLRPT-21V551-7740.PDF 212.973KB

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Recall Acknowledgement

RCAK-21V551-5829.pdf 646.241KB

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Interim Owner Notification Letter(Part 577)

RIONL-21V551-8924.pdf 229.858KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V551-1451.pdf 404.641KB

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Latest Recalls Documents

For the Latest and Most Recent Recalls Information Visit the link below…

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V551&docType=RCL

 


 

Bestseller No. 1
Lisle 58100 Inner Tie Rod Tool Set, 12 Pc
  • The long socket slips over tie rod end and crows footengages on socket for easy removal and installation of tierods with inaccessible wrench flats.
  • Includes 12 crowsfeet, sizes 1-3/16", 1-1/4", 1-3/8", 1-1/2", 1-5/16", 1-7/16", 29mm,32.5mm, 33.6mm, 38.4mm, 40mm and 42mm
  • fits many cars, trucks and SUVs.
  • fit type: Vehicle Specific
SaleBestseller No. 2
VEVOR Inner Tie Rod Tool Kit, Inner Tie Rod Tool Set with 12 Pcs Crowfoot Adapters, 1/2 Inch Drive Tube Tie Rods Tool, Heavy-Duty 13 Pcs Steel Inner Tie Rod Removal Tool for Vehicle Repair
  • Universal Tie Rod Removal Tool: Designed for secure and effectual removal of the inner rod. The inner rod can be easily removed and installed without removing the rack and pinion. Applicable to most domestic and imported vehicles, including cars, pickups, and off-road vehicles.
  • All-steel Forged: Our tie rod drawing tools and adapters are made of durable, all-steel forging that ensures long-lasting use. The flexible sliding collar on the sleeve's top securely holds the crowd feet adapters in place, while its compatibility with 1/2" drive wrenches allows you to install parts that ordinary wrenches cannot handle. Additionally, the knurled handle provides a firm grip for optimal control at all times.
  • 12 Pcs Crowfoot Adapters: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/ 16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm. To get all your work done quickly and efficiently.
  • Hassle-Free Operation: The entire operation is effortless. Step 1: Slide the adapter on the plane of the lever. Step 2: Rotate the collar to fix the fishtail joint in place. Step 3: Use a 1/2 inch ratchet or impact wrench to the end hole.
  • Effortless Organization: The product is equipped with a case to facilitate your orderly storage and is convenient for you to carry. Help you deal with emergencies of vehicle repair at any time.
SaleBestseller No. 3
OEMTOOLS 27178 Master Inner Tie Rod Tool Set, Remove & Install Tie Rods in Cars, Pickups, and SUVs, Includes 12 Crowfoot Adapters & 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL SET: This tie rod kit Includes 12 sizes of crowfoot-style adapters: 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2" and 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, 42 mm; Easily remove most inner tie rod ends
  • ULTRA DURABLE: Tie rod puller tool's crowfoot adapters are nickel plated for durability; Work the inner tie rod tool kit on your tierod end with the confidence that your tie rod set won't bend or break during use; Get the most from our tie rods tool
  • WIDELY USEFUL INNER TIE ROD TOOL: Be sure you have an inner tie rod kit that can easily reach your inner tie rod without removing the rack and pinion; Tube handle inner diameter is 2.125 in. to service small cars, pick-ups, and SUVs
  • USE A RATCHET OR BREAKER BAR: Properly torque the inner tie rod remover on the tie rod end without hassle; Tie rod end puller's 1/2 Inch drive tube handle makes it easy to remove and re-install tie rod ends; Tie rod puller kit gives you proper reach
  • EFFORTLESS ORGANIZATION: OEM Tools inner tie rod tool can be taken anywhere easily; Tie rod end removal tool comes in a blow mold case for easy organization; The inner tie rod end tool is portable for use on tie rod inner ends on your family's fleet
SaleBestseller No. 4
OMT 5pc Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (BL06)
  • 1. ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • 2. HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • 3. UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • 4. PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • 5. ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Bestseller No. 5
Orion Motor Tech Inner Tie Rod Removal Tool Kit, Inner Tie Rod Tool for Tie Rod Removal and Installation, Master Inner Tie Rod Tool Set with 12 Crowfoot Adapters 1/2 Inch Drive Tube
  • INNER TIE ROD REMOVAL TOOL: This Orion Motor Tech inner tie rod removal tool set lets you remove and install inner tie rods without removing the rack and pinion; the 1/2 Inch drive tube handle with a 2.1 in inner diameter allows servicing on small cars, pick-ups, and SUVs
  • 12 CROWFOOT ADAPTERS: The 12 crowfoot adapters cover most common SAE and metric sizes of 1-3/16", 1-1/4", 1-5/16", 1-3/8", 1-7/16", 1-1/2", 29 mm, 32.5 mm, 33.6 mm, 38.4 mm, 40 mm, and 42 mm
  • UNIQUE DESIGN: Our inner tie rod remover's 20 inch tube handle lets you remove and install inner tie rods in places where sockets and wrenches can’t fit; works on inner tie rods with inaccessible wrench flats
  • SUPERIOR DURABILITY: Our tie rod drawing tools and adapters are steel forged for lasting strength; the flexible sliding collar at the top of the sleeve tightly attaches the crowd feet adapters
  • HASSLE-FEE OPERATION: Thanks to intuitive design and clear instructions our rod removal set is easy to use; select the right adapter, slide it over the tie rod, click the tool and adapter together, then use a 1/2 inch ratchet or impact wrench to remove the rod
SaleBestseller No. 6
OTC (6275) Tie Rod/Pitman Arm Adjusting Set
Bestseller No. 7
Orion Motor Tech OMT 5-in-1 Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, Splitter Removal Kit (RD06)
  • ALL IN ONE FRONT END SERVICE KIT: Containing 5 adjustable tools for a wide range of domestic and import vehicles. Comes with 1x Ball Joint Separator, 1x Tie Rod and Ball Joint Remover, 1x Conical Pitman Arm Puller, 1x Pitman Arm and Tie Rod End Puller, 1x Pitman Arm Puller, 1x well-organized ABS case.
  • HARDENED ALLOY CONSTRUCTION: Extraordinarily tough and durable alloy means these tools can stand up to the toughest jobs. This front end service tool kit can remove the most stubborn ball joints, tie rod ends, and pitman arms.
  • UNIVERSALLY COMPATIBLE WITH A WIDE RANGE OF VEHICLES: The versatile design allows this tool to be used as a pitman arm remover, ball joint separator, or tie rod end puller for many small, domestic rear-wheel-drive vehicles, import vehicles, and light trucks.
  • PROFESSIONAL PORTABLE ABS CASE: The custom-molded case is crafted from high-quality ABS hard plastic for the amateur or professional mechanic on the go. Conveniently keeps all your tools in one organized and secure place. Never miss out on a job or project from a misplaced tool.
  • ORION MOTOR TECH PROMISE: If any issues from our tools arise please don’t hesitate to contact us. We guarantee the quality of our tools and want to ensure you’re only getting the best. Because to do perform your best, you deserve the best, that’s our Orion Motor Tech Promise.
Bestseller No. 8
ABN 1/2 Inch Drive SAE Inner Tie Rod Removal Tool Kit – Inner Tie Rod Tool Set with Tie Rod Puller Tool and 3 Adapters
  • [Perform Maintenance on Your Vehicle]: The ABN Master Inner Tie Rod Tool Removal 4-Piece Kit allows you to save time to make adjustments without removing the rack and pinion to access hard-to-reach tie rods
  • [For Your Toolkit]: With its 1/2-inch square drive, this tie rod remover tool will work with your existing 1/2-inch drive wrench (not for power tools); Constructed from black coated steel for maximum strength and longevity
  • [Fits Your Vehicle]: 1 3/16-inch adapter compatible with most front wheel drive (FWD) vehicles with new style tie rods; 1 5/16-inch adapter compatible with most rear wheel drive (RWD) and vehicles with racks and pinion power steering; 1 7/16-inch adapter compatible with most cars with saginaw in steering gear
  • [Easy Storage]: No need to worry about tie rod end removal tool kit parts getting lost in your workshop; Heavy-duty 16.75 x 2.25 x 7.5 inch (42.5 x 5.7 x 19.1cm) plastic blow-molded carrying case with 2 latches and built-in handle for easy transportation, safe storage, and quick organization
  • [Package Contents]: Tie rod end removal tool set includes (1) dual socket rapid slide collar inner tie rod tool (1‐3/16-inch and 1‐5/16-inch hex), (3) adaptors (1‐3/16, 1‐5/1, 1‐7/16 inch adapters with 1‐5/16 inch hex), and (1) carrying case for your convenience
Bestseller No. 9
Orion Motor Tech Ball Joint Separator, Pitman Arm Puller, Tie Rod End Tool Set for Front End Service, 3pc Heavy Duty Pitman Arm, Tie Rod Puller, and Ball Joint Removal Tool Kit with Case
  • FRONT END SERVICE KIT: This 3 piece ball joint removal tool set from Orion Motor Tech includes lever and scissor style ball joint separators and a conical pitman arm puller so you can quickly and safely remove standard pitman arms, outer tie rods, and ball joints without the damage often caused by hammers and pickle forks
  • VERSATILE FITMENT: The pitman arm tool has a 0.8" (20mm) jaw spread and depth; the levered ball joint separator has a 0.9" (21.6mm) jaw spread, 0.8" (19.5mm) jaw depth, and 2.2" (55mm) max opening; and the scissor-style ball joint puller & tie rod end tool has a 0.8" (19mm) jaw spread, 1.3" (33mm) jaw depth, and 2.1" (52.5mm) max opening
  • NEAR UNIVERSAL COMPATIBILITY: These rugged and highly adjustable ball joint separator tools fit the steering and suspension systems of hundreds of makes and models, including most American, European, and Japanese cars, light trucks, SUVs, and ATVs
  • POWERFUL LEVERAGE: Our heat-hardened alloy steel tools and their forcing screws coated in corrosion-resistant black oxide will give you outstanding durability and performance, so your ball joint kit will have the strength to remove even the most stubborn, stuck, and seized parts time after time
  • CONVENIENT ORGANIZATION: The custom molded case is crafted from ABS hard plastic for the amateur or professional mechanic on the go; never miss a job, with everything well organized for storage or transport
Bestseller No. 10
Toolwiz Inner Tie Rod Removal Tool, 3/8'' Universal Low Profile Tool and Inner Tie Rod Hex Wrench Repair Removal Tools 27-42mm Tie Rod End Wrench Tool with 1/2" Drive Universal Tie Rod Tool Kit Black
  • Tool 1: Toolwiz 3/8" Inner Tie Rod Tool turns tie rods easily. Able to remove the inner tie rod without removing the outer tie rod. Convenient tool for servicing inner tie rods to easily remove, repair & install
  • Tool 1: Suitable for all standard tie rods with smooth cylinder ends; It will work on any rod that fits between the 3'' top and bottom components with both 9/16” nuts screwed on and tightened
  • Tool 2: 1/2" Square drive tie rod removal tool by Toolwiz is suitable for tie rods between 27mm and 42mm in diameter. Easily removes inner tie rod ends without removing the rack and pinion
  • Tool 2: Toolwiz Tie rod end remover tool is designed to universally fit for all vehicles and is compatible with Mercedes, Benz, BMW, Toyota, Honda, Ford, Nissan, etc.
  • Strong Grip Force: The teeth of the inner tie rod tool firmly grip the tie rod as you insert a socket wrench or breaker bar and turn it as needed, No more trouble taking the inner tie rod off your rack and the pinion. Very sturdy and bites into the tie rod nicely

Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API

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