Recall RC000226 – Solar Panel Junction Box May Overheat – 2022 Thor Motor Coach Rize, Scope, Sequence, & Tellaro

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May 26, 2021 NHTSA CAMPAIGN NUMBER: 21V396000

Solar Panel Junction Box May Overheat

An electrical short can cause the junction box to overheat, increasing the risk of a fire.

 

NHTSA Campaign Number: 21V396

Manufacturer Thor Motor Coach

Components ELECTRICAL SYSTEM, EQUIPMENT

Potential Number of Units Affected 53

 

Summary

Thor Motor Coach (TMC) is recalling certain 2022 Rize, Scope, Sequence, and Tellaro vehicles. The Flex-190 Solar Panel junction box may short.

 

Remedy

Dealers will install a new solar panel and junction box, free of charge. Owner notification letters were mailed July 22, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000226.

 

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

 


Thor Motor Coach

Recall Repair Instructions

21V 396 Flex 190 Solar Panel

 

Issue: 

It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro   motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.

 

Parts Required: 

TMC Recall Kit #: 0502012  

 

Tools/Supplies Needed: 

  • Window Removal Tool
  • Putty Knife/X-Acto Blade
  • Generic, Unscented Laundry Detergent
  • Isopropyl Alcohol (or equivalent)
  • 3M Tape
  • Sikaflex 252

 

Instructions:  

1. Unplug both plug in play male/female connectors at rear of Pop Top on OEM roof. Free wires from roof.

 

2. Cold cut Sikaflex around outside edge of flex solar panel with putty knife or X-Acto blade.

 

3. Try to peel panel off roof.

a. If it is easy to peel off without roof damage, fully remove panel.

b. If you are finding it difficult to remove, use windshield removal tool to remove panel.

 

4. Remove remaining tape or glue and clean surface with generic, unscented laundry detergent, such as Tide, mixed with warm water and allow to dry. Clean surface with isopropyl alcohol or equivalent and allow to dry. Be sure to spray alcohol on rag and not directly on the pop top.

 

5. Flip new solar panel on its back. Install new 3M tape (3 rows lengthwise and 2 rows widthwise- front and rear of panel).

 

6. Peel 3pm tape backer and stick solar panel firmly into place, applying even pressure to the entire panel to ensure it is properly adhered to the roof.

 

7. Seal outside edges of new solar panel with Sikaflex to ensure they are bonded.

 

8. Remove the thin transparent protective layer on the top surface of the panel if present.

 

9. Plug in the female/male plug in play power cords. Secure wires to roof every 24” using cable ties or Dicor tape.

 

10. Check solar power monitor for change.

 

The following picture shows a window removal tool: two handles with a wire between them. This tool makes removing well-adhered solar panels much easier with minimal damage to the roof.

 


This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Rize, Scope, Sequence, and Tellaro motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.

 

Reason for this recall

It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.

 

What we will do

TMC has contacted your selling dealer and has instructed them on how to install a new solar panel on your motorhome. This will be done at no cost to you the owner.  The remedy should take approximately up to one (1) hour to perform.

 

What we need you to do

At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locateaservicecenter/.  If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com.

If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.

 



4 Affected Products

Vehicles

MAKE MODEL YEAR
THOR MOTOR COACH RIZE 2022
THOR MOTOR COACH SCOPE 2022
THOR MOTOR COACH SEQUENCE 2022
THOR MOTOR COACH TELLARO 2022

 


9 Associated Documents

Recall Acknowledgement

RCAK-21V396-9792.pdf 645.776KB

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Remedy Instructions and TSB

RCRIT-21V396-9743.pdf 606.467KB

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Remedy Instructions and TSB

RCRIT-21V396-6815.pdf 606.467KB

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Defect Notice 573 Report

RCLRPT-21V396-2992.PDF 217.119KB

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ISSUED Owner Notification Letter(Part 577)

RCONL-21V396-1036.pdf 36.969KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V396-4802.pdf 139.724KB

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Manufacturer Notices(to Dealers,etc)

RCMN-21V396-0621.pdf 139.724KB

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Recall Quarterly Report #2, 2021-4

RCLQRT-21V396-5475.PDF 211.229KB

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Recall Quarterly Report #1, 2021-3

RCLQRT-21V396-6152.PDF 211.132KB

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Recalls Documents

https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V396&docType=RCL

 


 

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Last update on 2024-03-13 / Affiliate links / Images from Amazon Product Advertising API

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