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May 26, 2021 NHTSA CAMPAIGN NUMBER: 21V396000
Solar Panel Junction Box May Overheat
An electrical short can cause the junction box to overheat, increasing the risk of a fire.
NHTSA Campaign Number: 21V396
Manufacturer Thor Motor Coach
Components ELECTRICAL SYSTEM, EQUIPMENT
Potential Number of Units Affected 53
Summary
Thor Motor Coach (TMC) is recalling certain 2022 Rize, Scope, Sequence, and Tellaro vehicles. The Flex-190 Solar Panel junction box may short.
Remedy
Dealers will install a new solar panel and junction box, free of charge. Owner notification letters were mailed July 22, 2021. Owners may contact TMC customer service at 1-877-855-2867. TMC’s number for this recall is RC000226.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.
Recall Repair Instructions
21V 396 Flex 190 Solar Panel
Issue:
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.
Parts Required:
TMC Recall Kit #: 0502012
Tools/Supplies Needed:
- Window Removal Tool
- Putty Knife/X-Acto Blade
- Generic, Unscented Laundry Detergent
- Isopropyl Alcohol (or equivalent)
- 3M Tape
- Sikaflex 252
Instructions:
1. Unplug both plug in play male/female connectors at rear of Pop Top on OEM roof. Free wires from roof.
2. Cold cut Sikaflex around outside edge of flex solar panel with putty knife or X-Acto blade.
3. Try to peel panel off roof.
a. If it is easy to peel off without roof damage, fully remove panel.
b. If you are finding it difficult to remove, use windshield removal tool to remove panel.
4. Remove remaining tape or glue and clean surface with generic, unscented laundry detergent, such as Tide, mixed with warm water and allow to dry. Clean surface with isopropyl alcohol or equivalent and allow to dry. Be sure to spray alcohol on rag and not directly on the pop top.
5. Flip new solar panel on its back. Install new 3M tape (3 rows lengthwise and 2 rows widthwise- front and rear of panel).
6. Peel 3pm tape backer and stick solar panel firmly into place, applying even pressure to the entire panel to ensure it is properly adhered to the roof.
7. Seal outside edges of new solar panel with Sikaflex to ensure they are bonded.
8. Remove the thin transparent protective layer on the top surface of the panel if present.
9. Plug in the female/male plug in play power cords. Secure wires to roof every 24” using cable ties or Dicor tape.
10. Check solar power monitor for change.
The following picture shows a window removal tool: two handles with a wire between them. This tool makes removing well-adhered solar panels much easier with minimal damage to the roof.
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Rize, Scope, Sequence, and Tellaro motorhomes. As a result, TMC is conducting a safety recall. We apologize for any inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to us.
Reason for this recall
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.
What we will do
TMC has contacted your selling dealer and has instructed them on how to install a new solar panel on your motorhome. This will be done at no cost to you the owner. The remedy should take approximately up to one (1) hour to perform.
What we need you to do
At your earliest convenience, please contact your dealer and schedule an appointment to have this remedy completed. To locate the nearest authorized TMC service center, please visit https://www.thormotorcoach.com/locate–a–service–center/. If you have questions concerning this recall or if you need any assistance, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at Recalls@TMCRV.com.
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred any direct cost in connection with obtaining such repair, you may be eligible to receive reimbursement from TMC by contacting the TMC Warranty/Service Department.
SEOCONTENT-START
Recall #
21V 396
2021 327
Description/Title:
21V 396 Flex 190 Solar Panel
Affected Product Line(s):
Certain Model Year 2022 Rize, Scope, Sequence, and Tellaro motorhomes
Service Campaign # :
RC000226
Released Date:
07/15/2021
Repair Code:
TMCRC10101V
Document Date:
07/15/2021
Time Allowed:
1.0
Document Revision:
A
Thor Motor Coach
1-877-500-1020
NHTSA Recall # 21V-396
Transport Canada Recall # 2021-327
***************************************************************************************************************
IMPORTANT SAFETY RECALL
This notice applies to your vehicle: «VIN»
«Owner_name»
«Street»
«City», «State» «Zip»
Dear «Owner_name»:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Thor
Motor Coach (TMC) has decided that a defect which relates to motor vehicle safety exists in certain model year 2022 Rize,
Scope, Sequence, and Tellaro motorhomes. As a result, TMC is conducting a safety recall. We apologize for any
inconvenience this action may cause you; however your safety and continued satisfaction are of the utmost importance to
us.
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes
the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur,
there is the potential for overheating which could lead to a fire and/or property damage.
TMC has contacted your selling dealer and has instructed them on how to install a new solar
panel on your motorhome. This will be done at no cost to you the owner. The remedy should
take approximately up to one (1) hour to perform.
At your earliest convenience, please contact your dealer and schedule an appointment to have
this remedy completed. To locate the nearest authorized TMC service center, please visit
https://www.thormotorcoach.com/locate-a-service-center/. If you have questions concerning this
recall or if you need any assistance, please contact the TMC Warranty/Service Department by
mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, by phone at 877-855-2867, or email at
Recalls@TMCRV.com.
If you had appropriate repairs completed prior to receipt of this recall notice, and if you incurred
any direct cost in connection with obtaining such repair, you may be eligible to receive
reimbursement from TMC by contacting the TMC Warranty/Service Department.
If after contacting TMC Customer Service you are still not satisfied we have done our best to remedy this situation, you
may also submit a written complaint to: Administrator, National Highway Traffic Safety Administration, 1200 New Jersey
Avenue, SE, Washington, DC 20590. You may call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-
424-9153; or go to https://www.safercar.gov.) Federal regulations require that any vehicle lessor receiving this recall notice
must forward a copy of this notice to the lessee within ten days.
Thank you for your attention and cooperation in this matter.
Sincerely,
Thor Motor Coach
Hanah Klodzinski
Recall Compliance Coordinator
cc: National Highway Traffic Safety Administration (NHTSA)
Reason for
this recall
What we need
you to do
RECREATIONAL VEHICLE
SAFETY RECALL NOTICE
Safety Recall: 21V-396
Safety Advisory: RC000226
July 2021
What we
will do
***************************************************************************************************************
IMPORTANT SAFETY RECALL
RC000226
This notice applies to vehicle: «VIN»
«Dealer_name»
«Street»
«City», «State» «Zip»
Dear Dealer:
This Safety Recall Notice is sent to you in accordance with the requirements of the United States National Traffic and Motor Vehicle Safety Act and The Canadian Motor Vehicle Safety Act and is important for your safety.
Thor Motor Coach (TMC) decided that a defect which relates to motor vehicle safety exists in certain models of the below listed motorhomes.
It has been discovered that on certain model year 2022 Rize, Scope, Sequence, Tellaro motorhomes the Flex-190 Solar Panel has the potential for a direct short at the output. If the short were to occur, there is the potential for overheating which could lead to a fire and/or property damage.
The required action is to replace the defective solar panel with a new one. This remedy should take approximately up to one (1) hour to perform.
Dealers that have stock units impacted by this recall can access the full list of affected VINs sold to their dealership by accessing the “Service Campaign” portion of the TMC Advantage Web Portal. If any unit on this list has been retail sold you are asked to notify the retail owner as soon as possible of this recall because their vehicle was not registered at the time the retail notice was mailed. Please immediately register any retail sold units on this list. As a reminder, you are required by law to complete this recall on any stock units in inventory prior to retail sale. Any vehicle lessor receiving this notice must forward a copy to the lessee within 10 days.
If you have questions concerning this recall, please contact the TMC Warranty/Service Department by mail at TMC, P.O. Box 1486, Elkhart, IN 46515-1486, or by phone at (877) 500-1020.
We apologize for this inconvenience; however, we have taken this action in the interest of customer safety and continued satisfaction with our products.
Sincerely,
Hanah Klodzinski
Recall Compliance Coordinator
Re: NHTSA Recall No. 21V-396
Transport Canada No. 2021-327
***************************************************************************************************************
SEOCONTENT-END
4 Affected Products
Vehicles
MAKE | MODEL | YEAR |
THOR MOTOR COACH | RIZE | 2022 |
THOR MOTOR COACH | SCOPE | 2022 |
THOR MOTOR COACH | SEQUENCE | 2022 |
THOR MOTOR COACH | TELLARO | 2022 |
9 Associated Documents
Recall Acknowledgement
RCAK-21V396-9792.pdf 645.776KB
Remedy Instructions and TSB
RCRIT-21V396-9743.pdf 606.467KB
Remedy Instructions and TSB
RCRIT-21V396-6815.pdf 606.467KB
Defect Notice 573 Report
RCLRPT-21V396-2992.PDF 217.119KB
ISSUED Owner Notification Letter(Part 577)
RCONL-21V396-1036.pdf 36.969KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V396-4802.pdf 139.724KB
Manufacturer Notices(to Dealers,etc)
RCMN-21V396-0621.pdf 139.724KB
Recall Quarterly Report #2, 2021-4
RCLQRT-21V396-5475.PDF 211.229KB
Recall Quarterly Report #1, 2021-3
RCLQRT-21V396-6152.PDF 211.132KB
Recalls Documents
https://www-odi.nhtsa.dot.gov/acms/cs/documentList.xhtml?docId=21V396&docType=RCL
- [Wide Application] 800Wh daily output depends on the 4 hours sunlight availability; suited for applications that require a smaller footprint, making it a favorite for those with RVs, campers, caravan, boat, Green house and more
- [Excellent Performance] 22% High solar cell efficiency; Corrosion-resistant aluminum frame for outdoor use, allowing the panels to last for decades as well as withstand high winds (2400Pa) and snow loads (5400Pa)
- [Multiple Protection] The Renogy Adventurer-Li 30A PWM charge controller is designed for aesthetically clean flush mounting on RV or camper walls; Protection against: overcharging, overload, short-circuit, and reverse polarity
- [Easy Installation] Pre-drilled holes and Plug&Play cables on the back allow for fast mounting, and it supports lithium batteries, lead-acid batteries, gel batteries; 3 pairs of Y branch connectors are newly added to meet your parallel requirements
- [Warranty] 5 year warranty and 24/7 technical support team.
- 100W solar panel kits ideal for 12v battery charging, designed for RVs, cabins, homes, boats, caravan s, back-up and remote power use.
- This kits include 4pcs Z mounting brackets and 1 pair Red and Black Solar Cable makes it easy to set up. Easy to install with pre-drilled holes on the back of panel for fast mounting and securing.
- With the 30A charge controller with PWM function, it can prevent the battery from over charge, over voltage, discharge and short circuit, reversed polarity protection, battery is fully protected. You can expand your system up to a maximum of 260W 12V system or 520W 24V system.
- Dimensions: 1160*510*35mm (45.6*20*1.37 inch). Weight: 15.84 lbs. Voltage at Pmax (Vmp):23V. Current at Pmax (Imp): 4.3A.
- Withstand high winds (2400Pa) and snow loads (5400Pa), strong tempered glass and aluminum frame for extended outdoor use, allowing the solar panel to last for decades.
- 🌞[Excellent material] This monocrystalline panel is equipped with the latest generation of high-efficiency chips, with an efficiency of 25%, which is higher than most traditional panels on the market, with excellent performance and high-power output.
- 🌞[Highly durable] The solar modules can withstand high wind-pressure, snow loads and extreme temperatures. The portable solar panel is made of PET laminate, and the surface main board is designed with ip67 waterproof material, which can adapt to various weather environments, protect the individual as well as the safe use of the panel.
- 🌞[Foldable and portable] The solar panel is designed for portability and convenience. The lightweight folding design is convenient for storage, and it can be charged instantly in the sun when unfolded. The flexible solar panel can be bent 30 degrees, and the panel design has 6 holes, which is suitable for hanging on various planes, and has strong applicability.
- 🌞[Practicality] Light energy converts electrical energy, which is suitable for remote areas that cannot be transported by the grid, such as mountainous areas, oceans, deserts, etc. Carry solar panels during long-distance driving to ensure sufficient supply of power equipment in times of crisis.
- 🌞[Widely used] This foldable solar panel is ideal for outdoor activities such as camping, hiking, picnics, RVs, cars, boats and unexpected power outages.
- [Wide Application]: Daily Output 800wh/day under 4 hours full sunshine condition. Perfect for RV, Caravan, Marine, Camper, Electric scooter, Golf Carts, Power wheels, Trolling motor, Tool trailer, Backup power supply for cabin shed home etc.
- [Excellent Performance]: ECO-WORTHY solar panels use high-performance monocrystalline solar cells, which can provide up to 21.5% higher efficiency sufficient light conditions.
- [Durable]: Corrosion-resistant aluminum alloy frame, so that the panel can be used for decades, and can withstand strong wind (2400Pa) and snow load (5400Pa), with a long service life. Ip65 rated junction box provides complete protection.
- [Complete and Easy]: The back of the pre-drilled and plug-and-play cables allow quick installation, the kit can be connected in series (24V) or parallel (12V) if you need. What you will get: 2 pcs 100W mono solar panel + 2 set of Z mounting brackets + 30A solar controller + 1 pair of 16.4ft 10 awg solar cables + 1 pair of 2-in-1 connectors + 1 pair of 4.92ft tray cable.
- [Warranty]: 1 year with 24/7 tech support, if any problems or questions about the product,please feel free to contact us through Amazon or call ECO-WORHTY hotline for a solution.
- [Wide Application] 1600Wh daily output depends on the 4 hours sunlight availability.This panel is suited for applications that require a smaller footprint, making it a favorite for those with RVs, campers, caravan, boat, Green house and more.
- [Excellent Performance] 22% High solar cell efficiency. Corrosion-resistant aluminum frame for outdoor use, allowing the panels to last for decades as well as withstand high winds (2400Pa) and snow loads (5400Pa)
- [Multiple Protection] Adventurer 30A PWM Charge Controller is designed to be used with 12V or 24V photovoltaic systems. This advanced negative-ground controller is designed for aesthetically clean flush mounting on RV or camper walls. It can prevent the battery from over charge, over voltage, discharge and short circuit, reversed polarity protection.
- [Easy Installation] Pre-drilled holes and Plug&Play cables on the back allow for fast mounting. And it supports 3 types of batteries:lithium batteries, lead-acid batteries, gel batteries. 3 pairs of Y branch connectors are newly added to meet your parallel requirements.
- [Warranty] 10 year warranty and 24/7 technical support team.
- 【Plug and play solar kit 】complete kit includes a 200W solar suitcase, a 20A waterproof Voyager charge controller, and alligator clips. Compatible with multiple kinds of 12V batteries, easily add to your existing system.
- 【Remarkable efficiency】Renogy solar panels using grade A+ monocrystalline solar cells. Advanced smart PWM technology charge controllers ensure charging efficiency and safety.
- 【Foldable design】provide more flexible for outdoor and off-grid use, easy to carry, store and set up.
- 【Safety guarantee】Advanced smart PWM technology charge controller with multiple protections, ensure charging efficiency and safety.
- 【Reailable quality】This kit comes with a premium rugged canvas protective case. Highly weather-resistant backplanes are to last for 25 years. Additionally, we provide a 5-year materials and workmanship warranty.
- 30A PWM SOLAR PANEL CONTROLLER - The included PWM solar controller 12V intelligently detects devices and regulates the flow of electricity from the panel to your battery, preventing overcharging and ensuring optimal performance
- PORTABLE PANEL DESIGN - With a total dimension of 36" x 26.2" x 1.4" inches, this portable monocrystalline panel set is space-saving & convenient to handle. Also includes 2 sets of mounting hardware / Z brackets. Its approximate weight is 43.6 lbs
- FULL SOLAR STARTER KIT - Kit includes 2 x 100 w solar panel, 30A solar charge controller, (2) sets of mounting hardware, AWG solar extension cables, AWG wires, pre-assembled battery lugs, 15A fuse replacements, wire fixers, pair of MC4 connectors
- 200 WATT MONOCRYSTALLINE SOLAR PANEL - With a 200W capacity, this monocrystalline solar panel provides high efficiency, enough to generate 10.8 amps of power and produce 600-1200Wh of clean energy in a day. The panel can operate from -40°F to 185°F
- GREAT FOR TRAVEL & CAMPING - This 200W Portable Solar Panel Kit is perfect to use as your solar panel charger for marine application, dry camp, RVs, trailers, boats, sheds, cabins, golf cars, electric cars, campers, and more
- 【Powerful Energy Generation】The Premium 400W Kit can produce an average of 1.6KWH of electricity per day (depending on sunlight availability). Each solar panel comes with a pair of 35 inches cables. By-pass diodes are pre-installed in waterproof IP-65 rated junction box to minimize power drop caused by shade and ensure excellent performance in low-light environments.
- 【Premium Quality】100W Monocrystalline Cell Solar Panel, 21% High efficiency of charge the Energy storage equipment. Withstand high wind (2400Pa) and snow loads (5400Pa), the surface is made up of 3.2mm low Iron glass, the monocrystalline modules are framed by 35mm width aluminum alloy, which is 2~5mm wider than the others'.
- 【Maximum Efficiency】Maximum power point tracking technology, the tracking efficiency is as high as 99%, and the peak conversion efficiency is 98%, which is 40% higher than the traditional PWM charge controller. And protects your system from overcharge and overdischarge.
- 【Easy Installation】Each solar panel rear shelf has pre drilled and 16 foot cables with Y branches.Cable plug and play designed connectors allow for quick installation and detailed instructions for each attachment, making your installation easier and safer.
- 【Stay Connected】 Monitor your system with ease using the BT-02 Bluetooth module, which pairs with the controller and transmits real-time data on solar panel, battery, load, and more directly to your mobile phone. With Bluetooth 5.0 technology, the signal can reach up to 82 feet.
- 【Efficient Performance】The Starter Kit will produce an average of 500Wh of electricity per day (Based on 5 hours of direct sunlight condition). The Cell Efficiency can reach 22%. The bypass diodes ensure that the panel has an excellent performance in a low-light environment and the TPT back sheet dissipates excess heat to ensure smooth output performance.
- 【Solid Quality】Advanced encapsulation material with multi-layered sheet laminations protects cells from physical damage and distortion, improving cell performance and providing a long service life.
- 【Smart Function】The Wanderer PWM Charge Controller is compatible with four different types of batteries: Sealed, Gel, Flooded, and Lithium batteries. It also features advanced 4-stage charging (bulk, boost, float, and equalization) to ensure your battery is efficiently and safely charged to 100%.
- 【Full System Protection】The Wanderer PWM Charge Controller has a number of built-in protections to safeguard your systems, such as reverse polarity protection, battery overcharging protection, overload protection, and short circuit protection.
- 【Ready to Install】This 100w Solar Panel Kit includes all of the equipment necessary for building a new system. The included cables, Z-brackets, and pre-drilled holes on the back frame of the panel allow fast and secure mounting. With the Wanderer Li 30A PWM Charge Controller, the kit can meet your further power needs by adding more of the same solar panels to expand up to 400W.
- [Complete&Friendly]: Beginner-friendly Solar Kit, including all accessories required for connection. 800Wh daily output depends on the 4 hours sunlight availability. The reasonable matches ensures the sufficient use of solar power and doesn't cause waste. Suitable for RV, camper, trailer, boats, cabins, etc. wherever you need power.
- [Durable and 21% High Conversion Efficiency]:100Watt aluminum frame and tempered glass panel for extended outdoor use, allowing the panels to last for decades.Monocrystallin panel's compact design with the size of 39.8 x 18.1 x 1.3 inch (Height, Length and width). The IP65 waterproof panel can also withstand high winds (2400Pa) and snow loads (5400Pa).
- [Long Life]:ECO-Worthy lithium iron phosphate battery (LiFePO4) can be recharged 4000~15000 times in a deep cycle to achieve a longer cycle life. More than 10 times higher than lead-acid batteries (generally only 300-400 cycles can be charged).
- [Efficient and Powerful]:With 600W Pure Sine Wave Power Inverter, Get 600W continuous DC to AC power and 1200W peak surge during load start-up. The inverter's conversion efficiency exceeds 92%, effectively reducing conversion losses and providing pure sine wave power.
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